Customer Service
Google
I recently visited this local food truck in Salem after being curious about their offerings since 2017. I was excited to finally try their food again, as I had fond memories of the taste from a previous visit.
This time, my husband and I ordered a couple of salads, Thai iced teas, and cups of soup, which totaled $90 for the two of us. Honestly, this price point felt unusually high for a food truck experience, especially compared to dining in a higher-end restaurant, where you’d usually expect more amenities, ambiance, and service.
As for the food itself, the flavors were decent, with good seasoning and a nice balance of veggies and proteins. However, the ingredients didn’t feel particularly premium or organic; the texture was quite tough, and some bites were chewy enough that it felt tiring to eat.
Service-wise, I noticed it’s run by a husband and wife team. The husband, who takes orders, was very friendly and welcoming, but I found the overall experience a bit lacking in customer interaction, especially from the wife, who was focused on her tablet and didn’t greet customers. Even a small gesture of hospitality would have made the experience more enjoyable, given the high prices.
Overall, while I appreciated the taste and effort, I felt the prices were higher than what I expected from a food truck and the overall experience didn’t quite match the cost. I hope this feedback helps others set their expectations.
UPDATES 7/27/2025
Reply to Owner:
Thank you for taking the time to respond, though I was genuinely surprised by the tone and content of your message. I’d like to clarify a few things in a respectful and factual manner:
Parking Situation
The area where I parked is a shared public space, surrounded by several businesses. I did not obstruct your service window, nor did I violate any regulations. Suggesting that my parking spot reflected disrespect is unfounded.
Customer Behavior & Phone Use
I was on my phone while waiting. Yes, but that does not equate to rudeness. We were not in a sit-down restaurant expecting prolonged conversation. I placed my order, paid, and waited respectfully. It’s quite common for customers to use their phones while waiting for food, especially in a food truck setting where interaction is typically minimal and transactional.
Food Quality & Pricing
My review specifically acknowledged that the flavors were decent, and I appreciated the freshness of ingredients. My concern was with the overall price-to-experience ratio. Spending $90 at a food truck. That’s not a complaint, but a fair customer observation. It’s valid for any diner to assess whether the quality and service align with the pricing.
Furthermore, while I understand the pride you take in your equipment and ingredients, citing a high-end charcoal oven or local sourcing doesn't necessarily justify premium pricing on its own; especially when many other establishments using similar tools offer comparable food at more accessible price points. A customer is evaluating the total experience, not just what’s behind the scenes.
Personal Commentary & Privacy
What I found most inappropriate was your reference to the vehicle I drove and assumptions about my lifestyle. Mentioning such personal details in a public response feels like an overstep and has no relevance to the quality of food or service. A customer’s car or appearance should never become part of the dialogue. I respectfully ask you to consider the importance of protecting customer privacy in your communications.
Tone & Professionalism
Rather than addressing my feedback constructively, your message was defensive and emotionally charged. Dismissing criticism by painting customers as “unreasonable” may offer short-term catharsis, but it deflects from an opportunity to reflect and grow. Businesses that endure tend to embrace feedback, even when uncomfortable; as a chance to improve.
I wish you success and hope future responses are more measured and professional.
