BevMo!

want to give a huge shoutout to Cliff for going above and beyond! A big thank you also to the young lady who asked him to assist me. Cliff didn’t just say, “I don’t see any” and move on—he took the extra time and effort to climb all the way to the top shelf and found exactly what I was looking for. His dedication and willingness to help truly made my day. Amazing job, Cliff! Thank you again, and I hope you have a fantastic day!

Today I had the worst experience of my life with the store employees. There was a problem with my order — one of the items was missing. I politely asked them to help resolve the issue, but instead they just put my order on hold. After about 20 minutes, they finally gave it to me, but still without the missing item. I asked again if they could substitute the item, but then Albert started yelling at me. I felt scared — there were three large men, and one of them seemed to lose control. Even the store manager didn’t solve the problem. He just said, “I’ll talk to him.” April 19 2025 , 5:50 pm

They have a wide selection of wine and spirits, a really good bourbon and scotch collection. They have a wide variety of beers. I love it here.

It was better when they weren't trying to be a grocery store now. Still I find what I'm looking for and the service is always helpful and fast checkout

Small store with great selections of wines and liquor. Why not pick up some useful items to mix your drinks with. Snacks? Yes they have them as well.

Great wine selection, but nobody to help you find anything or answer questions during the shopping process. Only one black owned wine brand carried here unfortunately. Would love to see a couple more Brunello and a few more vintage options. Checkout was all good. Parking was great.

The customer service is so poor in LA. I guess because people don't get paid enough and can't pay their bills. Grabbed some snacks and I won't be back. I'll just go to Total Wine across the street from now on. If I'm friendlier than the cashier, that says a lot. I have choices, I'll use them. And of course I'd want a bag instead of carrying my whole purchase in my arms. $.30 for one however was shocking because bags are usually about $.10 at other stores.

It was great being there again? The employees were very helpful. Easy to find what I wanted.

Excellent food and service The pizza. And atmosphere was beyond my expectations I recommend it to everyone in the restaurant goers

Torani Syrups here! Great selection and current new flavors! I went here specifically for the dragon fruit flavor, which is hard to find. Staff are super helpful and friendly. The stories clean and organized n

You can find a Bevmo pretty much anywhere in the city. I don't usually need to ask the staff for much, but when I do, they're helpful and polite. Huge selection. Prices are ok, but like most things, if you shop around, you may find it cheaper. The store is always clean and organized. It can get busy leading up to or on holidays. If you place a pickup order onlne, it's usually ready in about 30 minutes. *Cheers*

This store is usually so fun to go to. Today everyone seemed stressed out. I was treated like crap, the girl at check out was pushing for my ID before I had even set a very heavy basket down. She was very rude. When I asked for a manager it just got worse. From now on I will go somewhere else which, based on the attitudes of this team and their managers, they wont care. Horrible. Seriously zero stars

Decent store with a good selection of various alcoholic beverages. However, unfortunately, there is no regular restroom for customers, which made it difficult to take the time to choose the right drink. In the end, we had to go to a competitor. The store is okay, the staff is okay, but the lack of a restroom brings it down to a 3 out of 5.

Horrible phone service. I was passed around to 1-3 people and in the end no one actually checked to see if they had the product I was looking for. It was available online, said there were at least 3 in stock and they were so confused on the name of the product that they just wanted to rush me off of the phone. Ridiculous. 1 star customer service between 3 people is absurd. Update*** I came in less than 30 minutes later, and they did have the item I was looking for. I would give 0 stars if possible and I'm upset that I did not take all 2 or 3 employees names down.

Save yourself the trouble and just go to Total Wines. Total Wines is far superior in everything.

Large selection of alcoholic products for any price range ! I found Japanese sake and Mexican tequila. The prices were reasonable.

I called yesterday asked for a bottle I checked before calling and I was told they have it from 2 different management Today I called a manager picks up tells me they don't have it no more This place is filled with joke workers and their company is a joke that has horrible workers. I'm have filled on BBB as well so they know how things are being handled and will have a full court order to be checked for legality and training.

