Elaine C
Google
We went to Bidou to celebrate a friend’s birthday, and unfortunately, the evening turned into one of the most disappointing dining experiences we’ve ever had.
Service – Absolutely Unprofessional
- From the start, the waiter kept second-guessing our choices for the 3-course menu. Each time one of us ordered, he would suggest something else, as if our selections weren’t good enough.
- When my friend ordered the threadfin, he pushed the chicken stew instead. When another friend ordered threadfin later, he bizarrely suggested the seafood stew—even though I had already ordered it. It felt intrusive and unnecessary.
- He never repeated our orders back to us, which is basic service etiquette. Unsurprisingly, when the mains arrived, my dish was wrong: I was served chicken stew instead of seafood stew.
Handling of Mistakes – Shockingly Bad
- I flagged the wrong dish immediately, and they took it away. I hadn’t even touched the chicken, only tasted the stew base and a potato.
- They admitted the mistake and told me I’d have to wait 30 minutes for the seafood stew. Fine—we agreed, since we weren’t in a rush.
- But when the bill came, they claimed that they repeated our orders, that I had “changed my mind” and that there’s a 10-minute grace period for such changes. This was outrageous. The waiter never repeated our orders, and all four of us clearly heard me order seafood stew.
- If they truly believed I had ordered chicken stew, why take it away instead of letting me finish it? Charging me for a dish they removed was beyond unprofessional.
The Final Insult
After we insisted we ordered the seafood stew and they can check their CCTV if they like, their staff bizarrely said, “Ok then I will pay for this…” What does that even mean? It was their mistake, yet they want to make us feel guilty for it?
Food – Average at Best
- Some entrées were nice and some forgettable.
- The seafood stew I eventually received had a metallic aftertaste, likely rushed after the mix-up.
- Overall, the food was not terrible, but certainly not worth enduring such poor service.
Verdict
This was supposed to be a joyful birthday celebration, but the unprofessional handling of orders, dismissive attitude, and absurd treatment ruined the night.
We will not return, and we cannot recommend Bidou to anyone. Please train your staff properly—service this bad overshadows everything else.