Holly M.
Yelp
Meh.
I've lived in Clifton for 13 years and have only been here twice for a reason. The first time was years ago when a server messed up the tip I gave and double-tipped themselves. The management straightened it out the next day, but I remember telling myself I wouldn't go back.
Fast forward to 2025 and I let a friend talk me into going again. This was disappointing from start to finish. We seated ourselves in a window seat on a really slow Thursday afternoon/evening, and it took our server a strangely long time to come to the table after we received water. I normally might not notice, but the place was kinda dead, so it was weird.
When the server finally comes to the table she looks at us and says, "Been waiting long? So do you want a drink?" I was stunned. No, "hi, welcome to Biaggio's, my name is Susie-Q. Have you dined with us before? Would you like to hear our specials? Is this your first time?" Nada. None of the customary niceties you expect when heading out to eat.
We weren't very hungry, just peckish, and had decided to split an appetizer and get some soup before walking the neighborhood. Apparently this was an issue for our server who said, "You're not gonna get an entree?" after we ordered. If disdain had a tone, she absolutely used it.
We politely declined as I ordered from my dirty menu (there were bits of someone else's food smeared across the top) and settled in.
The meal was just so-so:
* there's nothing special about the bread, just run of the mill small slices
* there's nothing special about the butter, just margarine in cheap little plastic packets
* the pasta pearls in the soup were overcooked (they'd clearly been sitting in a broth all day)
* the spinach artichoke dip had a mealy texture (like the proportions of mayo/cream cheese/asiago were either off or a cheap brand of something was used because it didn't melt completely/properly) and there was an overly-brine-y taste (like they use canned artichokes).
Our server "forgot" to bring us the olive oil and balsamic we requested when the bread was first served, and rarely spoke directly to us. Anything we asked for she'd walk away from the table and respond with her back turned as she walked away. At one point she said, "Oh, you could have had him bring you that," in reference to the oil and vinegar we'd requested that she'd promptly forgotten (another server had just dropped off our soups and we asked for our server so we could get the old and vinegar to go with the bread).
When it was finally time to leave, our server FINALLY tried to strike up a conversation with us...on our way out the door. Nobody wants to talk to you about the weather after you've spent the past 30-40 minutes behaving like it's a hassle to serve them on a slow night.
Who knows? Maybe being in our workout clothes wasn't reflective of the clientele they wish to serve, but I've walked by this establishment 2-3 times a day almost every day for more than a decade and seen plenty of people NOT turning up in their Sunday best.
Who knows? Maybe we didn't have a big enough ticket for her to care about good customer service? Perhaps she could SENSE her tip would be generous, so why bother with good service?
I tipped exactly 11% at the end of the meal and my friend was appalled. Being Black I felt the pressure to leave SOMEthing, even if it wasn't deserved, because I didn't want to contribute to her treating the next Black folks in her section some kind of way.
All in all, I walked away happy we only spent $25 and realizing I'd have been better off getting a can of Campbell's Italian wedding soup, making my own spinach artichoke dip, and snagging some artisan ciabatta bread from the grocery store. Or just going to Arlin's for a burger and fries.
Either way...meh.