Beverly Hills Bike Shop🚲

Very friendly and helpful staff. Easy place to get quick repairs where they don't try to upsell you, they just take care of what needs to get done.

I had a 3 month stay at UCLA and bought a bike at Facebook marketplace. I went to the shop to get some LED lights. Without asking the guys immediately started checking it and touching it up. They rightfully noticed that it was too small for me and remembered one in their attic which could fit after a bit of work. After all I agreed to the deal, paid for the upgrade and got a bike which served me really well. They offered to trade it in on a commission basis at the end of my stay, but the bike was good enough that my UCLA host bought it as a his commuting bike. Ah, and yes, the had some reasonable LED lights, too.

I dropped off my Giant TCR on 9/19 for a tune-up and to switch out my 28-inch tires for something more comfortable (30 or 32 inches). I was told it would be ready by the middle of the following week. By Wednesday, 9/24, I hadn’t heard from them, so I called and was told they were having trouble sourcing tires but expected a shipment by Friday, and the bike would be ready by Saturday. No call came, so I called again on 9/26 and was told the same thing: delays with tires, but they promised it would be ready by Thursday, 10/2. Still no word, so I went in today, 10/5, assuming it would be ready or at least partially done. To my surprise, they hadn’t even started the tune-up. The tires were in, but they were waiting for their tire guy to install them. I ended up taking my bike to the Trek shop nearby, as I felt the communication was poor and there was a lack of urgency. I was also frustrated by their inconsistent updates and delays. I’m giving 2 stars because the owner/manager gave me two free bottles of sealant for my trouble. However, I won’t be coming back for bike service or parts, though I might consider checking them out for used bikes. I ended up at Trek in Beverly Hills, where they had everything in stock and will have my bike done by Wednesday. It’s a bit pricier, but you really get what you pay for. I’m disappointed because this shop is so much closer to me, but I don’t think I’ll return for service. Thanks again for the sealant.

Always friendly and helpful. I’ve had a relationship with this shop, at first when they were on Robertson Boulevard, and now on Pico Boulevard. They will help you get what you need at a fair price.

Excellent bike shop! Got a bunch of repairs and upgrades with fantastic service and an even better price! Highly recommend spending your money here, its run by great people that care about you and your bike.

What a great bike shop!!! The nicest people and local business. Highly recommend for any of your bike needs!!! Whether you need a clear fixed, an electric bike or ANYTHING!

Best bike shop I've ever had the pleasure of going to. Steve is so friendly and helpful. They always do their best to keep prices as low as possible they do not try to sell you any excessive services. I no longer live in the immediate area but still take my bike there even though it is less convenient.

There are no words big enough to share what an extraordinary experience we had here! I brought my two kids to buy their first bikes, and the team was so kind to find their sizes and share so many options. When we decided to order a specific color bike for my daughter, they let us borrow another one in the interim. It was so remarkably generous and meant the world to us! The shop owner has had the shop for 38 years and works with his son. It was such a beautiful, memorable experience for us.

WOW! This place is amazing!! Steve was so attentive, helpful, and really made sure we got our bang for our buck. He made sure I found the right bike (patience was absolutely outstanding), showed us how to put our bikes on the rack, and made sure everything was ready to go before we left. 100/10 experience.

I dropped off my Giant TCR on 9/19 for a tune-up and to switch out my 28-inch tires for something more comfortable (30 or 32 inches). I was told it would be ready by the middle of the following week. By Wednesday, 9/24, I hadn't heard from them, so I called and was told they were having trouble sourcing tires but expected a shipment by Friday, and the bike would be ready by Saturday. No call came, so I called again on 9/26 and was told the same thing: delays with tires, but they promised it would be ready by Thursday, 10/2. Still no word, so I went in today, 10/5, assuming it would be ready or at least partially done. To my surprise, they hadn't even started the tune-up. The tires were in, but they were waiting for their tire guy to install them. I ended up taking my bike to the Trek shop nearby, as I felt the communication was poor and there was a lack of urgency. I was also frustrated by their inconsistent updates and delays. I'm giving 2 stars because the owner/manager gave me two free bottles of sealant for my trouble. However, I won't be coming back for bike service or parts, though I might consider checking them out for used bikes. I ended up at Trek in Beverly Hills, where they had everything in stock and will have my bike done by Wednesday. It's a bit pricier, but you really get what you pay for. I'm disappointed because this shop is so much closer to me, but I don't think I'll return for service. Thanks again for the sealant.

