Bill Gray's Irondequoit

Not the same Bill Gray's I remember. It's been a long time since I've lived in the Roc. So, when I came home and wanted a piece of haddock someone suggested Bill Gray's. I have great memories from 20+ years ago of it being a solid option from both fish and burgers. Well, that doesn't appear to be the case anymore. The fish was soggy and almost flavorless and the burger was fried to a hockey puck like status. Needless to say I was very disappointed. I guess it's true that nothing stays the same.

July 4th 2025; 1730pm. Latest review. We ordered a fish fry with Fries and Baked brand as sides. Plus two burgers and another order of fries. The order was perfect. Thank you. Prior to going into the restaurant, 👁 was not in the most positive state of mind. However as 👁 turned away from the counter and the restaurant representative that took took care of me , he said something to me that 👁 did not understand. 👁 asked him, “What did U just say” he looked me in my eyes, and kindly stated, “I said ‘You have a great rest of your day sir’”. This instantly changed my mood to positive. Well done young man. 👁 did not get his name but he was a young medium to dark brown African American slim male. He made represented Bill Grey s well.

Really great service and excellent burgers! They aren’t cheap so you shouldn’t eat here unless you use coupons which are available for free from their website. In my opinion this is one of the best if not the best garbage plate options in Rochester. Good hot sauce and comes with two burgers.

The Bill Grays version of the classic Rochester Garbage Plate is a classic and so good even with basic Mac and Cheese. Sweet Potato Fries and meat sauce are so good too. Filling and comfort food overfilled me.

The Only Thing Getting Served Here Is Disinfectant so we walk into Bill Gray’s in Irondequoit, thinking, hey, let’s grab some ice cream—it’s simple, right? apparently not. we stood there, right in front of the guy behind the counter, for ten full minutes while he sprayed cleaning chemicals like he was prepping for a biohazard inspection. not once did he look up or acknowledge us. maybe we missed the sign that said “now offering invisible customer service.” meanwhile, two other employees strolled around like it was their living room. phones out, zero interest in doing anything related to, you know, work. not even a “hey we’re closing soon” or “we’ll be with you in a minute.” just a lot of walking and ignoring and pretending like customers aren’t a thing anymore. finally, chemical-spraying AirPod guy looks up like we’d just appeared out of thin air and goes, “oh… you wanted food?” no, my guy, we didn’t walk up to the ICE CREAM COUNTER to order a steak dinner. i say “we wanted ice cream,” and he laughs. takes one AirPod out like i was interrupting his concert and gives me a solid “what?” like i’m the one being weird. he dragged himself to the register with the energy of a sloth on vacation, still laughing, still acting like we ruined his night. at that point we were like, nah, we’re good, and turned to leave. THEN he decides to act like he suddenly cares: “oh really? you don’t want ice cream? are you sure?” yeah. i’m sure. i don’t trust anything coming from behind a chemical-sprayed counter with that much attitude attached. note to anyone reading this: don’t go within 20 minutes of closing unless you’re prepared to be ignored, laughed at, and possibly have cleaning chemicals sprayed in the general vicinity of your food. you’re better off getting a popsicle from the gas station. at least the freezer door says hi when you open it.

They had black raspberry milkshakes but no black raspberry ice cream. What the heck are the milkshakes made of then? Idk I don't like that. Kind of creepy to think about. Cashiers were also super rude

I love Bill Gray's cheeseburgers but ..... I have ordered online from the Irondequoit store on 2 occasions. At 1:48 p.m., I ordered a cheeseburger and tator tots. It is now 2:58 p.m. and still no food. I called the driver and he told me that they didn't make the order so he is waiting for it. He is losing money because of them. I just checked the app and the driver is still at the store and hasn't moved. The service in person isn't much better. Next time I will order from a different location.

Stopped in with my 2 brothers to have some burgers. Usually go to Brockport Bill Gray's. Ordered 5 cheeseburgers and 3 drinks. Received order in under 10 min. Burger was messy upon messy. Rolls were hard and very tough to bite through. Bathroom was absolutely DISGUSTING 🫣 and lobby was extremely dirty. Whatever this location is doing is nuts. The food at the Brockport location was soft and made perfectly every time. The establishment is always clean. East Ridge Bill Grays is disgusting. I've eaten in many many places, this is a location to avoid. The area has plenty of other choices close by.

