Big Al's

We celebrated my son's grad party and it was huge hit! Our host Amanda & her team was the absolutely the best. They were very attentive and drink pitchers were refilled without having to ask. Food was great and loved how easily I was able to add additional food to our party tab. Our party ran smoothly and clean up was a breeze.

Went in this afternoon for the “kids play”. We had a good time great service and the food was good. The arcade games were fun. Definitely will be coming back for the endless summer nights

This was our first time at Big Al's and it was Absolute worst experience!!! We went for my birthday and reserved a VIP lounge for party of 6. When we got to our lane the table was full of trash, glasses and food from the party before. trash all over the floor and soda, we had to wait for someone to come clean it. Our bumpers wouldn't go down. We waited over an hour for someone to fix it. Instead our lane broke down and they moved us, 20 min later the next lane broke down and had to be moved again. We waited over an hour for our drinks to be served, we ordered over 300 dollars worth of drinks through the night and had to go to the bar to chase them down ourselves. When we closed our tab out there was 3 extra beers in there that we didn't order. They refused to remove them. To top it off the bathroom was so dirty. NO seat covers or toilet paper in most stalls. Trash cans over flowing onto the floor. Worst experience I've had! If I could give 0 stars I would. We spoke to manager and at first he said he could refund us, but then said he couldn't because we reserved and paid online.

Went bowling here with friends. It was a lot of fun! We got 3 games and ordered nachos, wings, and fries. All 3 were fantastic! I have a gripe about the lanes/bowling shoes and that is that mine kept grabbing traction. I almost twisted my knee because of it. If you're an experienced bowler, this is probably not really the place for you, as the balls, lanes, etc are not kept like a real bowling alley which is a shame. Despite that, it is a fantastic place to hang out with your buddies, throw down some junk food and have a good time! The bar is quite good and the arcade is excellent.

Great customer service( restaurant ) even the manager stepped up to help when it was slow. The girl at the front deserves a raise. June 19 ( 12-4pm). She was helpful to everyone and she was by herself! Best costumer service I had in a while. Truly a great experience to have.

Gigantic entertainment for the entire family center. Bowling, billiards, arcade, shuffleboard, ping pong, 2 bars. Giant TV screens playing multiple sporting events live, basically entertainment for every one of all ages.

My Bf and I had such a fun time. We went on a Monday night and there wasn’t a lot of people and because school had started there wasn’t a bunch of screaming kids running around. Haha that may sound bad but adults like to have fun too without a whining kid running by. This was a great date night, we came for the $20 endless Play. For only $20 we got unlimited bowling and a $20 card for the arcade Area. Which in total was $40 because we didn’t know that we both get a card for the arcade, we were thinking they were only going to give us 1 card for the unlimited purchase. So that was also great. Endless play is from: Sun-Thur from 9pm-11pm Friday- Sat from 10pm- 12am The food was also very delicious, along with the drinks.

Big Al’s is the best place ever, way better than Dave and busters, the drinks are great. The games are great, the vibes are great, the food is great the employees are always really nice. I wish I had a big Al’s closer to home. But either way I’ll drive an hour and half away just to enjoy it.

The wings are great and the atmosphere is even better. The music playlist is a total vibe. Can't speak about all workers but the waitress we had was very attentive.

Even Better the Second Time! This was our second time dining at Big Al's in Rancho Cucamonga, and once again, they did not disappoint! From the moment we walked in, we were treated like VIPs. The food was absolutely amazing--huge shoutout to Chef Ruht and the entire cooking staff for delivering another unforgettable meal. My steak was cooked to absolute perfection, juicy and full of flavor. My wife's tequila shrimp mac and cheese was rich, creamy, and packed with the perfect kick. Our drinks were expertly crafted by Manager Melina, mixed to perfection with just the right balance. She definitely knows what she's doing behind the bar! And of course, we can't forget about Alex, our incredible server/host. His energy was unmatched, and he made sure we had everything we needed. His attention to detail and hospitality truly made our night even better. Big Al's has officially become one of our favorite spots. We'll definitely be back for round three! -The Kirton's

