Micah G.
Yelp
Best day brewing makes great nonalcoholic beer, but are hard to find by me, and BevMo has it. I placed an order online, which was filled quickly, so quickly I couldn't get down there until 7:45 or so.
The parking lot is a mess, but I got a decent spot by sheer luck. I walk in and the only cashier gives me the stink eye like I'm a nuisance. Ok, maybe he's having a bad day. I'm here to pick up an online order, I tell him. He tells me to go over to the other (empty) register where the sign is they are still working on my order, right on the border if sarcastic and rude, like I'm the asshole for not knowing the layout of his workplace and have the gall to ask the clearly available company representative for assistance.
I say it should have been filled I say, as I walk toward the empty register with the overhead sign. There is another lady waiting ahead of me. The cashier is gruff to the other customers, except the young woman he seemed to be trying to flirt with.
But hey, retail is a hard job. So I wait... and wait... and wait some more. I keep waiting and end up texting my wife I'll be longer than anticipated, because I'm stuck here. I had time to play a game on my phone before deciding to ask for a manager. Then I see the manager, on the far side of the store. She sees me, and ignores me. Ok. I'll just keep waiting. I contemplate cancelling my order, but I think the cashier would love it if I left without my order. Which I can actually see on the shelf with some sliding doors stuck to the front. The manager walks by me and goes behind a closed off area, while occasionally glancing at me, either making sure I don't leave or just wanting to glare at me.
I look around wondering at their selection and I notice how ghetto the place feels. I know BevMo is being strangled by its larger competitor, total wine, and I see why.
Another employee comes by with a cart full of bottles, likely restocking, and seems surprised I'm standing there. A few minutes later he comes back with another employee to finally let me out of the place.
He had a hard time with the tablet to get me going, but I could see what he was doing, and the tablet was not going to cooperate with him. Poor guy.
He finally gets the thing to work, and I get out the door.
When I go to a total wine I am greeted pleasantly, not the case at BevMo. When I place an online order with total wine, the employees have it to me in 5 minutes, and I never have to leave my car. I understand the parking lot at this BevMo does not make that a possibility but the parking and waiting combination put a real damper on an otherwise lovely evening. I'll try and find best day elsewhere.