Greg B.
Yelp
I am not a fan of leaving low reviews, especially when it is my first visit, but I don't think this one can be avoided.
First the good, very nice front end staff, very accurate wait times, and prompt seating after the wait. Unfortunately, from there is where it went down hill.
We were warned that they were very busy and that it might be about 5 minutes until our server would be at our table, that was closer to 10 minutes, without even a quick stop by that to tell us he was busy or he would be back soon.
The server comes by and goes right to "I'm sure you are ready to order food" no mention of drinks or anything, so we ask for some waters, and he says, Oh i will bring 7 waters for everyone, normal.
Then we asked for a few sodas, he warned us that they only had extra large Styrofoam cups and they currently didnt have any lids. No biggie in the moment.
We order our food, ask for the wings and breadsticks to come out first, since we knew we would have a longer wait for our 42" pizza. he said no problem took our order and went on his way.
Drinks came fast, but my beer took about another 10 minutes to come to the table. I had asked for pickle juice with the beer as well. Initially he said, this bar is out, ill go check our other bar for you.
He passed by many times with no mention, until I had to ask him again, he said he forgot but he would go check. He comes back, said they were out, I asked if they put pickles on the pizza maybe i can get it from there, he said he would check and if not he would bring me a ramakin of pickles. That never happened, in fact he never even mentioned it again.
Breadsticks come out, AMAZING, best thing we had eaten the whole night. Then as we are waiting for the pizza, no wings. He comes back and says, your pizza is finishing up, and the wings will be out after that.
We asked for the wings, FIRST, but I guess he forgot about that as well.
Then comes the massive pizza, certainly a spectacle for sure. The spectacle is where the fun stopped, sadly.
Pizza gets dropped off, we ask for "buckets of ranch" he said he will get us some, he comes back a bit later with the Wings, no ranch, we ask again, and then finally a 3rd time before we get it brought out to us.
Keep in mind, they are busy, I get that, but standard waiter stuff should be the normal. No refills of drinks, no checking on things other than the intial how are things when he brought the wings out.
Pretty bad... As for the Pizza, the toppings tasted good, but the pizza was doughy, under cooked in the crust and unfortunately for a pizza of that size, you are handcuffed, you cant ask them to cook it more as it is a novelty item and you might as well just leave at that point because you'd be waiting a long time.
We dealt with that, enjoyed the experience the best we could and asked for boxes and our bill.
Now they do warn you that paying for your food with Credit card, does add a 3% surcharge, and they need to see ID. Why they walk off with your ID is odd, but its neither here nor there.
What IS an issue is that they don't tell you before hand that you are being charged $1 for a water. It just appears on the bill. We had it removed but there was a bit of a standoff over it.
I should have known when they were out of cups, lids and dont bring you any utensils that you are going to be in for a ride.
Also the big sign on the front of the building that says "We are hiring, apply inside to help us stay open" should have provided more concern.
They are clearly cost cutting, and it shows tremendously.
Lets not forget to mention their restroom situation, walking to the area for the restrooms, smells horrendously of Urine, and inside the men's restroom, they might as well not even have urinals. There was as much water/urine on the floor as there was in the toilets. Very disgusting, and quite unsanitary.
I know this place is very popular due to their massive pizza, and they have been around a long time, but I don't think I will ever recommend anyone try it and I Certainly wont be back for another visit.
I think the only reason I am even giving 2 stars instead of 1, is the giant beer mug for only $10 and the bomb ass Garlic Bread Sticks...
Otherwise, I would probably give a 1 or even a .5 star if Yelp allowed it.