4+ Not sure if this was a converted big box door because this place feels huge. It's kind of a combination of a bowling alley and the sports bar. Oh and I think there's a pretty sizable arcade here too. Pretty much almost something for everyone in terms of entertainment, haha. Came here to watch an NFL playoff game here recently with some old coworkers. We caught up over some wings, onion rings, and some beers. Pretty good selection of beer and spirits here. The food is bar food, but does it well. We didn't try the pizzas which seem to be very popular. The service was friendly here as well. All in all, a great place to watch sports or just meet up with friends. If you have a little ones, it's probably a good destination as well. In terms of parking, the lot where it's located is pretty huge so you shouldn't have any problems finding parking at all.

I was out in the near by area visiting family and came across this place. Needed a drink after a long day hanging out with sober people. Anyways loved it met a cool bartender. Georgie I hope that's right. She was great. Super funny and great little conversations with her when she wasn't busy. Definitely what I needed after a long night. Now I know where to stop by when I come out here. The drinks were also delicious. The place seems fun especially with some friends. I was there alone this time but I'd make plans to stop by with people. Definitely thumbs up to her for making my night by making me laugh and serving up my drinks with good vibes.

Me and my kids love this place! Our waitress Destiny and manager Justin was so sweet and attentive while dining. We had a great great time. We look forward to coming back soon! Thank you all!

I came to bowl with my family this past Sunday, early afternoon and we all agreed, we wouldn't return to bowl again. The galaxy AKA cosmic light setting seems to be permanent. There are huge projector screens at the end of the lanes and the food was definitely better than your typical alley food menu. The buffalo chicken dip was the best item out of everything we ordered which seemed just too pricey. As did the cost of bowling for two hours, on one lane. $120 to bowl plus $120 to eat, not including the tip. But I do think the location offers a-lot of entertainment, especially for children and families. But if you are looking to focus on bowling or even if you are just looking for more of an adult vibe and energy, it wouldn't be where I would go. Or if I did, I would probably make it a quick visit to the bar but I doubt it

Food was amazing my kids loved it. Service was great she asked if we needed anything very often. Place is always fun to be at with kids, bowling and the arcade area

AMAZING staff team- so kind, caring and helpful. extremely clean, fun and safe facility. great bowling and arcade with some unique games!! they also have some time slots for kids to play and bowl free :) thank you alexus!!

My first time visiting big Al's and Georgie was our server! She was very attentive and let us know which deals they had for the bowling and arcade before 6 for my kids! She brought us chips and salsa which was great because we had know idea about the $5 margarita Mondays and free chips with salsa I thought that was very thoughtful. The food was amazing. Will definitely be back!

Be careful to sanitize or bring your own Lysol. We went bowling, played arcade. Kids are homeschooled and it was our first outing in a week and a half due to rains. My daughter developed Hand, foot and mouth disease symptoms within 24 hours of our visit. Her fever started and the next morning, blisters on her hands feet and the roof of her mouth. She is 8. Not in the typical age range and it's out of season for the disease as it likes the months of June-August as it thrives in humidity. The staff clearly doesn't clean their equipment/machines properly or regularly. 2/15/2024 Poor baby girl is in pain. No cure. She has to suffer with these painful blisters, she can't eat what she wants cause her mouth has blisters, her feet are swollen and all I can do for her is ibuprofen

FALSE ADVERTISING!! We drove from one city to another looking for an affordable bowling alley. I ran across Big Al's and noticed on their website they are offering "Kids Bowl FREE". Then we get to the register and one of the employees ends up telling me it's $30! That is not mentioned in the ad at all. The only reason we went there was to expect our kids to play for free in the Arcade & Bowling. But no we had to spend everything at regular price! We ended up paying more at this place than if we were to find a different spot. BEWARE of the false advertisements... (IT WAS ON FRIDAY AT 4PM)

I appreciated the great service from start to finish! and the hot Hot food! . . . ! ! ! !