Would not recommend this place and what a disappointment to read other reviews. We went there for a bike for my daughter as hers was lost in the Palisades fires. They were dismissive, disorganized and had a single bike that they needed to put together her size but were too busy. They told us they would call us twice and never called. A grumpy old man owner and an overwhelmed son who complained about the business. Sorry, for as much money as they were asking, they were both so unaware of the consumer experience and how unprofessional they were. They deserve zero stars! And they had absolutely no selection either!!

I was looking to get into bicycling again and found this great bikeshop. I started out with a used bike for only about $100 and added a new seat, rack, bag, lights etc. It ran great so I just upgraded to a new Retrospec Chatham with 7 speeds and maybe the best bike ride I ever experienced. It's great for cruising around LA and on the gorgeous beach strand. Service is great by Jeremy and he's the best bikeshop staff I ever met. He is very professional, cordial, knows his stuff and is there to make customers happy. The location is super convenient on Pico just west of 20th century studios and Beverly Glen. I rank BHB best bikeshop in LA and plan on going there for all my biking equipment. Highly recommended.

So as I was leaving the store the other day a homeless guy and I passed each other in the parking lot and when I was just about to the door the homeless guy said to me " Excuse me sir?" Which I ignored then he said it again and thinking about how to tell him I am not giving him money I turned and looked and he was standing there pointing to my wallet laying next to the car on the ground which I didn't see. I went over and picked up my wallet and thanked him saying let me buy you lunch? He said "I just finished eating lunch" Have a nice day and walked off into the alley. I am embarrassed of myself Dan

I highly recommend this Bike Shop. I have been going here since I was a young boy. The owner Steve really knows how to get you anything you're looking for. The son Jeremy is Luke a bullet when you speak to him on the phone! He's able to pull things up before you even think of them. Amazing knowledge and completely trustworthy great service from ESTEBAN! He's fast to get you in and out (reminder to tip the mechanic)! Thanks to Steve and Jeremy, I got a bike that exceeded my wildest expectations!

I live in LA and drove by this beautiful bike shop and decided this would be a good place to see if the owner would be so kind as to sell my bicycle. I really needed to do that and didn't know who I could trust. I must tell anyone reading this that it turned out so beautiful and smooth everything was great!!! This is a wonderful guy that is taking care of a daughter who has special needs and has done some wonderful things for his daughter who is in the shop often...this is a full-time situation for him just like the bicycle shop is and it's really beautiful to see someone who cares that much for a girl that needs a lot of special attention. Getting back to the bicycle...I went to visit several times and never felt out of place like oh again just a very honest hard-working man and I got my bicycle sold and he wrote me a check no problem. Everything was wonderful and I highly highly recommend Beverly Hills Bicycle Shop in this neighborhood on Pico right by the fire department and this is something he loves and does very well and he's very kind And certainly knows everything about bicycles and doing the right thing by his many customers it's a VERY popular place!!! LOVE IT !!!!!

I've been going to this bike shop for the past 40 years since I was a child, I just bought my son his brand new bicycle. Their service is always amazing and the owners are fantastic. Jeremy was the most helpful person in this experience, thank you, Jeremy.

Beverly Hills Bike Shop is a throwback from the past when the world cared about customer service, high quality, and supporting small businesses. When my bike was recently stolen, BHBS found me an affordable replacement bike and made sure I had everything I needed before hitting the streets. I feel confident knowing I can go back to this friendly shop for anything else I might need. This family owned business is a precious gem.