I went to this Bevmo store st 5634 Sepulveda in Culver City. I went to purchace two items: Bonterra wine at $14.99 and Gran Marnier liqueur 750 ml. with shelf price at $39.99. When I went to the counter and gave my membership phone number, the cashier rang the Gran Marnier up at $41.99. I patiently told the cashier the displayed shelf price was $39.99. The cashier then told me "It's the tax" as if I'm stupid. The taxes show up at the end of the receipt. The wine rang up at the correct price of $14.99. Why not the Gran Marnier? I then walked this cashier over to the shelf and showed him the tag displaying $39.99. This cashier grabs the price tag, looks at it and still tries to gaslight me about "taxes." I'm a senior, but not stupid. I walked out and cancelled the sale. Repeated phone calls to the manager of this store went unanswered. I wonder how many times this store gets away with overcharging unsuspecting customers? I will never come back to this ripiff store again! By the way, they did me a favor. I left there and went across the street to Total Wine and More and got my same Gran Marnier, same 750 ml. for $28.99. Thanks, Bevmo, for showing me your store tries to rip people off! Go to Total Wine and More for piece of mind.

I've came to this Bev Mo a hand full of times for weekend drinks and the African American lady that works the front desk is rude as hell every time we come in. My boyfriend and I spend a decent amount of money every time we come in and I always walk out disappointed in the costumer service. Tonight we came in to purchase a $250 bottle of tequila and the same lady working EVERY-TIME had the nerve to roll her eyes WITH a attitude because we wanted to put our bottle into a PURCHASED gift bag for our friend. She didn't smile once or give any costumer service whatsoever. To top it off she handed us our change ($) back with an attitude as well and just said 'thanks' and continued doing whatever she was doing before we came in. If this was my store I would not have this lady working. You lost my service after tonight and I will not be returning due to your rude employee who obviously doesn't want to be working a costumer service job. Work remotely if you want to act like that.

I would not advice any black customers to go to this location because the manger by the name of Nick Jimenez is perfectly fine with his cashier Clarissa being disrespectful to black customers. When I tried bringing my concerns to Mr. Martinez about his cashier being on her cell phone while ringing me up and not entering my number for a discount. And she stated that if I dont like the price that I can go to total wine. After, I informed him of this his response to me was complete silence. When I asked if he had anything to say. He responded in a very condescending tone " what do you want me to say! " I said wow and left! The correct response would of been I'm sorry for your experience but instead he tired to make his self the victim by lieing saying I yield at him when I was explaining what had happen. Instead of addressing the real issue. However, if I had been a white women that tried to bring this to his attention the response would of been different. I also base this on the fact that I have been in this store before and have seen how helpful his staff is with white customers versus black customers!

Prices is way too high for my taste the hood liquor store works perfectly fine for me

Thank you Cameron for your help!!! I have a corporate event I was grabbing alcohol for an he helped with recommendations, pushing my cart, and bringing it to my vehicle. He made what seemed like a stressful situation run smoothly.

Ebony is the ABSOLUTE BEST with her perfect customer service and knowledge of wine and champagne. Do yourself a favor and ask for her help you won't be disappointed.

This used to be a great BevMo location with knowledgeable, friendly employees and a great selection. It's plummeted so far down hill it's inevitable that the store will close. A few of the many problems: 1) They have NO carts or baskets. You can only buy what you can carry. I asked where I could get one and they looked at me like I was from outer space. Like getting a basket or cart at a store was an idiotic request. They say this is to limit theft. Never in my life have I been to a store like this with no way to carry the goods. I used to come here once every six weeks or so and stock up. Now I can only buy two items because I can't carry more. It's the stupidest policy I've ever seen in a store. Sales prevention. 2) The place is massively understaffed and undertrained. No matter how few customers the place has, there's always a wait. There's either one person at the register that frequently walks away, or two people, one of which doesn't know how to work the register. Last time I went there were three staff members trying to figure out how to apply a $5 discount for 10 minutes while 15 people waited in line. 3) They used to have nice people that really knew the selection. You'd go in back and they'd frequently have tastings going with beer, wine and cheese. The people now are rude. No one smiles. No one is friendly. They feel actively hostile towards each other and their customers. Total Wine and More is opening down the street. If they even halfway have their act together, I expect this location to be closed by January and deservedly so.