I'm a regular @ Big Al's. Yesterday I was lucky enough to get Riley. She did not disappoint. She was amazing. Not sure if this matters. She's also really pretty.

First time here, we brought our grandson to celebrate his promotion day. Obviously we ate cause we were very hungry, food presentation and taste was awesome. Kids played a lil arcade and bowling. Definitely coming back. Didn't give a 5 star since its my first time.

We recently were able to finally try out Big Al's. We always drove past it thinking it was a furniture store of some sort because of the name haha (i know. I know. Don't judge a book by it's covered but come on! The name does give it furniture vibes lol) Anyways- we looked up "arcade" and found this place to come to and took the kids here to try it out. For our first trip, we came on a Monday and realized it was margarita Mondays. You get chips and salsa with your drink and happy hour prices are reasonable too! We had two drinks each and both times, it was a good amount of alcohol in it. Usually happy hour drinks aren't good but this place, bartenders are actually trying to let you taste your drink so bonus! lol So definitely check out their happy hour! Plus Monday isn't that crowded or busy, so it was nice. For our second trip, we came on a Wednesday, and it was packed! Why was it packed? Well...we quickly learned it's because it's half off games all day! So that in itself was nice and allowed us to play more games and have our credits last longer for the kiddos! There are plenty of games to choose from and it's kid friendly, which is a plus! Prizes are pretty up there so we're trying to save all our tickets for the "good" prizes. Kids are working hard to save them! Quite a few coin packages to choose from to load up your card for games! We also noticed they have a restaurant and bowling alley in there. Haven't tried that yet but looking forward to trying it out with friends. Definitely coming back regularly with the kiddos for some family arcade fun!

I have been coming here off and on for the last few years & the service is so much better now ! My son and i have been taking advantage of the summer deals of kids play free in arcade, they have certain foods on Happy Hour too during 3-6 so that's also a plus. Place is always clean and well lit, i enjoy the vibes very family friendly. I prefer date nights in the sports bar as it's a little more loud and adult vibe

Ok Second time coming to Big Al's and it never has been a satisfying experience. Very nice establishment, but very poor service. Came last night to grab some food with my friend and it was pretty packed in the bar area. So we found a seat in the bar area and a man let us sit down and cleaned the table for us. However, after a few minutes of sitting down, an employee comes to us and says, "I'm sorry, but this seat is for people who are on a list and waiting." So we had to get up and then she sat us somewhere and our waitress was not attentive, and never came back after she gave us water. So we waited for 20 minutes she never came back. Then we noticed that a group of people who came after us and sat down, was being helped before us. I DISLIKE like that that was a turn off for me, so we decided to leave. Also, I do not like how it's just a cashless venue, being that it's a huge entertainment place with bowling, arcade, Etc. I will most likely not come back here! Easy parking and fun times but the service is not elite! Also, the seats and table was dirty. -Marshay D.

Came by to watch the Rams game with the hubby and had a fun time. Drinks were good and well priced. We ordered the cauliflower bites, vegetarian pizza, and the west coaster burrito. To start with the positives- We ordered half and half flavor of the pub cauliflower and the buffalo flavor was great! I also really enjoyed the vegetarian pizza it was so cheesy and the veggies were perfectly grilled. As for the cons, the lemon pepper rub on the pub cauliflower wasn't my favorite. I think it didn't work too well together as a combination so best to stick with more saucy flavors. As for the burrito, my husband noted it was dry. I think they forgot the avocado cream sauce, and I thought it weird none of the burritos come with beans. He said the flavor was just ok. Other than that, we had a good time. Our server was very nice and helpful, and the ambiance was fun and lively with other rams fans in the house! We'll be back again.

This place was super cool. One side of the place was arcades the middle was bowling and the other side was a sports bar so you can have drinks and food while watching a game. The food and service were great! They even had someone going around and taking pictures of your party.

