Christopher W.
Yelp
Disclaimer: I went during Dragon Con. I've been many times before, always during Dragon Con weekends. Maybe the food and service are better at other times.
I went twice during Labor Day weekend 2024, both times for dinner. Big Kahuna used to have amazing boneless chicken wings. I ordered them, they took my order, then the manager came around saying he doesn't know what I'm talking about. Then he leaves before I could order something different. 20 minutes later, they run the food out to us with boneless chicken wings. Weird, but okay. They weren't as good as I remembered and the price was shocking. I had boneless wings and an unsweet tea. Total bill was close to $40 and the entree was only ~$20. They must have been adding +25% gratuity (and it was only a party of three).
The next night I was with a big group and we went back. I won't chronicle the whole thing out, but the waiter (nice guy) had no idea what he was doing, they said they didn't have several items that we ordered (then brought them out anyway), and most of the orders were jacked up. One girl said no hot sauce and her tacos came slathered in hot sauce, for example. Also, the bill was insane.
So, in short, the food is not as good as it used to be, they don't understand their own menu, there is a general air of confusion, and the prices are eye-rolling.
Big Kahuna is definitely a hard pass - at least during Dragon Con. I would give them 1 star, but I have nostalgia for how good they used to be. Maybe they can return to that some day.