This is a followup to previous trips. Although unassuming from the outside this is another great Bill Gray establishment. I have enjoyed my trips to various restaurants around the area. Service and food are great and I love to grab a "plate" when I'm there. Very friendly to those that serve. Always appreciated!

I witnessed grossly unsanitary handling of food, and the entire place was beyond rundown, and DIRTY. Counter crew were polite and nice. Hopefully the ownership cleans it up, or shuts it down. It gives the Bill Grays name a bad look.

No one is wearing proper hygiene protection. The first time I went there I waited for half an hour for my order b when I approached them they said it was in a bag on a shelf for take out. Everything cold. Today my fiancée found a hair in her burger after eating 90% if it.

The garbage plates suck tremendously. The Mac salad has no seasoning, no celery, no carrots no nothing it literally like noodles and mayo and to top it all off the Mac salad if very warm The home fries are just as bland only good thing about this spot if the burgers and milkshakes. That's literally it.

It had been a few years or so since I last ate here. I wasn't real hungry but felt like a burger so I stopped here for old time sakes. I placed my order, paid, and was handed the buzzer which I didn't understand what it was. The young woman explained it to me, LOL. You could tell I hadn't been here in awhile. I waited approx. 10 minutes or so for my burger and the buzzer went off and I picked it up at the window. The burger was ok, but it tasted kind of bland, not like the old days. But it filled the gap! :) One thing about Bill Gray's, whenever I've been there, the place is always clean. Dining room looked nice, and there is more than enough parking for busy days. All in all, I will take Bill Gray's over McDonalds, Burger King, or Wendy's.

I honestly wasn't sure whether to give them a 2 or a 3 or a 4. The order was called ahead. Still had to wait for the food. And when it got home, it was very cold. I assume the food is best eaten within seconds of being handed to you? Even though the burger was in foil, it was still cold when I got home 10 minutes later. So were the fries. Not being a regular, I didn't realize you had to specify that you want basic items on the burger such as lettuce and tomato. So, my Double Cheeseburger was plain. The patties overflowed outside of the roll they use as a bun, they were flat and pressed, so there was minimal grease. It was still tasty, just different than the greasy burgers typically served at other places. The fries were nothing to rave about. The bigger problem is that the veggie burger also ordered somehow pulled a disappearing act. The saving grace is that the manager offered to make another one and drive it to my house. It was late though, and she offered a refund instead. So for this great customer service, I'm giving 4 stars. I'll try them again sometime, but I'll eat inside instead next time! They claim to have the "World's Greatest Cheeseburger," which I'm not sure how anyone can claim (or verify) without trying every Cheeseburger from every restaurant in the world!

If you are really drunk or hangover you probably will think this is the best burger you ever had in your life. I tried both sausage burger with peppers as cheeseburger and both were so dull in flavor.

Don't eat there unless you want to make love to the porcelain goddess all nite. This is the 2nd time I've been to this location and the hot dogs have been bad. The first time I got a chocolate milkshake and a kids meal hot dog. The hot dog was all vinegar and I didn't know until later that night the milkshake was bad. At almost 60 I had never thrown up so much on my life. After giving them the benefit of the doubt we tried them again tonight and again the hot dogs were bad. After calling the location and informing them their response was basically oh well. I will never eat at that location again.

The food is great - the staff just can't get the order right I ordered a cheeseburger and fries with 2 sides of gravy and 1 side of hot sauce, and 1 side of pickles. I got a hamburger, no fries, no hot sauce, and 1 pickle chip in the container that cost me 65 cents, but they did give me mozzarella sticks. I didn't want mozzarella sticks. I wanted fries. The receipt said fries. I was charged for fries. Are they now hiring staff that can't read because this is not the first time they've messed up a delivery order. I'm tired of incorrect delivery orders. I want what I want, not what they want to send me. Another restaurant that gets no more chances from me. I should have stayed on the other side of the city because this side makes too many mistakes.