First bar on the outside , today they weren't very observant, and mindful, they kept walking around me and my friend , they didn't greet us. But the bar to the right side inside the huge room, was much better . Better mindful service , the prices are PRICY. The food was good. Clean and spacious .

Our first time (and probably last) to a Big Al's today 3/2 at 1pm. My kids and I opted to go with one hour of lane time. We were assigned to Lane 20. Lane 13-19 were full with people. There was clearly a female server assigned to this area. We sat with the green screen pictured waiting for a server for nearly 40 minutes. She was clearly making her rounds to the other nearby lanes and going to the bar to grab their drinks. She came and asked what I needed and I asked for a menu as we had never been there before. She said she would grab a menu, disappeared and never came back: Horrible follow up and service. That sealed the deal for me. I opted to go walk to the bar to order our food (which takes time out of my hour lane time to play with my kids) and expressed how disappointed I was. The female bartender Aneese (I for sure butchered the spelling but they have no name tags)...she was key in customer retention. She took my order and then offered to bring our drinks to our lane. She brought our drinks and then since our pizza was taking so long she sent out chips and salsa in the meantime to hold us over. When we got our food she came to check on us and she was just great. She was a bartender. Not a lane server and should be in charge of training the lane servers in customer service. Sadly we will not be back because lane service is no issue at Bowlero. I'm giving a poor rating for the overall experience with waiting for zero service and multiple lane issues. The bartender: She gets a 5 Star rating in my book and I tipped her accordingly (100% of the bill) but I feel management needs to see this and make some changes in terms of service/attentiveness. Looks like this is not a one-odd issue by the other reviews. You need lane servers that are hustlers and great at multi-tasking...and FRIENDLY. Our server that disappeared seemed bothered.

Big Al's was such a fun experience! I've seen various reviews but upon our visit it was actually really enjoyable. Large area with all the games on. Great options for food and drinks. Thought it did take a little while to receive food. Bowling lanes were full of people enjoying the game with their families. Arcade area looked like a good variety but we didn't play. Waited for the pool table to open and had a great time in the 21+ area. More exclusive and less crowded. Shuffle boards, basketball arcade hoops, ping pong tables, Velcro darts and pool. Lounge couches and high top long tables very spacious. Wonderful service! Will definitely be back to watch a game and enjoy some entertainment. Happy hour menu is weekdays from 3pm-6pm. Pool is $4 for half hour $8 for full hour and a 2 hour limit. (No longer free before 2pm) A little different type of table. Watch your step those corner legs are like a dining table. Some of the pockets need maintenance a few balls slipped out. Nonetheless a fun visit when you have the whole place to yourself.

We celebrated my son's graduation party and it was huge hit from both the teens & parents! Loved the special congrats greeting sign. Our host Amanda & her entire team was the absolutely the best. They were very attentive and drink pitchers were refilled without us having to ask. Food tasted great and loved how easily I was able to add additional food menu items. Plenty of bowling balls to choose from & rental shoes in sizes needed for guests. The atmosphere was beautiful & with a fun upbeat modern touch. Our party ran smoothly and clean up was a breeze!

This review is for the "Kids Play Free" during the summer. We arrived on a Friday afternoon around 3pm; we got lucky as we were the only ones in line to sign up for bowling. Few minutes after, I noticed a long line of people after we arrived. While we waited, we ordered some food and spent about $20 for 2 kids meals (each kids' meal included a $5 arcade credit). We waited about 15 mins and our lane was ready! Our waitress was able to send the food straight to our lane. Afterwards hit up the arcade for the free 5 games + $5 arcade credit. I also decided to get the $10 unlimited shoe rental per person as we plan to come at least one more time before the summer ends to take advantage of this deal. I spent about $40 for 2 kids which included: 2 bowling games, their shoes, $10 arcade credit, 10 arcade games, and 2 kids meals. The pizza and fries, btw, WAS SO GOOD.