Out of all the bike shops in LA, this one takes the cake! I was in need of a repair on my ebike after someone crashed into me. I wasn't aware of the process of locating parts since most come from China but wow did I learn a lesson in bicycle repair. I took my bike shop to 3 different bike shops within the area. The first bike shop held onto my bike for a week, when I checked on a status update. Nothing was done, an order wasn't even placed for the part. It was just sitting there with no update so I decided to take my business elsewhere. The second bike shop told me to bring my bike in and that they could help me fix it but that it might take a couple of weeks. I did as they asked and as soon as I brought in my bike, their service department took one glance at my bike and decided it wasn't worth the effort and tried to refer me elsewhere. What a waste of time that place was! The 3rd bike shop that I was referred to never even bothered to respond back to my email after I sent them all the information. All I got was a "we'll get back to you" and that was it. A lot of these bike shops are only in it for selling bikes, not the customer service or repair. Not the Beverly Hills Bike Shop though. They assured me of the process, did everything in their power to assist with locating parts. They weren't rude in their demeanor. They are very busy I could tell but they were honest in their repair cost and estimated time of delivery. After all the parts were located and delivered (be weary as these parts can come from China and will take time to deliver and can be hard to track/locate) the Beverly Hills Bike Shop did an amazing job of assembling the parts and labor and I had my bike back in perfect condition. Elias the repair technician did an amazing job of making sure my bike was feeling as good as new and did the repair within the same week once the parts came in. Thank you so much for just returning my calls and attempting to locate parts and all the good business that you do! They have a wonderful selection of bikes as well compared to the other shops in the area. Are very knowledgeable with accessories as well. Highly recommend and will for sure have all my business moving forward! Please do bare with them as they can get really busy but that's because their customer service is so top notch!

Steve and his family are great people, always trying to look out whats best for the customer and not what will make more sales! I highly recommend!

Purchased a used bike. I was just there to browse but they were so helpful that I just got one. I'm very happy with my purchase

Stopped in for some tubes and tire levers. A wide range of bikes, from brand new to old-school used (also tons of kids bikes for all ages. Everyone super nice and helpful. If I lived in the area, this could totally be my LBS.

This is a great local bike shop. I have frequented this shop for years. The owner of this shop is very kind. He is so funny because he's often so passionate about bikes and he's always willing to help if you encounter a problem. I have found him to be very generous and professional. I find his pricing very fair and he's even willing to consign used bikes. I have two children who outgrow their bikes pretty quickly, so having the ability to consign the bikes and then buy the next size needed is very beneficial for our family. Today I was in the shop looking for new bikes. A customer entered the shop demanding a refund for something he had bought six months ago that was damaged. I only overheard the conversation because he was making such a big deal about complaining that he deserved a full refund..... as he stormed out of the shop, he yelled, "just wait till I leave you a bad yelp review!!" it really angers me when someone is being unreasonable and then leaves bad reviews for peoples businesses. There are so few brick and mortar businesses that can succeed in the economy that we are in, so I wanted to take the time to say that I have been a customer of this shop for many years and I would highly recommend them. They have maintenanced my bikes and always been helpful. Of course, if you bring in an item that is damaged and missing pieces that you bought six months ago, they might not give you a full refund..... but what kind of person would expect that of a business owner? Living in LA.... I see all kinds of crazy. Let's support our local business owners. We may live in a big city, but we are still a community.