this is THE worst Bevmo ever to exist. Not only are there 2 people on duty at really any given time, the line always takes forever!! Whoever the hiring manager is needs to be fired because there are a lot of people in need of jobs and I just don't understand the short staffing. all in all the store is ran so all over the place. the stuff you need is either sold out or not put up yet. the employees that do work there are hit or miss; some are pleasant, others are a piece of work. i mainly come here when I instacart and that's normally a piece of cake because i'm shopping for someone else. BUT the few times I do come here for myself they usually have what I need and because it's so close to my home, it's convenient most of the time. the overall building needs a makeover as well the parking lot which is a mess. this bevmo is a 3/10.

Hadn't been to my local BevMo in a long time. Decided to go in and see what was new. Wow, talk about making things worse. I guess corporate thought it would be a good idea to reconfigure all of their stores by sacrificing their selection of alcoholic beverages-- you know, what their main product is, so they could add rows and rows of junk food instead. There are much better options out there for buying wines and spirits including local merchants. I won't be back.

Very big and organized BevMo. Private parking lot. Well stocked with wines and liquor. Service was friendly. They price match Total Wines Redondo Beach. They will not price match and honor coupons at the same time though.

This location is smaller than most of their LA area locations however, recently they have rearranged the store to house more product to increase customer options. The wine section is now what greets you as you step inside. It seems a bit more crowded with the new layout but the selections have increased and the sales are front and center. Bev Mo still has all of your favorite beer and spirits as well as all of your adult beverage accessories and mixers. The service is friendly and the place is easy to access. TIPS: 1. Always check out deals on your favorite spirits. At times they will be $5-$20 off. 2.If you are a wine drinker Always take advantage of Bev Mo's famous "Buy one get the other for 5 cents" sales.

Security guard is active and the staff is very helpful. Jarrell offers great service! Really great person to around.

Everyone that works here is rude as hell. I had to ask 3 different people for help before finally a 4th person was willing to help. The selection is fine although items are sloppily organized and there's only one person at the register so the line is ridiculously long. This place is a joke shop somewhere else!

If you order or are considering using GoPuff, please read this: This BevMo location is the LAX 'warehouse' for GoPuff. I have never liked BevMo, but ordered from GoPuff for a while before I was apprised of the arrangement between GoPuff and BevMo. If you want: expired food and beverages, to have items removed from your order and not be notified or offered replacements, to be given incorrect items, or have items damaged or destroyed in transit, then patronize GoPuff. They also have 'driver partners,' as they call them, who are contracted through a third-party service. After lodging a complaint with GP's 800# as well as contacting BevMo to inform them of a volatile driver who, for some unknown reason, was treating me like he and I are familiar, my account was deactivated and my Fam membership for GP was cancelled. No one spoke to me about it prior to doing so even though I had a conversation with a BevMo employee about said driver, who he claimed was being 'terminated' as a result of his unprofessional conduct. Being in a nice neighborhood and wanting to maintain the integrity of the area, I have ZERO tolerance for unprofessional, disrespectful people and refuse deliveries in kind. I tip every driver that comes to my door - in cash. I grant grace for certain mistakes, but when I receive food in mid-October 2022 that expired in June and July 2022, we have a problem. When I receive day old or days old beverages, we have a problem. There are food insufficient people everywhere, so wasting food is a huge sin. But I am also not going to poison myself or my loved ones by eating or drinking expired goods. GoPuff also laid off or terminated the majority of their domestic workforce and outsourced their call center to the Philippines. While the reps can be very nice, they cannot resolve issues like the domestic reps used to, so please take that into advisement. BevMo is not properly equipped to handle GoPuff orders. They are always out-of-stock when it comes to essential items (for weeks at a time), so if you pay for a Fam Membership, be advised that you may not be able to use it as liberally as you'd like, since you can't buy what they don't sell. I failed to mention that I did not allow the volatile driver access to my residence. I sent him back with what I ordered and I was promptly refunded without seeking recompense. I have a sneaking suspicion he may have retained my order as it contained an adult libation. I never laid eyes on the driver, nor the order, but I informed BevMo their order was being returned to them because I refused the problematic driver access to the premises. Hope this helps. (P.S.: I do not want or need any response from GoPuff. I will not support a business that doesn't value my business. And if you're like other services, you'll soon be out-of-business.)

