Chris B.
Yelp
Mixed feelings about Bevolo. On one hand, I like the look of their gas lamps. We purchased three for a house renovation. These pieces are handsome. 2 years have passed since installation, and we have had no problems with the lamps. From my standpoint, quality is solid.
On the service end, I would give them 1 star. At some point in the renovation, I almost told our decorator to scrap the lamps, because Bevolo was being a pain in the neck.
Our original point person was Kiley. We got quotes early on but we were not ready to purchase for many months. That's just the pace our renovations were taking. She sent multiple emails regarding canceling the quotes, because we had not followed through with purchasing. Eventually, I told our designer to go ahead and cancel them. I was tired of hearing it. In the end, Bevolo kept the quotes active. I found the back and forth unnecessary. I felt like they were trying to push us into purchasing before we (or the house) was ready for the lamps.
When we were looking at the lamps in person, our salesperson was rude. Leigh Myers. I remember her vividly. Granted this was 2 or 3 years ago, but she was so rude it left an impression. I was ready to scratch Bevolo off the list, but Shari V really liked their product. I caved, and we still bought the lamps from Bevolo.
From my perspective, the lamps have been great but the service was poor. If one of the lamps broke at this point, I'd find another vendor. No interest in working with Bevolo again.