Belle Z.
Yelp
Check your charges. I noticed that I'd been far over charged. When I called, the manager, Rick, told me he'd just heard the same thing from another customer and suggested I input my PIN on the tip screen to account for the extra charge. My PIN, when used as a sum added to the amount I was meant to have been charged, did not add up, debunking this. Furthermore, I remembered the tip screen and had put zero because I'd added cash to the tip jar. Rick informed me I had to come in for a partial refund. So I motored the twenty minutes over, and he doubled down when I arrived, now stating that I'd absentmindedly typed in the total amount on the tip screen. Perhaps if I didn't remember quite so clearly, I could give the benefit of the doubt that I'd been wrong here, but, alas. He said he always sees this, but when I mentioned a new card reader because this seems like a thorn in his side, he replied, "Not really, it happens maybe once in 500 customers." Oh really, Rick? Sounds like at least 2 in 500, considering he just told me it had happened to another lady the same day. These statements are incongruent. Which is it? It happens all the time or not often at all? He enacted a demonstration of how it happened by showing how the tip screen reads, but it only reinforced my memory of putting a zero there. He made sure to mention that they cannot change the charges after customers leave, but all I have is his word on that, and since he'd already contradicted himself, I can't really go based on that. This very well could have been an honest mistake, but the customer service was off-putting. He did refund the overcharge, but the attitude was as dry and offensive as the mini muffins. On top of it all, the bagels were tiny and stale, so no love was lost. I will not be back.