This needs to hire people that actually say hi when checking out instead of attitude....everyone there always is unfriendly. African American girl at reg worst customer service of my life! I said hello and got nothing back, maybe bevmo should rethink who they hire.. Done Worst Bevmo experience ever..

This store does not accept returns on corked wine without a receipt. Who keeps receipts of wine purchases? Will never go here again.

The adult beverage supermarket with a large selection of beer, wines, distilled spirits, tonics and mixers. I have found the staff at every BevMo friendly and willing to assist their customers. The BevMo loyalty program is very good to boot.

Service sucks. Always seems to only be one person at the register and no one really wants to help out each other or customers.

Had a problem with the Stella 1/2 keg I purchased. Was very unhappy til I spoke to Hector and he resolved my issue. I really appreciate the great customer service, you don't get it much now a days! Lol Would recommend this place for all your alcohol purchases.

Was looking for a can of Coconut cream to make some coquito to bring in the new year. Unfortunately I was quickly brushed off by a team member I asked for assistance. I had observed him help someone before me, so I figured he could help me as well. Not exactly. The BevMo site wouldn't tell me if it was in stock, so I stopped by. I could've saved a stop if it was running properly. At least the security lady was friendly. Five stars for her.

Don't waste your time waiting in the pickup side. They will not even acknowledge you. Waited in the regular line for them to send me to the back. There's no signage. I get to the back, and my order isn't there. That's for delivery drivers! So I go back to the front, and low and behold my order is there. Customer service is nonexistent here. I have never seen a store be this disorganized. This is the 2nd time customer service is lacking. The first time, the employee said it was their first day, so I was trying to be a bit understanding. However, it seems retraining is needed here for all of their staff.

Customer service sucked! I came in today because this place is near my house and I didn't feel like going to my typical spot (Total Wine in Redondo). Anyways I walked in and wasn't greeted, I walked around looking for a specific whiskey and no one asked for assistance. I walked up to this guy who didn't looked friendly btw and asked for what I was looking for. He glanced at my phone and as he was walking away he said "we don't carry gift sets, not since Xmas" and kept walking. He pretty much left if at that, so I dropped what I had on hand and bounced. Definitely won't be coming back, might as well drive a little extra for better customer service! SMH.

Alchohol!!!! What more is to say, things get better with alcohol. How could you not love bevmo? You k ow why you are there so let's grab some party favors. I was actually running low on the in house bar so I grabbed a bottle of ecuarenta tequila and some grey goose vodka. This adds to the purchase of glenlivets I got the day before. Definitely will be back soon, it's a really nice store.

Worst BevMo ever to go to. They aren't helpful but today I experienced a very good employee just waved at him and showed him my phone to see if what I want to but is at this location. He rudely said no and continued walking off and I wasn't done talking to him but he was done talking to me. Like I know everyone has there days not showing customers service but he could have called off. This guy was tall with glasses and braid he should get time off to go to a class to how to treat customers. Possibly a class of next time he should take my advice and just call off if he doesn't want to help people while he's at work. For this reason I refuse to buy ANYTIME from this location rude service. Not worth it.

Hire more people to work registers, there's always a line so hire more employees or more and more customers are going to stop shopping here. I'm counting down the months until Total Wine opens at the old Osh location a block and eats this place's lunch. Likely not coming back here again which is a shame since it's the only business around that carries Hop Wtr in 6 packs. Get it together, BevMo or GoPuff or MoPuff or whatever your name is now.