Over the past couple of years, I have purchased at least 3 bikes from this shop, with each costing $500 or more dollars each. I kept returning because I believe in creating a relationship with businesses you trust. Also, as a business owner of dozens of brick and mortar locations, I know the value of a returning customer. My teenage son recently purchased a brand new e-bike online and within a month got a flat tire. I told him he should get the tire fixed at BHBS. He took the bike alone because I was out of town and was given a bill of $150. $50 to fix the tire and $100 for a tune-up. I've attached the invoice that shows $40 was for labor for the tire change. I didn't understand why 1) they would think a kid could pay that much and 2) why $100 was being charged for a tune up on a new bike. When I called the shop today, I was not given a proper reason as to why the brand new bike needed a tune-up when it was new. It was told to me that "sometimes these bikes aren't put together correctly and lead to noises." However, this was not the case for us and when I tried to explain that point, he dismissed it. Then, when I mentioned that I've been a multiple time customer, I was told that it didn't matter. I expressed to the store person that I didn't appreciate the comment because customers return when they feel cared for and that they are dealing with someone they trust. After he kept speaking over me, I hung up. Now, they may force my teenage son to pay $150 for his brand new bike to get a tire changed and "evaluated" but our family won't be doing business with them anymore. I can't believe that they would take advantage of a teenager like that and I don't do business with people that do. Buyers beware. UPDATE: I arrived today without an attitude or even mention of an issue. I was purposefully polite and simply wanted to pay for whatever they did and retrieve my son's bike without issue. Upon arrival, they were so afraid that I would later dispute a charge, that they refused to let me pay with my credit or debit card. This is only ironic because if I was interested in that, if I wanted to, I could have come in and refused to pay on the basis that BHB entered a contract with a minor. But I wasn't even planning on doing that. I went to pay, get my son's bike and move on because I'm not petty. I just thought, this isn't the type of place I want to give my patronage to. All the owner did was reinforce that! I don't do business with cowards.

We arrived promptly at 11 to find the store was not yet open. An employee was sitting outside and said they did open at 11. We walked around for 10 minutes to kill some time and came back to find the employee still sitting on the sidewalk behind the shop. He called the owners who were arriving, and as they pulled in, they were having an argument, the woman got out of the car and loudly announced that she wasn't dealing with any customers for at least an hour. Neither of them greeted us or asked us why we had come, what we were interested in. After being ignored for a few minutes, we left. We are new to the area, but will definitely be finding a different bike shop. lost a customer for life.

Oh boy... what a strange experience with this shop. Came in to look for an E-Bike... Owner's son was there, nice guy, but clearly didn't know anything about E-bikes... they arranged for one to be delivered to the store by a company they deal with often, Oh Wow, which I thought was nice. Bike arrived and I was texted to come check it out. I came the next day 10 mins after they were supposed to be opened but they were closed. RED FLAG #1 Later that day got a terse message from the owner about how he has to let the guy from Oh Wow know if i don't want the bike because he has other interested buyers. Nobody had ever told me I had a 12-hour window to look into the bike! And the tone of his message was insulting because I HAD stopped by but they weren't open although it was during posted store hours and nobody had ever mentioned some ticking clock. This felt like a shakedown but I ignored my gut and told him I would come back to check it out. All of a sudden there was no problem holding onto the bike for a few days. RED FLAG #2 Then when I came to check out the bike, they had failed to make sure it had power so I was unable to test ride it and had to come back AGAIN. RED FLAG #3 Brought my GF with me to look at the bike. While waiting for the owner, Steve, to lubricate the seat (another thing that could have been done DAYS before) he and another customer got into a shouting match which resulted in the owner calling the customer a C*******ER!!!! (who even uses that insult these days???). The customer was complaining about his bike not being ready on time and nobody had called to tell him about the delay so he wasted time coming into the store when the bike wasn't ready. I totally understand his frustration as I was dealing with the same BS from this shop. Instead of the owner apologizing for the lapse of consideration, he told the justified customer he didn't need "his attitude". Things escalated and that's when the owner used the homophobic, schoolyard slur. We immediately left as about 5-6 grown men were about to get into a brawl. There was no way I was going to purchase a bike from somebody who treats his customers like that.... Completely unprofessional and childish behavior from the owner. There are plenty of friendly bike shops around town that know what they're doing. Do yourself a favor and go to them and avoid this shop at all cost. It's a shame because the young employees are friendly, knowledgable, and chill. The owner, however, is unhinged. I sincerely suggest he take some time off and let the employees who know how to treat customers run the shop.

