Big Green Egg

We are super excited to try the egg. Customer service was great answering our questions and helping us figure everything out. We did have some issues with items missing (merch and kitchen items, not the egg itself) in shipment and had to call a bunch of times to get it, but everything worked out. Quality so far looks great and we love the gadgets that they offer ti make the experience even better. Just wish the Egg genius temperature control was battery operated and not have to be plugged in.

One year later, and I’m finally the Grill Master on my Big Green Egg. Coming from a Weber and other grills, I had those setups down to a science. But the Big Green Egg? Man, that’s a different beast altogether. I had to grow through some serious trial and error to figure out the ins and outs of this big XL ceramic oven. It’s not like my previous grills—it’s patient, methodical, and built to slow-smoke meat to near perfection every time. Several years ago, I went to a buddy’s house for a Super Bowl party. That meat he cooked? Absolutely delicious—and he didn’t use any seasoning. I knew right then and there that the Big Green Egg was a different kind of cooking machine. Whatever I had at home suddenly felt… inferior. Not only was I sacrificing flavor, but I was also exposing my food—and my family—to unnecessary chemicals from cheaper grill setups. My daddy always told me, “Cheap costs high.” He was right. That stuck with me. I ended up stepping away from barbecuing for a few years—until I finally invested in my own Big Green Egg. And let me tell you, I’m glad I did. The flavor this thing brings out is on another level—especially with a sprinkle of my go-to Creole seasoning, Tony Chachere’s. The results? Absolutely amazing. If you’re thinking about getting one, do yourself a favor: • Have a professional install it—that XL is no joke and you don’t want to crack it. • Invest in a solid cover to protect your investment from the elements. • And most importantly, make memories—whether it’s with friends, family, or just you and your dog. Woof! My dog knows what time it is when I fire up the Egg. He loves it just as much as I do.

I called the store inquiring about an item on the Big Green Egg website. Betty Fussell assisted me throughout the ordering and shipping process. The customer service was exceptional! She sent me two follow up emails after ordering with shipping updates and checking to make sure I received the item. It arrived safely and in pristine condition. I highly recommend this store and plan to visit next time I make it through Atlanta.

Came here for a Smoke on the Patio event. This was my first time visiting the store and I was happy to find out that they hold events often. It was nice to receive a cooking lesson and mingle with other grillers. I'll definitely be investing in an egg soon.

What a wonderful place to celebrate all things EGG! They have a small but informative museum, extensive retail store, and a full culinary center. After all, tasting is believing!

The Big Green Egg Culinary Center was the host to several manufacturers on August 24th - The 2023 edition of Flavors of Georgia Seasoned by Big Green Egg. Manufacturers of sauces, products, and merchandise participated. The Big Green Egg was a great host.

I just had the BEST experience here! I brought a challenge to the team with my 25 year old Egg (passed through a generation), and they were able to replace some key parts and give it a new lease on life. It's not only perfectly functional again, its BEAUTIFUL. And, it took only two days from my initial contact. Jeff West and Duane went above and beyond and made me a very happy customer.

I have the luxury of being able to walk into the main retail center (corporate). BGE isn't an expensive grill. It's the extraordinary people, a staggering warranty and a "vintage/authentic" way of cooking. No sales people, just people you can ask a "how to" and will help you buy what you want. Entry cost is high, but you then own something that isn't just disposable. Grill or membership/culture. Built to be around and respected enough to be repaired. Thank you for all of your help.

What is the deal with the Big Green Egg? A Big Green Egg provides precise temperature control. The Big Green Egg is a charcoal grill and oven that can be used for smoking, baking, and roasting. It can cook a variety of foods, including burgers, chicken, sausages, pizzas, stews, and desserts...pretty much anything you want to throw into it! Thx to Paige C. for always bbqing. Believe it or not I had never heard of the green egg and thought it was just the name he gave his BBQ. Not only is this a one-stop place for all of your Big Green Egg needs, this place also offers class. That's right, in the back of the store is a culinary center where you can learn how to use your big green egg. There's also a section that is filled with the history of the egg. Must stop for all the eggheads!