The customer service here is horrible. I was rang up by a heavier set woman this morning who was too busy scrolling through her phone, I asked her if she would please bring the items my why so I could place them in my bag and she acted like she didn't here me.

We have A fine superstar connoisseur expert on alcohol meet cashier Brian a fine brother excellent service he suggested Snoop Dogg's new gin beautiful indigo bottle also let me use a coupon I had a fantastic time with him helping me with all of my favorites my organic vodka which I love square one is number one I love the cucumber and they always have in my favoriteThey have always a assortment of the nova easy kombucha which is excellent usually the other Bevmo's are out of the other flavors I've bought them out of the watermelon mint best place to shop super clean conscious courteous fantastic customer service thank you Brian happy holidays to you

The staff does not represent the brand. The location's layout could totally be better.

Online ordering and pick up were so easy! I ordered some flavors of Absolut and Captain Morgan that I don't typically find at my local grocery store or drugstore. I was in and out of the store in no time. BevMo has an extensive selection of liquor and prices are pretty good. If a certain item is listed as out of stock online, you can sign up for an alert and you will be notified when it is back in stock. It's always fun browsing and shopping at BevMo.

This place is a bit smaller than normal Bev-mos but it still gets the job done! Recently re-found this place. There's a private parking lot and depending on the time of day it can be pretty full due to the pizza parlor next door. But don't worry, there exclusive bevmo parking spots. I was tired of spending so much at Ralphs for party essentials. So when I hosted Girls Game Night this week I came here for their buy one get one for 5 cents sale. I managed to get four bottles of nice white wine for about $20! But they have everything you could need from international to cases to the expensives. There's even a sections with the appropriate glasses for each drink. And a snacks section. It's really a one stop shop if you have a membership with them!

The lady that works there is ok. They have an entire store but forcing everybody to wait outside in the rain during this pandemic ain't right all. If you're worried about your health stay home

Question for the manger: Is your employee, Mat, (scrawny, bald caucasian fella) a person who believes the racist stereotype that all Black people want is sweet wine? Here's why I ask. I visited the Culver City store on Tuesday, Nov. 16th around 12:30pm, maybe 12:45. I shop here often. I was looking for a particular wine, Zweigelt (Austrian), when Mat approached me and asked if I needed help. I asked him if the store carried Zweigelt. He, along with another employee who's name I don't know (Hispanic fella with lots of hair) checked your system and came up with nothing. Mat asked if it was a Cabernet Sauvignon, which immediately showed me he doesn't know a bit about wine. No problem. I informed him Zweigelt is a type of wine varietal, and I started to walk away. As I was walking I heard Matt say to the other employee "I thought for sure it was a Moscato" (or something close to that), which of course is a sweet sparkling wine. Maybe he was referring to something else, maybe not. But I think you should ask him what he meant. What I took from it was that he thinks Black people only want sweet wines, which is considered a racist insult to Black wine professionals. It's a hurtful stereotype that suggests Black people know very little about wine, even though I hold a Level 3 WSET Credential. I didn't say anything to him, but he said it loud enough for me to hear. I think he was a little miffed I pointed out his ignorance concerning Zweigelt. If I'm wrong, and Mat says he was referring to something else - and hair guy confirms it - I'll gladly remove this review. If I'm right, you might want to consider removing Mat from your store. Cheers! UPDATE: First, thank you to BevMo for responding to my review and reaching out to me. Sadly, it's all appearing to be lip service. I was contacted by the District Manager, who told me Mat was asked about the incident and denied my story. In fact, he told his bosses a flat out lie, claiming he asked if the wine was sweet when I first approached him. Mat you're lying and you know it. The problem, now, though, is that the DM seemed to be satisfied with Mat's story and framed it as my word vs. his. Well, that's not true at all. As I mentioned earlier, there was another employee who was standing right next to us, also searching for the wine. The DM says she didn't know that guys name. Well, how bout' asking Mat what his name was, then get his version of the story. That seems pretty simple to me, instead of playing if off as my word against Mat's. This is why I suspect BevMo's response was just lip service. If they had any real interest in getting to the bottom of this, talk to all of the parties involved. As you can see, BevMo, you can't do things behind closed doors anymore. You can't sweep problems under the rug. Take care of this problem now, before it turns into something bigger. For instance, if an employee sues you for racial discrimination in the future, this complaint will be part of any discovery. And how you handle this situation could play an expensive part of the outcome... or not.

