Bianca Maria Palace Hotel

The room was good the beds are comfy the staff where friendly and helping and they give good advice when I ask for anything related to the things I will do on my vacation. However, I didn’t like the restaurant food I ordered french fries for room service it was overcooked and I have tried the dinner one time during my stay the rizito was not cooked well it was kinda row. For the location I wouldn’t recommend unless you okay walking 20-25 minutes to the demo.

up till now no response at all: "first of all, I would like to thank you for choosing our Hotel and I really hope you are having an enjoyable stay in Milan and with us. " would like to bring the following to your attention. I originally booked a triple room, but upon arrival at the hotel, I was advised at the front desk to book an additional room for myself due to my partial paralysis caused by a brain tumor. Unfortunately, this additional room was not only unsuitable but also extremely dangerous. The support near the toilet broke, causing me to fall, and I remained on the floor for an hour while waiting for assistance. No replacement room was available, which meant that for two nights, I was unable to use any accessible facilities. However, I was still charged for both rooms—one of which was the triple room where my son ended up staying alone. Given that the accessible room was both unfit for use and hazardous, I kindly request appropriate compensation for this serious issue.

Just returned 2 days ago from Milano and stayed for 4 nights at Bianca Maria Palace Hotel. We stayed in a family exclusive room for 5 and were very satisfied from the rooms, staff and breakfast. All the staff were very pleasant and helpful. It was also located in a good location. Highly recommended.

I lived with my work colleagues in this hotel for several nights. At the end of the trip we discovered that money had been stolen from me and my colleagues in our rooms. I do not recommend. This should be a shame for any hotel, but it is clearly a daily routine at this hotel.

We and our friends recently stayed three days at the four-star Bianca Maria Palace Hotel, an excellent place to stay in Milan. The hotel is modern, impeccably clean, and well-located, with a wonderful breakfast and an especially friendly and helpful staff.

Good but not great hotel. The hotel was very complete with everything necessary and it was fully cleaned and prepared. Service was great but breakfast was lacking unfortunately. The colorful lights (its some kind of therapy idk?) in the bathroom were a little bit tacky. The location was not good either since it was pretty far away from the typical tourist stuff. It was a little bit overpriced due to this location issue. Though, I am very thankful for the wonderful service and rooms

Disappointing Stay Due to Poor Service and Lack of Consideration I recently stayed at Bianca Maria Palace, and unfortunately, my experience was far from satisfactory. Despite giving advanced notice to shorten my stay, the hotel completely disregarded this information and charged for the full booking, including the cancelled dates. The front desk staff were extremely unhelpful and refused to assist with resolving this issue. In addition to this major inconvenience, several other aspects of my stay were disappointing. The air conditioning in the rooms was inadequate, failing to cool the room sufficiently, which made for uncomfortable nights. The cleaning staff had a habit of moving my personal belongings, leaving them in ridiculous places, and they neglected to replace the water in the room. Furthermore, breakfast was not prepared at 7am as advertised. This caused significant inconvenience, particularly as I had early commitments on each day. Parking was another issue. Despite not being able to pre-book parking at the hotel, we were directed to a parking facility a fair distance away, which cost a considerable amount per night. The staff failed to mention the on-street parking available directly behind the hotel. As someone unfamiliar with Milan and its parking rules, this parking was not immediately evident. Overall, the poor customer service and lack of attention to basic amenities greatly detracted from my stay. I would not recommend Bianca Maria Palace to anyone seeking a comfortable and hassle-free experience.

We didn’t get off to the best start, when it turned out my double room was only booked for one, so I had to pay another €45/night for my wife. Despite requests to supply it, the additional charge didn’t result in a second robe being added. Hmmm. The room itself was nice, with good design features, but for a room described as exclusive it was modest in size, no separate chair and most annoyingly very few of the TV channels listed were actually available. On the plus side the shower was great and the bed comfortable.|The bar/ breakfast area was nice and generally quite buzzy. The options on the breakfast were good, although I wish it was more obvious you could order omelette, which we only discovered on our last day.|The hotel is about a brisk 15 minute walk from the Duomo. There is a metro station 5 minutes away and a tram line very close. There are restaurants nearby, but most likely you will want to take a taxi into a more lively bit of the city.

I stayed here for 1 night on a business trip and was very pleased with the hotel. If it was not for the slow WiFi this would get rated 5 stars from me given the value for money. Location is very good and central and although an older building, the rooms are all refurbished and nicely decorated. Moreover, decent bed, shower etc. so all working. Breakfast was decent and as expected with a decent coffee. Quite a variety of things on offer. Used the gym room in the morning which was okay but lacking fresh towels and clearly not the focus of the management. Overall very decent option. Would definitely come back.