I've been bicycle commuting for 26 years and this is by far the best bike shop I've ever dealt with for the following reasons: They're very honest - I've come in blindly asking for the most expensive solution to a problem and they've actually showed me I could get the same outcome for a more affordable price They're family-owned - which means they deal with me as a human being with unique needs and not just another ticket on a conveyor belt like the huge, soulless corporate shops do They're great problem-solvers - I wanted more speed on my bike and they jumped through all sorts of hoops to get me a totally new gearing system that has transformed my mediocre commuter bike into a high performance road bike for a really good price all while keeping the frame and handle bars that I already love They go the extra mile - as someone who uses a bike as my main transport every day I can't afford to be away from my bike for days or weeks like most shops need to do a tune-up, these folks have been really good at working around my schedule to get me back on the road asap whenever a problem arises As someone who takes cycling very seriously it's so great to have found a bike store that feels less like a shop and more like my race pit crew where I pull in with any issues I need resolved - it feels like the folks here are on my team and working with me to get exactly what I need for a smooth and fast commute without charging me a dime more than is absolutely necessary. I 1000% recommend this place and if I ever move farther afield I'll still make the trek over here for all my bike needs as I just don't want to risk it with another shop

There is not a better place to buy a bike or get it serviced. Steve the owner is smart, caring and only cares about his customers. I have bought bikes, serviced bikes and recently sold my prized road bike. They were fair and a total pleasure to deal with. I wish more people I did Busines with did it like the team at Beverly Hills Bike Shop.

wow....a rock star of cycling repair ...+ fair prices and a great attitude..!!! recommend them 100% // worth my drive from playa del rey

Forget Amazon and other retailers. This bike shop has everything, but most of all they have expert knowledge and superb customer service. My bike got messed up from criminals trying to steal it. I brought it in today and they fixed it quickly. You can perhaps find cheaper, but you'll end up paying more in service. Buy local and support this gem.

This store is a terrible place to shop and is also a ripoff with a dishonest owner. I purchased a bike rack for my daughter. The owner told me to try it out on my garage for size and bring it back to exchange if it didn't fit. Indeed it did not, but when I went to return it the owner demanded a receipt even though he remembered me and the conversation. The shop does everything by hand since the owner apparently has never seen a computer, so he refused to check records as he had none or my card for proof. When I found the receipt several months later and went to return the bike rack, the owner then refused because the box now looked old. Next time- just go to Target with better prices and technology from the 21st century

Fantastic, expert, and professional service for repairing and purchasing bikes and equipment. Very fair prices. Extremely friendly and highly customer oriented. A great asset to the L.A. community.

Wonderful shop for bike enthusiasts, even those on a budget. The owner is a nice guy, helpful and generous with his time and advice. Highly competent repairs. Bike stores that offer a variety of options are on their way out. This place is a gem.

You can't find a better bike shop. Their free tune ups alone are worth buying your bike from here.

Steve is incredibly knowledgeable and helpful! Great experience great bike great deal thank you!

All around excellent service and best price in town. Very knowledgeable, helpful and patient with all my and my kids questions. At the end I purchased 3 bikes and couldn't be happier.

Excellent bike shop run by good folks. They know what they're doing and genuinely care. Have always done right by me, and they make it easy to keep returning as a customer.

Very helpful, quick, and knowledgeable! I rented a mountain bike, and the bike was just perfect, thanks and I'll be back! The owner son was very nice, thank you

They helped me find exactly what I was looking for. Even offering to help put my bike together if there was any issues with the size of tire and tube that I was getting. Luckily it was an easy install but it was still great getting that reassurance that if I was gonna buy the wrong item I can bring it back in and get help.

Bought an ebike here but before that I had another ebike (that was stolen) that they helped look at. They were nice enough to say one of the plug had been unplugged and didn't charge me while putting air on the tires. What a friendly, great service shop. So then I went back when my ebike was stolen to buy one from them and they were so nice. They also have a large collection of bikes. Through and through I would highly recommend!!

These guys were so nice despite the fact they were so busy! I popped in on a whim when I happened to be in the area at a time when I was looking for an axle replacement. I didn't have the tire with me but showed them some pictures so they could offer me some advice. They have parts and tolls of all kind. If you have some major work to be done I would call ahead to make sure they can accommodate you but if you just have a question these guys will make time to hear you out. So great. I will be back.

