Josh R.
Yelp
Big Daddy's had been my standby in the pizza desert that is Brighton. The food is somewhere between fine and solid, with a few genuinely inspired things - Mac and cheese pizza? Cheesy stuffed cheesy bread with bacon and jalapenos? Yes please and thank you. The prices aren't necessarily cheap, but they're not outlandishly expensive. In theory, it's the kind of neighborhood joint that every neighborhood should have.
So, why one star? The service has gone from passable to spotty to just godawful. I started noticing little things, like getting the wrong sauces with my buffalo tenders - if I ask for blue cheese, I should get blue cheese, which is the standard for buffalo anything, right? Then there was the time where they sent me a pizza that hadn't been sliced, at all. I am a well prepared fellow and never move into an apartment without my own trusty pizza cutter, so crisis was averted. But when you order pizza, you kind of expect it to come in slices.
The nail in the coffin was tonight, when my delivery order took an hour and 52 minutes to arrive. I called at the 1:25 mark to ask what was up, and got a mumbled explanation - literally mumbled, the dude sounded like he had 17 pieces of Bubblicious in his mouth - about the order being done but they were waiting for a driver to come back and he's sorry but they only have 4 drivers and mumble mumble. He might have mumbled something about throwing in a discount off my next order, but at this point all I was hearing was excuses and I didn't really care, nor could I make it out clearly through the mumbling.
When my order finally arrived, almost 2 hours after I'd placed it, I said to the driver, "wow, that took almost two hours." She said, "yeah, we're really busy." No apology. No thanks for the tip that I'd included in the online order, and thus was obligated to pay, despite the godawful service.
So, Big Daddy's, it's been real, but I'm done with ya. Your food is fine. But fine doesn't cut it in the competitive world of pizza delivery when your service can't step up and handle a busy night. It's gonna be Flaming Pit in Watertown from now on- comparable quality, and the few times I've ordered from them, the food has arrived promptly.