Big Al's Ontario provided a great experience for our group. From the moment we walked in, the atmosphere was inviting and vibrant, making it the perfect spot for a fun gathering. What truly set this visit apart were the incredible managers, Michael and Matt. Both were exceptionally attentive and ensured our party's needs were met with professionalism and care. Michael went above and beyond to accommodate our seating requests, and Matt checked in multiple times to make sure everything was to our liking. Their understanding and willingness to go the extra mile made us feel truly valued as customers. The food was good and everyone was able to enjoy something different.. Kids especially enjoyed the pizza and mozzarella bites. To top it all off, the entertainment options were a huge hit with our group. The kids were kept entertained with bowling and arcade games while the adults also played bowling and watched football. Thanks to Michael, Matt, and the entire team at Big Al's Ontario, our experience was seamless and fun from start to finish. We'll definitely be returning.

Grubhub 1st time order - SIMPLE the worst food ever. Cold, soggy and tasteless. Please save your $$$ waste of time for horrible food

Had our sons 10th Birthday at Big Al's did one of the birthday packages 6 lanes lots of pizza drinks and a few add on side platters and ice cream for roughly 40 people all the food was great they had tables with cloths and pre made goodie bags for the kids and game cards for all 40 guest. The atmosphere was definitely party vibes and was such a great time had other parents asking about it to set their kids birthday (and even the adults birthdays up). But one of the best parts was our server Alexis A. she was amazing very tentative and accommodating she made sure we had everything we needed and checked on us several times she was a great hostess and definitely help make the party great. Thank you Big Al's Ontario and thank you Alexis.

We decided to give this place a try , and we had a blast . We enjoyed a game of bowling for about 70 bucks for 3 including shoes. I felt it's it bit strap but nothing is cheap now days. Cool feature when bowling with kids and adult there is an option for the bumper to go up and down for each player on their own ! Thought that was neat The food was okay . The wings hit the spot of texture the heat was good but could be hotter lol that just us . Our fries were over cooked to a crisp though ! The Mac was barely even warm , which is ironically served on a small skillet ‍. Hopefully next time the food will be better . Service was great especially in the arcade area . I think we spent another 50 bucks on a point card and all 3 of us enjoyed games for a good 45 minutes, we still have point to play . Over all this place is huge and pretty well kept . Can't wait to go back !

Food and service was excellent Great staff!! Kids had a great time Chicken wings are the bomb A glass of wine topped it bc all off. Lol

Drove all the way to Rancho to hit up bowlero but there was some sort of a tournament. Had been to Big Al's before for drinks for saw that they had bowling so we drove over. I was reminded that I am horrendous at bowling but it's a nice place and we had a good time. Would come back.

Bartenders are horrible no respect or class you'll stand there 30 mins before they acknowledge you . You're apparently invisible if you're not a regular definitely not coming back do better this place is horrible

Review solely for PPV boxing. Boxing ppv events are held in a large room curtained off. $10 cover. 5 screens (2 massive and 3 smaller ones) Pros - the smaller screens quality is pretty clear/crisp with decent definition. - nice size with a lot of seats. - good atmosphere Cons - the 2 massive screens quality is very poor. Poor definition and lighting. Overall 7/10 - good place to catch a fight. Drinks pricey (as they are everywhere I suppose) $21(with tip) for a margarita. - seats aren't very comfortable.

I have been here a few times with adults only and have always had a blast. This time I decided to bring my kids and try the Kids Play Free all summer. I am very impressed and amazed by the customer service and professionalism from all the employees. Amanda went above and beyond to make sure that our experience was 5 stars. From the moment I checked in to when we needed to add a few more people to our bowling lane to assisting my kids with loading their fun cards. She had a smile the entire time. Thank you Amanda for your patience. Michael also did an amazing job by explaining the whole program and what to expect on each visit. Not only did we bowl but we also had lunch as well. The kids enjoyed their kids meals. Again outstanding service by our server and basically anyone who I interacted with. Thank you Big Al's for such a great experience for my kids and myself! Looking forward to coming more often.