I started getting Facebook ads for the classes that are held at this location, which is a retail store, company HQ, culinary center with cooking classes, and a museum. "Smoke on the Porch" seems to happen every Saturday and appears to be free, so we "reserved" two tickets and headed over. No one asked to see the tickets when we arrived. We were pleasantly surprised that there were food samples available (and they were good quality) but nothing really going on, on the cooking demonstration front. We've had a Big Green Egg since the fall and use it often for grilling but it's always good to see what else it can do and learn other techniques. We were able to ask some questions about using the rotisserie accessory and also purchase a couple of cookbooks for new ideas of things we can do. Some of the employees were very pushy about making sales, perhaps a little over hospitable which is not our preferred style. I could see this being a great experience if you are looking for something a little more hands on. The classes are quite expensive but apparently include a lot of food as well, so I guess that could make it worthwhile. The company has done an excellent job of branding itself and creating a very loyal following. We are not die hards but good to know if we ever have an issue with the grill that we can come here for support, advice, etc. Lots of free parking right out front.

My first time here. I came for a Smoke on The Patio event. It was nice to receive a cooking lesson and also chat with a fellow people that like to grill. I'll definitely be investing in an egg soon.

So we have 3 grills , one being a large green egg with full wooden kitchen and like a marble tile top on right side. We have enjoyed it for several years at a price of over $1800.00. Recently we bought a new Green Egg "cover" large from Mad Hatter in Alpharetta Ga . ($106.00). It was suppose to be for the large table top . Green Egg is know for the quality of all they sell . So we thought the same with the grill covers. Drove home over 20 miles away turned out it would not fit even though the photos showed a similar wooden table and said large on box.. and the thing that really got us was it was absolute garbage. The grill cover was cheap, strings hanging out all over, flimsy and light weight.. wow Green Egg shame on you. Hook up with a better company to make your covers maybe even the "Expert Grill" cover company. Way better, heavier and stand up for years as on our other 2 grills! I cannot understand why you would sell such garbage of a cover and other ones of better quality are half the price! All we can say is WOW ! Hope your CEO stands by his warranty on his Green Eggs!

Always an adventure when BGE has events at HQ. Today was BBQ Day in Georgia so they fired up the grills and offered up some tasty snacks that made for a great lunch.

Jake Bogle is amazing he helped with setting up my Big Green Egg and replacing an item. His knowledge and professionalism was amazing and he is why I keep buying big green egg. Thank you Jake!

The Big Green Egg is not a place to eat unless you attend one of their classes. The know how to teach and they will make sure you will eat. They have several classes for various levels of expertise or lack there of. You may come in not knowing a lot, but if you pay attention you can learn some things. I do not have a big green egg yet, but I am certainly putting it on my wish list for this year and every year until I get one. There is a shop where you can pick up utensils, seasonings and of course the Big Green Eggs themselves. Make sure if you have one to take at least one of their classes.

purchased a xxl big green egg my third or fourth back brackets broke and have tried to PURCHASE a new part the customer service (Duane) at Big Green Egg tells me the part was installed incorrectly and they say they wont sell me a part because i dont have the receipt probably over a year ago (now who keeps receipts of stuff like this over a year??) lousy customer service and frankly attitude i keep asking to Pay For The Part - not warranty but ol Duane just wont even sell me a part DONT BUY THIS PRODUCT ITS GREAT BUT THIER CUSTOMER SERVICE IS TERRIBLE

The HQ store is a great showcase of grills, accessories, fuels and much more. The staff is helpful with the complete line of tools and gadgets. They offer cooking classes and explain every aspect of their products. Venture into their historical showcase/mini museum to gain an understanding the company and the product.

Well, don't get this as a gift for someone or their warranty is void without a reciept. I got one as a gift and have had numerous things break. Nothing is covered and everything is expensive. I could have purchased another more humble grill at this point. If you do get it for someone as a gift, make sure to give them the receipt or it is void. Also, do not lose the reciept, or once again lifetime warrant is void. One last thing, do not buy it from an unauthorized dealer or guess what? Warranty void. Super expensive for such an exclusionary warranty.

