Beyond Juicery + Eatery

I usually don't leave negative reviews, but the treatment I received over the phone was unprofessional, rude, and not at all helpful. I ordered two smoothies and a salad under Lauren R, on 3/11/25. I got an Island Surge (w/Strawberry), a Banana Nut (w/Vegan Protein & PB) and a Fresca Market Salad (w/extra strips, spicy cilantro, and bacon). I sent my friend to go retrieve the items, and he came back with the with the wrong entree, a wrap. He said that when he arrived, my smoothies & the bag were all placed together, in a group, so he grabbed them. He went to the register, at the counter and said he was there to pick an order up. He said "I'm here to pick an online order up for Lauren R." The woman told him he needed to wait until the order was done. A few moments later, the smoothies and bag was placed in front of my friend, on the counter and my name was called. My friend got the food, and left. When he arrived here, the order was wrong. The smoothes were fine, but I ordered a Southwest Salad and got a wrap instead, with chickpeas and egg whites. By the photos, you can see I didn't order this. So I called the store, hoping to make things right. This is where it went left. An incredibly rude employee answered, and when I explained the situation, she was quick to shift blame on to us. Saying it was our fault that we grabbed the wrong thing, not even allowing me to explain that my friend got the order directly from a worker. Whomever I spoke with was aggressive, argumentative, and didn't even apologize for the mistake. She repeated, multiple times, that we were to blame because we didn't grab the right item. My friend said the bag, and two smoothies, were placed together in their own lane. So it would be impossible for any error, since he grabbed only the isolated items. She just wanted to absolve all blame and directly say we were at fault. And, I couldn't even speak to a manager about it. She said I had to call back on 30 minutes. Honestly, I wouldn't have left anything if the employee I talked too wasn't so argumentative and rude. No apology, no trying to make it right, no questions on what I got. Just straight denying and no accountability. I spent nearly 40 dollars here. Anyone wanting to visit this location - don't. Not if the employees are going to have attitudes and get pissy for THEIR own mistakes. Human error happens, and that's fine. But how it was handled, that's what I have an issue with.

Beyond is my favorite place to buy a smoothie. Unfortunately I prefer some locations more than others because of the service. I went in today to buy a Create Your Own smoothie, the cashier had the nastiest attitude for no reason at all. I asked for Cacao to go in my smoothie, she said huh? Cow?, I said it again, she said oh we don't have that. I said yes you do. She says cay-co? I just kept quiet and paid for my food. Staff should know how to correctly pronounce the ingredients. I also asked for FRESH strawberries, not the ones in the syrup, she had an attitude when I checked to be sure that they were the fresh ones. Sadly I won't be back here.

This Beyond Juice is great. It’s always clean, quiet place to work, and the staff are quite friendly. My favorite smoothie so far is the Razzle Dazzle, perfect mix of sweet and tart, but the Cookie Butter Smoothie (a little banana forward, pictured) is nice as well.

I’ve given Beyond Juicery location two chances, and unfortunately, both visits have been disappointing. The main issue seems to be chronic understaffing, which is reflected in the service and attention to detail. The first time, I ordered the hummus and beets salad with chicken. I was in a hurry, only to find out later at work that the chicken was missing—despite being charged for it. I called for over 40 minutes before someone finally answered, and their response felt dismissive, as if my concern didn’t matter. Hoping the first experience was a one-off, I went back today. Again, I ordered the same salad for two people with chicken and extra toppings. This time, I checked the bag before leaving, only to find that the chicken and extras were missing again. When I asked for the chicken, they handed me a tiny portion in a plastic bag, like an afterthought. I understand being short-staffed and overworked, but consistent mistakes and poor customer service aren’t acceptable, especially for a franchise. I won’t be returning, and I hope management takes steps to address these recurring issues.

UPDATE: On 7.30.25 at approximately 4:45 - 5PM, after waiting approximately 7-10 minutes for two female employees to finishing cleaning machines (even though they don’t close til 8), one of them came over to the computer, looked at me and didn’t say a word. When I asked “is it common for you not to greet customers” she walked away, told the other employee (allegedly the Store Manager - blonde woman with braids in a bun) who then refused to take my order. When I confirmed that I was being denied service, the "Manager" said it’s because I was being “rude” and I’m always “rude”. Violet - It was the two women (one with long black braids and the other with blonde braids in a bun) that you had working yesterday around 5:00 PM at the New Center Beyond Juice. I knew she lied about her name by the way she said it and how she spoke to me. These are the same two women that I complained about on with my 5 STAR REVIEW roughly 4 months ago when I wrote "Great smoothies, HOWEVER, their manager doesn't run a tight ship. Customers who pay $9 a smoothie do NOT want to wait to be serviced at the convenience of your employees. Talking to friends, even when they are a paying customer, still shouldn't prioritize them over all other customers." On that occasion the same two women treated me poorly by making me wait an excessive amount of time for them to make my smoothies while they chatted with friends and other customers right in front of me, all while not working. I was a bartender for years, everyone is capable of working and talking at the same time. MY 2 cents? The women you had working yesterday, should NOT work together again. They know me, I am in there all the time and I have my service animal with me, so they knew I was the one who complained which is why they refused to serve me yesterday citing "rude" behavior for simply asking why your employee was treating me the way she was. On a lighter note, Christina is a great employee! Always smiling, welcoming, suggestive selling me on new menu items, and genuinely kind… she should be your store manager, not the woman I dealt with on 7.30.25. I am requesting you review the video from 7.30.25 to determine exactly the way you are being represented by these employees who I believe are the reason Beyond has so many 1 star reviews since everyone else I have dealt with is great. Thanks!

