J. D.
Yelp
We've been fans of BBL for years, but our last visit has encouraged us to find a new go-to place. We walked in at 6 pm on a Monday to see plenty of open tables, but were told there would be a wait. Okay, no idea why there would be a wait, but we are hungry and I'm craving buffalo meatloaf, so we sit at the bar on the right side since there was no room on the left (next to where the waitstaff gets the drinks. I had waved at the bartender to let her know we were sitting on the right side of the bar.
She walks past us to grab things, and goes back to the other side a couple times. After about ten minutes she comes to take our drink order, it takes another ten minutes to bring the drinks to us. Meanwhile, the folks sitting on the left side of the bar, her comfort zone apparently, cash out and leave. The other two people, who came in after us, are sitting there are eating. I flag her down again to come take our food order and she says, "oh yeah, be right there." She continues to putz around doing god knows what else. After sitting there for 40 minutes, she hasn't come back to take our order, my husband is mad and we're still starving, so we left.
I know businesses will say they are shorthanded or whatever to cover up poor service, but this was not from understaffing. It's a shame, we've always enjoyed the cozy atmosphere in the restaurant, but we can deal with carry out if I ever have a buffalo meatloaf craving.