A bike shop who's mechanic isn't there to work on bikes disappointing. Don't recommend this place at all.

Came in to see if they can help me fixing a folding bike that got stuck. The owner was very nice, and fixed it in no time. He also took the time to check for and tune up the front brake, and did not ask for payment. Will definitely come back for future bike needs.

This place deserves ZERO stars now I deem this place as the WORST bike shop in LA Due to COVID and a cracked wheel I needed to wait 4 months for a replacement wheel. After months of haggling to get it I dropped off the crack wheel last week so it can be re spoked and the disc brakes put on. It was ready a few days ago but no one told me till I emailed numerous times and was told it was ready. I picked it up this am- try to put it on and the rookie mechanics put the disc on backwards so it was impossible to put on the bike. I brought it back and all they did was laugh. Really? Stay away. These guys are dangerous and have no clue what they are doing from a new bike to a bike that needs to be repaired. You have been warned

I retired after practicing law for 46 years and representing all types of small businesses. I cannot recommend Beverly Hills bicycle enough. Honest, competent, and professional. The only business I've been to in years that charged way below what the service was worth. I want everyone to take their bicycles there so we don't lose this shop. Cannot do better

Just bought a bike for my son with the help of Steve the owner. He didn't try to upsell me at all. In fact he gave me a nice deal. He also gave my son good advice on how to be a safe biker and had to properly take care of his bike which I thought was really kind. Also he kindly offered to drive the bike over to our house since we have no easy way of getting it there. also he promises to give free tuneup for the life of the bike which for me is unheard of. I've had an experience with this gentleman before 10 years ago and I still remember how helpful he was and how good of a job he did. Overall great place. I miss these kinds of stores where people take pride in their work.

Super helpful when I went in looking for solutions for carrying a bag on my bike. Was given some bungee cords free of charge and got great advice.

Beverly Hills Bike shop is one of the coolest bike shops in LA! They have been in business over 30 years serving the community. My brother was in town recently and we wanted to go on a bike ride and needed to rent a bike. Steve had the whole setup for us, a bike and helmets and everything. They also do repair here and have a vast selection of all your bike needs like water bottles, saddlebags, etc. Thanks so much for being so nice Steve! We will be back :) Cheers, Ina.

Steve delivers! Honesty, integrity and quality. Can't ask for more.

We bought two children bikes here, the staff was super helpful and took the time to show us many options until we found what we needed. They were happy to tune the details of the bikes on the spot (pedal, handles, seat) basically free of charge. We got a foldable bike and upon checking that all the parts worked properly they found some damage and immediately ordered a replacement.

Okay so happy to have this local bike shop accessible to me! The workers are super knowledgeable, and won't try to scam you and up charge you something you don't need! They working from the back so it is covid social distance friendly, and they were all wearing masks! Steve, the owner was also friendly and helped me service my SE bike Big Ripper and they have good parking in the back as well! They do a lot of good work, check it out if you're in the area!

Very disorganized place Employees aren't friendly and no inventory what's so ever Never coming back

I truly cannot believe the service that this store has given me. Steve, the owner, is the nicest guy you could imagine, and really helped me out with my bike and didn't even charge me. I wish I could give this store six stars, or even ten. In terms of service, this is the best business I have ever dealt with.