Second time hosting my sons birthday here. Justin the manager did an excellent job taking care of us. Our server was great too. We had the Vip upgrade for our party . It was totally worth it.

usually come here since the food is so good and bowling is also always fun but I think I had it this last time. Kaylene was a server with some nasty attitude. Not only did she NOT even greet us, she was quick to ask us if we wanted to open a tab, then left us ordering. On HER end she swiped it wrong but was huffing and puffing about the card "not working" with a judgmental tone and face. No need for that. Asked for a water with no ice, got a water with ice. Got up to place an order with her, but she never comes back or acknowledges us. At this point we are waiting 8mins for a drink (mind you its slow enough for her to be laughing and talking to people around her). I get up and ask a different server for the drink, mind you she is talking with him while im ordering a drink with complete disregard. She then lets him know we already ordered, and still has the audacity to ask where we are seated. LOL. I truly would have rated this a one but thanks to laya I have a 3 star. Not only did she step in right away but handled us with care. She was so attentive and genuinely understanding too.

Lots of tvs, sports bar ambiance Bar right at the center Great service from Joanna bartender Try the chicken lettuce wraps! Best out there!

We came to visit with some friends to have some drinks! Beer was cold! We didn't order food. Service was great and we were never empty and waiting...a lot of energy, good music, good vibe! They had everything for everyone making this a revisit for us with the kids!!!

I had a bad experience here last time so I haven't been back in over 2 years so we decided to give them a second shot and bring my son here to eat and bowl got seated and waited over 20mins till I got up at ask where is are waiter and she walked right by us to go to the next table that was seated only 5mins now that's some bull crap the service here sucks yea it's nice but the service is what gets me you should never have to wait 20 minutes to get water or a drink it's like the people here don't care I will spend my money somewhere else.....

What a total waste of time. Came at 5:30 and put our names down to get a bowling lane and expected to wait about 30 minutes to an hour. They have a virtual waitlist that tells you how many parties are ahead of you. When we first checked in there were 7 parties ahead of us, after about 40 minutes, there was one party left in front of us. I checked the list again 5 minute later and it says there's two parties ahead of us now. I went to the front desk to ask how this was possible and they said that a party that left the list, rejoined and now they're ahead of my party. This made no sense whatsoever. When I was talking to them, there were two workers just on their phone. When we had initially gotten here, we put our name down for pool to help the time go by and they said they would text us. We end up sitting down by the pool tables and are waiting for the text. Although the pool tables were free, we still weren't receiving a text. Once we went up to ask about the extra party getting put ahead of us, we also asked about the pool tables. At that point they gave us the balls for the pool tables instantly and we didn't need to wait. So what was the point of us putting our name down in the first place. We wasted over an hour here. As I'm writing this review, the party that rejoined the waitlist and got put ahead of us is bowling and we're waiting here, almost 40 minutes after we went to the front desk waiting to get called. I'm disappointed, angry, and feel invaluable as a customer. If the employees had been doing their job, instead of being on their phone this might not have bothered me as much. Big Al's has some real reflecting to do. What a waste of time and money. Will I ever come again? No. The guy in the dodger jersey is the second guy that helped us. I wish I had gotten a picture of the first girl. She had blonde hair. She was the one that was on her phone and not doing her job. The guy in the second picture, I assume is the manager. He was on his phone with the blonde girl not doing their jobs. Update: Two hours later and they finally tell me my lane is ready. What a waste of precious time.

My husband and I went for the first time today. We went to watch the game set at the bar the guy at the bar took a little long to wait on us, finally ask for our id's. My husband had to ask for water a couple times . I notice when another family came in he came right over to them and I also notice when I was leaving didn't ask for the guy's id who had just set next to us. IDK what that was about or maybe I do. My husband ordered wings the wings were cold. I ordered the fish and chips the fish and chips were really good. Hopefully if we decide to visit again we won't sit at the bar

The food came quick and tasted amazing. And I love bowling and arcades so this place was like heaven for me.I come here a lot and every time the staff are so nice.and I like all the look of arcade machines in bright colorful lights.