My stay was 3 weeks ago for 3 nights. To get out of the way: if you have a euro rail pass, are planning a lot of side trips on the train, plan to mainly stay and hang around the duomo for 3 or more days... location isn't recommended. Me: I am a frequent traveler to Milan (once a year) & I've stayed in over 15 hotels in Milan in the past 6 years. Because my main purpose is to shop I stay on budget. I try to spend less than $150/night on my hotel (also bc I travel solo) so I can spend more on shopping and food. My default spot is a modern four star near the train station bc I'm able to get to/from airport & tourist spots quicker; but that area def isn't fun & unsafe at night for a female traveling solo- so when I chose this hotel it meant giving up those conveniences for a real, safer neighborhood & change of scenery. It was the height of tourist season & I averaged $100/night after taxes (couples probably pay more), I don't regret this choice & was willing to add 22 euros/day to my budget for taxi travel (as this hotel isn't near a Metro & it's impossible to learn the bus route). Overall: If this hotel was charging double what I paid I'd be on the fence about giving a full 5 stars due to location. But because an equivalent hotel room (with this decor, cleanliness & service) would be at least 2.5x the cost near the duomo, it's great for the price where the difference is the extra 18-20 minute walk. Staff: I read the earlier & poor reviews re hotel staff from over a year ago. The staff must have improved bc overall they were likable. Milan hospitality has room for improvement (although it's excellent when you get to the $700/night & up range ie: Four Seasons - a hotel I like very much in Milan, but def you pay the hefty price for the A-list service in the city). Milan hotels under $250/n rarely make an attempt to improve rudeness. BUT my experience at this hotel was opposite, staff was pleasant- they even made compliments (honestly that's not a Milan hospitality trait so it was duly noted and appreciated) - thus, perhaps this hotel made attempts to improve since last year - which is great! They even asked and called me a cab right away when they saw my suitcase (I know that's expected, but it's Milan). Room: Layout utilizes the space; clean and modern with a rustic touch. In particular, I like the spacious bathroom and shelves for towels and toiletry. It's more on the modern side and rooms def have a specific style (art deco sconces with washed green walls and modern wood closet). So if you are traveling with kids the rooms itself don't scream family-friendly when you get into your room (which I think the images on site may lead you to believe) but the outdoor space is nice to have when you are traveling with family. Room service: Part of the perk I learned of staying at a neighborhood hotel is the food/wine is cheaper and so the room service bill was very kind to me. The big bottle of white in room I believe was 8 euros - nice. The only thing that sucked was my fridge wasn't working so I couldn't chill my water, but that was the only thing wrong with my room. Breakfast: I really enjoyed the "legit" breakfast - much better than the last 12 hotels I've stayed at in the city, (and def worth choosing this option when you book your room - it's only $8 more) which was large (Italian deli meats, Italian cheeses, bread, cereal, eggs, the barista makes a great cappuccino, salads and fruit), there were great gluten free options (bread and cereal) for me as I am GF. Nearby/Apertivo: Staying at this hotel I was able to discover one of the best Apertivo in Milan and that is Globe, at the rooftop of Coin (has great outdoor dining) which is basically down the street from the hotel. The Apertivo starts around 5:30pm and gets super busy around 8pm. (If anyone knows of a better apertivo, please DM me I would like to check it out). Location: Def not near tourist places: duomo & main shopping area. If you want to see the duomo etc, only stay here for price and pay about 10-12 euros each way with taxi or walk the extra 20 minutes. Most taxi drivers know this hotel (Uber is more expensive). I walked to Via Bigli to my favorite shops & it was a 22 minute walk. A decently rated hotel at this price closer to the duomo gets you a much smaller & tired room with no service - you def must spend 2-2.5x to get the equivalent. For three nights I was happy to save $400 staying at this hotel vs an equivalent one next to Via Bigli. In short this hotel is worth to stay on budget, you are getting a clean, modern room that feels updated; great selection of wine for cheap, satisfying breakfast & staff is amicable.

Staff is unprofessional and poorly trained in hospitality. had an issue with lack of hot water on my floor, and by that I mean it was cold! Requested service at night before going to bed when I woke up to catch my flight still no hot water, ended up cold toweling myself. The hotel was not full so they could have offered another room on another floor but I asked about it at check out and the reception brushed it off and gave me the bill for the city tax (the rest was prepaid) guess they didn't want to make up another room. if you expect decent service it's completely above the staffs performance ability. They don't smile or look you in the eyes when talking. Location is good but for the price there are plenty of other options I will be trying in the future.

Great hotel in Milan. Very happy with everything and everyone. Especially Adam S. He took time from what he was doing to help us find our way around town. Helped us find the best train schedule to get us to our next stop. So lucky to have met him. This gentleman is a true professional in every sense of the word.

I booked a family vacation to Milan and Bianca Maria Hotel cancelled on us the day before our arrival. They told us that they had a flood issue and that they would book us at another hotel. Long story short, they booked a room at Hotel Vittoria. Nothing against them but the place looked like a crack whore house. I just couldn't stay there with my wife and kid. Bianca Maria Hotel agreed to pay for the Hotel Vittoria room BUT we had to find a replacement on our own. It was still worth it!!!! We easily found another great hotel. But Bianca Maria Hotel didn't pay for the HOtel Vittoria room. Hotel Vittoria charged us for the night which Bianca Maria told us they would pay.... Please don't do business with shady people. There's better hotels at Milan. p