Charles Magnuson
Google
When you walk into this restaurant and tell the woman behind the counter that you would like to place a to-go order and need the food to fit into your backpack while pointing to the backpack on your back, she will completely ignore you and your food will be packaged in a to-go container that's way too big. When you then remind the woman of what you asked for when placing your order, she'll rudely tell you that she cannot help you and instructs you to move your food into a new to-go container yourself. She'll then hand you a smaller to-go container and walk away. You then have to use your dirty hands to pick up and move an unassembled cheeseburger, getting grease and cheese all over your hands. There are no napkins in sight, and the woman is gone, so you're stuck there with dirty hands dripping with grease looking like an absolute fool.
This experience has not just happened once, it's happened twice. After the second time, I sent a detailed complaint to this business' email address. Did I get an apology? No. Did I even get a reply? Nope.
Big Brothers Burgers makes decent food, but the people working in the restaurant are wholly incompetent. They are rude and lack the ability to think with any degree of intelligence. It is not difficult to put a simple classic cheeseburger in the smaller of the two to-go containers that the restaurant stocks. The fact that Big Brothers Burgers not only refuses this request, but then forces me to transfer my food myself to a new to-go container is completely unacceptable.
I will never be visiting this business again for as long as it exists.