We arrived at about 1pm on a Sunday. There was no wait for a VIP lounge lane. The service to order drinks and food during our playtime was very slow. The projector on lane 20 was not working. Once our time was up we took the kids to enjoy some playtime at the arcade. They enjoyed their time here. It's fun for the kids. Overall, it's a bit expensive. $70 an hour per lane plus $7 shoe rental.

We went to watch football on sunday, hoping to watch the two california teams Rams vs the 49ers on the main screen witch has the sound on, instead they had the Las Vegas Raider game! The Rams / 49ers game ended up being the best game of the day! I don't understand how an out of state team is showen over two california teams???

Went here last night with my girlfriends. I arrived a little bit later as they were already there, 5:30ish. They had already ordered as it was Happy Hour. I wanted to place an order as well but no one had come to our table. Our server don't come til 30 minutes later and I placed my order. I remembered the timing because HH was almost order. More of our girlfriends arrived, so we asked to move to a bigger table. When we changed tables, my order already arrived and my friend who placed her order right before my arrival didn't get her food yet. My other friends who just arrived placed their order and it came out right away, yet the one who ordered at 5:30 didn't get her order yet. We asked one of the servers who brought our drinks if they can check on the order and he said I'm not your server and left. At that point we were fed up and asked for the manager. He eventually comped the food, but her food didn't come out til an hour and a half after she ordered it. They have HORRIBLE SERVICE and CUSTOMER SERVICE! As far as the food, 3 of us ordered the fish and chips. I asked them what they thought of it and we all agreed, the fish taste like those frozen fish sticks you buy from the grocery store. I asked my friend (the one who waited an hour and a half) how her food was and she said it was ehhhh. The artichoke dip was the only thing that was good.

Big Als has gone downhill in terms of the arcade and its prizes. First they nerfed a reliable game that can be won indefinitely to 100 tickets so you could never profit. They only left a few games at their normal 500 ticket jackpot but I could only win 10-15 jackpots if the score was low enough and it takes weeks for enough losing customers to reset it. But then they started raising ticket prices on big prizes. A $200 item that was 25k tickets became 40k tickets. Then the grand finale is they switch the arcade credit from Dollar to Big Coin to hide a 50% price increase. Everyone card got a 4.5 conversion but the games were 6.66 conversion. I complained to corporate about this unfair conversion and all they did was ban me. I am trespassed from all Big Al's because I spoke out hoping they would give me extra credits explaining how Big Coin is unfair because we end up with less games. Dave and Busters I complained to guest service and they given me free arcade credits or gift cards, Big Al's they just ban you and give you nothing. But because of all the changes Big Al's made it was not worth it anymore to grind at Big Al's when I can go to Dave and Busters and guarantee win a PS5 in 2-3 business days of full day grinding for tickets. I hardly win anything they change all these settings and corporate higher ups want to ban me when they don't want to bring in more customers and keep their $100k+ salary. Store level employees are nice but the people on the corporate level don't care about the customer. At least when I got banned, I got refunded $90 for my credits by Visa gift card. And got to cash out 6000 tickets. But at the same time I had to call and request for it explaining I was banned and still had credits / tickets, they didn't offer it to me right away. At least I didn't have to take a loss on Big Coin and got a decent refund.

Today we had lunch at Big Al's and Aryon was our waitress in the sports bar area. It was her second day on the job and she did an amazing job with customer service and checking in with us. Food was great today as well. Today we recommend this location! Noon on 8/31/2024

Took the grandsons here as an end of summer activity. We enjoyed bowling and the pizza platter was enough for all four of us! We decided to come back every year right before school starts!

Great time for the whole family. Be sure to order the nachos. Hours of fun and helpful service staff. Upbeat aesthetic and community atmosphere (ran into a friend too)

A couple friends and I came here before the Ontario Reign game and had a great time. It was a busy Saturday due to their being a ufc fight as well but we still found a spot at the bar and still received great service