I am thoroughly disappointed in the service and speed of my order. I came twice in one day and they were extremely slow! Not only they didn’t have cup holders, there were no utensils in the bag, half the orders were wrong and I was in there for over 25 mins. No one answered the phone. The bathroom had paper all over the floor, very much unkept.

Ordered two sorbet bowls and waited 40 mins for them. The cafe was dead and no one was there so I could understand if it was busy, but it was not. I was only one in there. Then, after I requested no Greek yogurt, it came with Greek yogurt. I asked the lady if I would have to wait 40 mins again and she said no they take 2 mins to make. I said then why did I have to wait over a half hour? She then said just throw it away and I’ll make you another. I spent $45 to be annoyed. The food was mid at best. My mangos tasted like pine trees and were rock hard. Definitely room for improvement. Edit to respond to owner: Order was under Mike 11:11am on April 27th 1 smoothie and two fruit bowls. Pitaya and Cocnut blue one. My husband asked for no Greek yogurt in Pitaya and I asked for peanut butter instead of almond butter in coconut. Both of ours were screwed up and the older female worker was in back scolding the younger male because he didnt punch in our alterations. The older female was rude to every customer. We ordered food at 11:11 and didn’t get it until 11:45. I tried to ask for an update but the older female wouldn’t acknowledge I was standing in front of her. So my husband went and asked and we got our food shortly after. Then to have them both screwed up and more attitude from the older girl? Definitely a coaching opportunity in customer service.

Absolutely love this place. The customer service is Great. Every interaction I had with the staff was friendly, helpful, and genuinely caring. You can tell the employees believe in what they do, and it shows. Fantastic place backed by an even better team!”

Get you a smoothie, a bowl, a wrap, a shot for immunity boost. I love this place. I try alot of locations when im in the area.

Placed my order an hour ago for asap I came to the store after one hour and my order wasn't not ready yet I couldn't wait longer for my lunch break

Always friendly and smiling faces and I've never had an order I didn't like from here

Beyond is so healthy and fresh. I love their salads and smoothies, and I'm sure everything is delicious. The carrot ginger dressing is so good and as a treat, I LOVE the coffee smoothie. These salads and wraps are worth your monies. It's always tough for me to order salads because I make such great ones at home, but their homemade dressings and variety of ingredients make it easy to order here. Yum! I ordered through Uber Eats and my delivery was perfect.

So the young ladies working were sweet and on top of things. However, beyond needs to stop selling food. It's literally gross. I got soup and it is basically out of a can but over $6 and I don't even get a full cup or cheese. Maybe they should stick to learning how to improve smoothies instead of food because no way!

Tried a smoothie from here and I fell in love with this place and their great smoohies

Had lunch from here for the first time today. My smoothie was great, no complaints, and my sandwich was tasty, too. Why only three stars? Because having to pay an extra $1 for a "low carb" wrap is ridiculous and paying $12 for a sandwich is just as ridiculous. $20 for a smoothie and wrap sandwich. Nah.

The flavors were great! As someone who wants to add minimal ingredients but keep the freshness, this is the place. No sugar is added to the drinks just the fruit and some veggies depending on what you get. Most have kale and spinach but the drinks aren't bitter. If you think smoothie king is "fresh" then this place is beyond "fresh". Highly recommended.

I should have walked out when we saw the two workers were having a loud conversation with each other and acting like customer service was a nuisance for them. No greeting. Continued loud conversation as my goddaughter and I waited at the register for them to stop talking. I dared not order a smoothie. (Look at my previous post about how they make smoothies.) My goddaughter ordered a smoothie (which we had to remind the gentleman to give to us) and a Caesar wrap. She seemed satisfied with her order. I ordered a buffalo chicken wrap. The sandwich had no taste. The tortilla was not fresh. And there was definitely no sauce, but some other liquid oozed out of it. I found a 1/2 inch of rubbery piece of something in the wrap, which my goddaughter guessed must be a piece of bacon. I threw out the 1/2 that I started to eat. I considered returning the other half. But what is the point?

I will never ever come back here. Took 40 minutes for a cup of soup and grilled cheese. Do better

I want to love Beyond Juicery every time I order from them but it's always something and doesn't matter which location. Yesterday I ordered a wrap and asked for "NO FETA" in the notes section, yet there were huge chunks of feta and very little amount of veggies (which is all I ordered) so it was disappointing. My juice was so strong with ginger that it overpowered every other flavor. On other occasions I've ordered ciabatta bread with my salads and never received it and I've waited by the counter for 10 minutes before while no one told me my order was ready yet they kept it behind the counter so I couldn't see it. Please train your employees to care a little more because there have been so many incidents now that I'm pretty hesitant to order from this company going forward.

You wait 20 mins. Everyone behind you has their order filled. you ask the cashier what's going on and she responds - that she can't control which orders they prepare first. And no apology

My favorite smoothie ever, the ANNA. I could drink one everyday. Also this location has decent hours.

Let me start by saying Beyond is my favorite Juicery. I've frequented most of them in the Detroit area and love the service and the offerings. This new location however, could benefit from the tutelage of the others. The smoothies were spilled over the cup (offered dirty cups) and I was dismayed that after placing my order online, it was not ready when I arrived. May in time they will work out these issues.

So happy this location opened up! The service is wonderful and the food is great! I had the Turkey wrap and a fresh juice and it was excellent. I've had the açaí bowl a few times there as welll and that has also been excellent!