Big Boy Restaurant Group LLC

Big Boy Kalkaska Went in there yesterday to eat. We were seated and told our server would be right there. 4 tables of people and 3 waitresses. Waitresses were all standing around in the food area talking. One waitress came out, took an order, and went back to other waitresses. We still have not even been asked about drinks. Sat there 20 minutes..nothing. Another table of people came in. They were seated. Another 10 minutes go by and waitress came out and started taking their order. We walked out. We won't be back and we came there at least once a week. They also lied to me a couple weeks ago about my order(how it was made) and then wouldn't refund a meal I didn't even eat. Won't be back.

SOO SAD we going on outing we are from a rehab there was 11 of us not only did some people get food for before drinks the waitress put the orders in per table we told her we were all together so everyone was done eating when we got our food she never check back refilled our drinks nothing and we tip very good soo she made 55 also my eggs where not done they would not remake them when I ask for a manger she said we dont have one and they will not do anything any how this place does have good food but the cook was way to busy i wanted to rate 0 but u cant

Please call me to discuss a concerning experience at the Cleveland 130th and Brookpark location. I have left information on your Website and multiple messages with no return phone calls or email.

I placed an order on January, 08, I have not received an update except for USPS saying that they are waiting on the shipper to provide the order. I payed the $9.95 for UPS 2 day shipping and yet to receive any updates. It is now the 19th and nothing, I have called all the prompted phone numbers and all I get is a recording, no return phone calls back, watch how you order! I have been charged for the order also.

Waiting for carry out saw two different waitresses hang up on a ringing phone . ....not even saying hello. They did not want to be bothered. Don't know there name, but one was very skinny girl with bun and tattooes and was working on March 23 at 5:28 2023. She never smiles. Have had a problem with staff being very rude in the past and the cooks not even putting ham on a slim jim. Cook however was very good today . Keep getting new people . This Big Boy needs a new staff. I don't know this review said Southfield ....THIS ONE WAS SIX MILE LIVONIA

Forcing customers to buy fries is going to hurt these places. Need to offer sandwich alone like it used to be. Our family of four went to the Heartland location. $70 for the family. That is far too much for what is being offered. Would have been more but my wife and I shared. Small wonder the places are mostly empty. Very sad for me as I was a manager for them once. Need to fix this. I hate to see any more close.

Absolutely DISGUSTING! FILTHY! STINKY! Bathroom had not been cleaned in MONTHS! I promise you if they can't keep their Bathroom clean, they certainly can't keep food prep area clean! I have been in outhouses that smelled better! HOT AS HELL!! Laziest Waitress , she sat in the window to take our order! Employees argued in front of customers! Could not eat the food! Management honestly could have cared less!

Wow talk about bad corporate decisions, Big Boy Corporation promoted a “Free Voucher “ for Veterans on Veterans Day. It was advertised on the American Legion National Website, then each American Legion sent out the notification to its members. However, upon entering the Livonia Big Boy stated they knew nothing of the advertisement and stated they would offer only 20% off. They stated they are a Corporate Store and Corporate didn’t inform them so they wouldn’t acknowledge the promotion! Great example of bait and switch ( bring the customers in and then change the promotion!) Nice way of Thanking the brave Veteran’s that served our country! Big Boy you let the Veteran’s Down, Shame on you! 😞😞🇺🇸 My husband served during Vietnam and my son is serving now. Big Boy is the only corporation on the American Legion Promotional Page that didn’t fulfill its promises! Shame , shame, shame! Phyliss Baker 7521 Hillsboro Drive Canton, MI. 48187