Brad H.
Yelp
A little family outing on a Saturday night, lets go play some fun games and we can eat there too, easy. I was wrong on so many levels to think this as we headed to Big Al's. Normally I wouldn't even dream about talking about the quality of food at a place like this, but once the menu was looked at, I realized this isn't priced like snack bar food, this is priced higher than a lot of decent restaurants. Now there is an expectation! This review is not about our server, she took our order and everything came out with nothing missing, she had a great smile and attitude. This review is about the garbage they served us, the inability of a cowardly manager, CRAIG, to handle a situation, and the fact that I will tell everyone I know, and don't know, to never come here. You had your chance, CRAIG. We ordered the Philly Cheesesteak Sandwich, Prime Time Steak Bites, and a Vegetarian Pizza. What we got was some bread with meat on it and American cheese slices laying on top, yup, not even melted, just laying there. In a little skillet we also received a soup with rubber balls, well, mushrooms actually that had soaked in whatever way too long and for safety reasons could not be eaten, and then 6 total "bites" of meat in which 4 were just cuts of fat. I am not kidding, they actually cut the fat into "bites", they genuinely put effort and energy into making these look like the steak bites. We also received some raw dough with veggies on top of it, I guess we are supposed to cook it ourselves, but we couldn't find the pizza oven, just like the people working in the kitchen. Now we are polite group, we quietly told the server all three plates are bad, she said she would get a manager to come over. This is where we should have met Craig, nope. Craig decided we were not good enough to speak to about our experience, and he sent a message back with our server for us, "I gave you a discount and have a Brookie desert on us". Let me get this straight, you are 3 for 3 fails on the menu already, and your saving grace is to give us something else from the kitchen as a way to make up for everything, from where ever you were hiding? You want to be a manager Craig, then put some effort into the what is being served to your guests, at flipping insane prices I should mention. If something goes wrong, in the hospitality world, you try to make it right, make us want to come back and try again. You served garbage and you made us pay for it. A steak blob sandwich, some bites plus a small wet dough veggie carrier, a Dr.Pepper and a Coors Light , along with our generous Craig discount, you know for not being able to eat any of the food, came to a total of $51.00. And we tipped our server, because she tried unlike Craig. Also, Craig, 3 of your 4 men's urinals are out of order in the restroom, but you probably know this if this was your hiding place. Oh, and we walked thru the Arcade but we did not play anything. Saddest arcade I have ever seen. 1 out of 10, I do not recommend, thanks Craig.