I would like to preface this review with the fact that these guys are EXTREMELY busy. The owner has said they're doing the work of three shops. That said, on to the review. -------- Due to COVID they are only allowing one party into the store at a time. That means that the line is really long. I waited about an hour the first time I came to drop off my bike for service. The gentleman who checked in my bike gave me a timeline estimate of three weeks, but said he'd call me if something changes. Three weeks was Thursday the 6th and I got a phone call from Steve (the owner) saying that he's very sorry but they're swamped and it should be ready the next day (Friday) I wasn't able to come Friday, but tried to call on Saturday only to get "line busy" everytime I tried. I show up on Sunday to pick up my bike, and they ask me for my yellow slip (I had forgotten it, but thankfully was able to get it texted to me). I give them the number they were looking for (they log your bike by the last three or four digits on your invoice. After about 2-3 minutes they find my bike and tell me it won't be ready until the 14th. We argue with him for a second with my saying Steve had JUST called me a few days ago to tell me it was ready. Steve asks my father and I to come inside so we can sort this out. He explains the above (work of three shops) and that he's really sorry for the inconvenience. (Note, I was not happy but wasn't mad. They're swamped, they have almost 0 bikes to sell at present). We chat with him for a sec and he promises me it will be ready tomorrow (Monday) and asks me to call or text him mid afternoon. So we leave and I text him around 2:30 on Monday to confirm if the bike is ready and if he has a bike rack we can purchase. He says the bike is ready but that they don't have a rack at the moment. I show up about an hour and a half later and my bike is not ready. The mechanic (Guillermo), has a bad attitude (he has everytime I've come, except the first time) and is arguing with me that it's not ready and that he said 6pm, which according to the hours painted on their window, is after close of business for them. I said I just was texting Steve who said it was ready, and this guy is still arguing with me. A young lady comes out and speaks with me, I assume the owners daughter, and I show her the text messages between Steve and myself. She apologizes and says it will be ready at 6 and I say I will come get it the next day. This next part is another way the ownership shows they care and wish to help. Steve calls AND texts me at about 7pm apologising for the mix-up, he didn't tell me 6pm though he thought he did and he accepts responsibility for that, he said something along the lines of "if you want to blast us on Yelp. I understand and won't fight it." I told him absolutely not, you're doing your best to run a small business during a global pandemic. Me not having my bike ready on time is not a huge deal in the grand scheme of things. The bike was ready Tuesday the 11th. Steve gave me a discount on top of the one I get for having purchased my bike from them back when they were on Robertson. He truly was sorry for the hassle and he is grateful that we weren't tearing him a new one and being jerks about the whole thing. Steve and BHBS have my business. A family run small business, with ownership that cares and is doing their damnedest to get everything done on top for everyone.

Rented me a beautiful carbon road bike for my sprint triathlon. Courteous, pleasant, professional. Well priced. All in a great experience. Highly recommend!

Owner is a complete jerk. I ordered a bike for my daughter from Trek - you have to choose a local retailer and I chose them. Trek is running a special during COVID-19 that includes "free home delivery" by a local retailer (https://www.trekbikes.com/us/en_US/free-home-delivery/). When I called to see when they were going to deliver it, they wanted to charge me $30. I tried to explain that home delivery was included and that I could forward the email receipt. He cut me off and told me that I was "wasting his time" and that it "wasn't going to happen" and that I should "take it up with Trek." I asked him if he was literally refusing to deliver my bike for free despite the fact that that is the promo that I bought, and he HUNG UP ON ME. Do yourself a favor and don't waste your time dealing with people that don't deserve your business and treat customers like crap.

Steve is an awesome guy. Great bikes, great deals, but best of all, great customer service. Steve sold me my bike and took the time to explain every feature I had questions on (up to an hour after closing time)! This is just the kind of place you don't really find anymore. High quality products, high quality service. If you're buying a bike, buy it here. Can't say enough how much I enjoyed my experience.

I came in later in the afternoon of a weekday-- first, during the quarantine only their back service entrance was open. Not helpful for someone who wanted to just buy a bike pump and new tube. Both repair, retail, and new bike/bike pick-up customers all have to wait in the same slow line. I was there for 2 hours-- no one bothered to come out to see if the line could be cut in half (literally) if they just bothered to see what people needed. Someone just wanted a lock -- I understand they're 4th in line but the three people in front of them all want to shop for 2 or more bikes that aren't even in stock. Surely there is a more efficient way that helps reduce stress on the employees and reduces the number of customers complaining (which I did not as I understand this is a transition period). Can't comment on their retail stock as, when I was helped, I was told they only had a $55 bike pump in stock. It seemed some repeat customers in line were happy with their service. They had the tube I needed in stock and I have had no issues with it. Would I come back before retail is back open-- most likely not. The process took almost 2 and 1/2 hours of my day to purchase something that should've taken me 10 minutes.