Stefanie Y.
Yelp
The Concourse is the busiest I've seen it in the last few years, and a spate of new businesses, including Big Chicken, have really expanded the options for lunch. After some of my coworkers came back with pretty delicious-looking chicken sandwiches (and very funny photos with a huge cardboard cutout of Shaq), I finally made my way down and opted for the popcorn chicken (Shaq's favorite!) and a shake. With tax and tip, I ended up paying $16.78. I also ended up waiting for 40 minutes for my two items, which left me feeling...not thrilled.
That being said, I thought that the Big Chicken team was very well-trained and moved efficiently - they simply were overwhelmed by opening week hype and a ton of online orders. I was impressed that no orders were lost in the 40 minutes I spent down there, and there seemed to be a method to the madness: people generally received their food in the sequence that they had ordered, unless they ordered a grilled item (those seemed to take a lot longer). The staff made clear to me that the popcorn chicken was done with dark meat, which I personally enjoyed. The chicken came with only one sauce option: the Shaq sauce. I liked the sauce, but wouldn't mind seeing some more options for other sauces. Overall, the flavors were good, with a pleasant amount of spice, and the shake was super decadent - exactly what I wanted.
I probably won't come to Big Chicken all the time - I don't have 40 minutes to wait for lunch every day, and just about everything, even the salads, has a deep-fried component! But on (particularly stressful) occasions, it is nice to have the option to order a well-executed ice cream shake and some very crispy, tasty chicken items.