Went into the Culver City store to buy some Prosecco that I had purchased previously in this store. Spoke with two clerks in the store to see if they had what I was looking for because I did not see it on the shelves. Neither one of the clerks had any interest in trying to find the item. Not going back to this place.

Who needs to go to a bar when you have BevMo? Lol. This place has a huge and awesome selection of anything alcohol. I mean the selection is endless here. The staff is really helpful here. I was looking for a few bottles of wine and one of the staff members came up to me and started pulling wine bottles off the shelf. He then started to describe to me how each bottle tasted. They also have wine and beer tastings every Wednesdays and Fridays for .05 a tasting. It's very popular. People come in specifically to take advantage of it. It's a great way to socialize without breaking the bank at the bar and you can listen to an awesome playlist while you're at it! :) Prices are reasonable here. They have a .05 program where you buy a bottle and you get the second bottle for 5 cents. The staff is super friendly and hilarious! They always have me laughing every time I visit. They're always suggestive of what to try out and what not to taste. I rather buy my booze from here than any other place out there.

Anthony at BevMo deserves an award! I placed an order for some hard seltzers to be delivered to a friend on Sunday, February 7th between 10 - 11:00 am. Unfortunately, the order fell through the cracks and at 4 pm, there was no delivery. Since this is Super Bowl Sunday, I was worried that the seltzers wouldn't get delivered. When I called BevMo to ask about my order, Anthony answered my call and made a small miracle happen. He was able to get a driver to deliver the packs of hard seltzer within one hour! Best customer service ever! He is a rock star!!

Don't waste your time going here. They only have one person at register and you regularly stand in a line 10 + people deep.

This store has an amount selection but the customer service sucks! No one will take the time to assist you. I wasn't even offered a page for my alcoholic beverages. I've gone to this location twice this year for two separate parties during two different seasons. They need to clear the staff and start over!

BeMo! Celebrates its Grand Opening in Culver City! I love the selection of wines. The wine associate was very knowledgable and great in helping me find a sweet red wine, and introducing me to some other sweet reds to try in the near future. Update: Since I first gave this review, I have been here several times and love the selection of wine, especially the reds. I was uncertain about trying a Pinot Noir, but I was referred to Meiomi Pinot Noir and loved it. They offer an extensive Vodka selection along with a variety of other Spirits. Soon, I'll be heading for the Tequila. The 5 cent sales are a great opportunity to explore and experience new wines, especially if you are a novice...like me. Even without the sale, BevMo has great prices. Everything is the store is well organized and easy to find. Otherwise, look for one of the guys to assist you...they are very helpful.

I'm a long time bevmo customer and recently moved into the area from another part of LA. The first time I went to the store I was hesitant because it seemed smaller than my usual BevMo and I didn't know if they would have the same selection. I was able to obtain everything I was looking for and was greeted and helped by every employee in the store. I was especially lucky to have Margaret D. as my cashier she was especially patient, polite and helpful. I felt a lot of warmth from the associates not typical found in retail chain. This will now be my go-to BevMo, simply because of the service. Thank you Ms Margaret!

Welp my online pick up in store order was lost in translation... There it was sitting on the cash reg in the back and no one bothered to look at it...smh... Whats the point of the order if an employee is going to forget about it, or choose to ignore it.. The product was sold out and the cashier graciously asked me if I would like to cancel my order. There was my chance to be a rude smart ass customer, but I knew it wasnt his fault , so I just got another product. I spent more than I wanted to, and received my canceled in store pick up email 3 hrs after I have placed my original one...smh...