I love love my Big Green Egg. I have many of the accessories and have learned to cook multiple course meals. The staff is amazing and extremely helpful. I would recommend the egg to anyone who enjoys the outdoors

I enjoy cooking with the egg, but I have had a few issues that the dealer is unable to answer. Despite several emails and phone messages, no one from the green egg company has responded to my requests. It's very frustrating that a company does not provide customer support to a relatively expensive product. This ongoing issue of non- responsiveness will eventually catch up with them, as sales will predictably decline. Too bad, it's a decent product but management seems to not care.

I have two big green eggs and have had a couple warranty issues, and my original dealer is out of business. No problem for them, very nice and professional people that took care of me Quick. I had emailed a picture and called them and they promptly replied and knew me when I got there. I've also done a few things at the Culinary Center and one of them was very good with a renowned Italian chef teaching how to cook duck, trout and a few other things...

Even though the Big Green Egg is not, strictly speaking, a dining establishment, it is a world class place to eat if you are willing to work! The Boot Camp course I took was a crash course in using the Big Green Egg grills, cooking, ingredients. All instructors are specialty professionals for each item. Thirty students taught by 10 processional chefs make eight dishes during an 8 hour class. Grilling and smoking ribs, hams, salmon. We made pizzas, deserts, breakfast biscuits. It is a multicourse, 8 hours of cooking, then sampling items made by the class. We broke into three 10 person teams to grill, make jambalaya, pies, and pizzas. I learned not only how to cook, but how to control grilling heat including multi-hour smoking and steaks. I also learned how to use wood and salt planks. The recipes are included. There is plenty of opportunity to shop for the Green Egg and the multitude of accessories. I got this as a Christmas Present and am now an acolyte in the Big Green Egg Cult! I highly recommend this as a crash course in cooking, a fun day of great dining as well! This is absolutely a world class experience! Book in advance, as the multitude of courses are popular, as listed on the Big Green Egg website. Though most participants are local to Atlanta, many others came from all over the US. They also pitched local farm products, all by the owners who are passionate themselves.

I own a Big Green Egg XL and enjoy the grill. However, recently the ring that holds the bottom of the grill up broke (a bolt sheared) causing the bottom of the egg to fall to the ground and break. I sent a letter to Big Green Egg headquarters and spoke with their customer service. I received no response to my letter and customer service told me that it was my fault and that it wouldn't be covered under warranty. I find it troubling that this company claims no ownership in a defective part causing my grill to break.

DO NOT CHOSE BIG GREEN EGG! We ordered 13 grill packages back in April 2020 from their online store for a customer contest and we still don't have everything delivered in SEPTEMBER!!! I've called and emailed customer service over 200 times now, have left so many voicemails and have not received ONE SINGLE response from anyone at this company! I do not want to go out of my way to bad mouth Big Green Egg, but I don't understand how you stay in business if you don't take care of your customers! All I want is my order to to be fulfilled or some kind of communication, this shouldn't be asking much when I've spent $15,000 with you!

Such a great store! Loved it! One person who works there, the manager, I think his name is J or something? was VERY helpful. The actual store was kind of hard to find though because it looks like a corporate building from the highway. It might be helpful if they had a sign or something saying it was the retail store. Overall great product and great store! Fun to walk around, and the lay out of all the accessories and stuff is really cool.

I'm a Big Green Egg fanatic. During an Easter trip to Atlanta, we thought this would be a great place to spend some time. Some is the word. There is nothing here. Small retail store with employees that make you feel like you're breaking up their time to play video games on their phone. It is actually a beautiful space with a cooking demonstration area. There was suppose to be a cooking class with a radio show, but nada. So if you need some gear that you don't want to order online stop by. Not worth the trip though otherwise.

The grill is really a nice grill. The customer support is awful. I've had the BGR for over 14 years and contacted them several times via there only support means: email. Iv'e never ever received a response back. And yes, I've checked my spam mail. I have a completely indisputable legitimate gripe with one of therir products; a grill cover with the logo printed upside down! and backwards !!!! Notice... no phone support is offered on there website? There is a reason for that.

Great store to visit if you are into Kamado style grills. Fantastic products, best selection (after all its the HQ) and great and knowledgeable service. They helped me fix a problem in the most generous way. Great customer support also via web/phone!

Hands down the best service and attention one can experience. From Jay the manager to Lucio and the rest of the crew, truly great people supporting a wonderful company. Been egging for years and converting as many gas folks as possible!