Freddy D.
Yelp
Heads up, confirm amenities as shown/listed on their flyers, website and places like Yelp, are indeed in working order.
The dignity of the operator(s) of this place is Sadly in question.
First off, I loved this place back in the 90's I was so happy to get reacquainted this year, when they reopened post their Covid closure.
I'm told the Manager's name is Stacy, Stacie or perhaps Stay-see? Nonetheless, she might want to empower her staff, since she isn't available to deal with her business's rightfully aggravated, short changed customers, herself. I called to inquire how busy they were, I was told "busy" cause they only had one male technician for spa services, ok, I asked specifically about men's facilities, were they crowded? I don't like crowds as too much talking takes place and the peaceful vibe is lost. Bummer, I have physical problems that I tend to, by coming here for the hot mineral water and the steam room...the sauna once in a while. The steam is very good for my health. The visit today, after paying my $45 entry fee and making my way up stairs, getting undressed and heading to the steam room first, I see it is out of service, no sign, no steam, ok, I'll handle that when I leave. Two other patrons complained they weren't aware the steam room was out of service once they were going to use it. I'm not the only one feeling fleeced. Upon my departure I asked for a very reasonable credit of $10 for my next visit, I valued the steam room as a bit less than one quarter of the admission price. The gentleman and lady at the front desk listened to my request, I was told, I really am paying for the "mineral water pool with my admission" not the steam room...yes, that is what I was told.
I was surprised at that approach. I asked why they don't tell people first, I was directed to a handwritten jumble of bleeding sharpie ink, quite small. It is one of 5 or 6 signs and notices festooned on the counter with clip boards and sign in sheets. I reiterated I wanted a $10 credit for my next visit, that's all. I was told To write my name and number and the Gentleman said "he'd look into it". $10 towards my next visit is what I felt was more than fair. I liked these folks but "Stacy" the MIA manager puts them in an uncomfortable position, standing up for what amounts to a sleazy business practices against patrons of her business. I would not have gone there or payed, if I was told the steam room was out of service, I would make it another time as $45 is precious to me and a way to care for my health, a deserved treat. I can guarantee that $10 means more to me as a short changed customer than it does to the owner. I told the front desk that I am a great believer in Yelp and how it helps consumers steer clear of bad businesses or patronize businesses who have good value and I was going to share my experience today. Odd, they can remember to take your entrance money, they should be instructed to remember the detail like amenities not working and letting patrons know and let them decide if that's alright, not sleazily hoping folks, once upstairs, let it slide as they've already disrobed and locked a locker. Very dissatisfied with Beverly Hot springs and how the Manager, Stacy/Stacie or Stay-see displays, what I see as contempt for her clientele, and leaves the dirty work to her front desk staff.
Penny wise and pound foolish, that's the title of this review. Low brow business practice. Shame, Shame manager "Stacy"
Empower your employees with the ability to keep a good client from leaving your premises angry. No one needs added aggravation, especially from a place that is supposed to be about unwinding.
So sorry I went there today.