Last week my husband and I wanted to grab a quick dinner before heading out to see a movie. Our preferred diner on E. Ridge Road looked packed, so we thought we'd be safer to go with a "fast food" place. As we approached Bill Gray's we saw that the parking lot was empty, and would probably meet our requirements for time. This location is relatively cramped compared to others I've been to. The order counter and waiting area for take out is very small. And when we arrived, it was a noticeably hazy inside. Someone must have burned something earlier in the evening. Anyways, we ordered - I went with my regular mushroom swiss burger and a side salad. I've been trying to avoid excess carbs so I stayed away from the fries. And as sad as a side salad in a plastic container can be - it wasn't half bad. The burger was quite tasty actually, but I would have appreciated more mushrooms. For the price, they could afford to put a few more on it. This wasn't the best dining experience of my life, but it fit in with our evening plans...and the burgers were tasty. The workers were friendly, and the seating area had been recently cleaned. That must count for something!

The staff is amazing and would fix anything. And omg there grilled cheese, don't even get me started they are bomb. (Get white bread and white American cheese) There fries are also amazing they are so perfectly crunchy no matter which type of fries you get. There's food for all here they have burgers, grilled cheese, veggie stuff and even desserts!

If you just change two letters, Bill Grays would become Bull Grass, which would be a field full of weeds and sh*t (literally sh*t, in fact bullsh*t which is worse than sh*t because it's dishonest sh*y), which is a little worrying. Although bulls are pretty cool. I was once chased across a field by a bunch of bulls. It was not as freaky as you'd think. But my girlfriend was so freaked, she talks about it to this day. Which is why we broke up. I'm a Taurus actually, funnily enough. Bull Grass though, sounds too much like Bluegrass for my liking, so yeah, no. Not a fan of Bluegrass. Sorry. What to order: World's Best Cheeseburger and then go over to Abbott's, obviously. Bill Grays is the only Rochester institution that has successfully "cracked" Buffalo, although it only has a few locations out in the 716, and one of them - in the mall - recently closed down along with the whole food court. It's a wonderful place with an excellent Cheeseburger (the world's best, they boast), and they have a delicious frozen custard shop attached to every location (as far as I have seen until now) named Abbott's. I reviewed that separately but if you are ever in a BGs, make sure you try the Abbott's Vanilla Custard. OMGsogood. I'm not a huge fan of their hots or their garbage plates... I think the meat sauce tastes too sweet or something. But those burgers and that Abbott's - fantastic. This particular location of Bill Gray's has my least fave lobby. It's a little old and claustrophobic, and definitely not as comfortable as the paradisical one in Henrietta, for example, or the huge on on Main St Clarence near Buffalo. They were a little annoyed that people were ordering at 8.59pm when they close at 9pm, but they still took the orders and I really appreciate that. And the girl at Abbott's gave me the huge-est scoop ever of the custard when I just ordered a kiddie size, so yay! Thanks for that and for serving me so late. 5 stars. Not sure what all the negativity is about to be honest. It's awesome. But then I'm a bull, in all sorts of ways, so I would say that I suppose. At least I'm not full of it, like Bull Grass. And even if you hate my music, and think I should, I'll never play Bluegrass music.

Ordered 2 fish frys, we waited, they said it would be here at 9:25 and Amy was going to deliver it, then Destiny would deliver it, then we got a message it was CANCELLED WITH NO EXPLANATION! Won't use this Bill Gray's again!

Great place for a quick bit to eat. Very good menu. But they need help. Always understaffed.

Still delicious still reasonably priced still same shitty but efficient customer service! I came here for the first time in 5 years and omg Stilllllllllll amazing! Get the worlds greatest cheese burger with the works! Better yet, do the combo with fries and a drink.. and when you're done eating this delicious burger with meat sauce mustard and ketchup order yourself a scoop of abbots soft serve. You will not be disappointed at alllll! I will be back before I have to fly back home.

Awesome service received by Achaz. He is very personable, friendly and held conversation with myself and my fiance!! His customer service skills are on point!!! The food is great as always

I love this place it is one of the best places I've eaten. Whenever my family and I go to Rochester my kids want to go to bill grays. Hands down they have the best burgers!

VERY POOR CUSTOMER SERVICE! I should have read the reviews before going into this location. I placed my order with an employee that appeared to be in training; as he had to ask several other staff members how to key in my order. That's wasn't an issue for me at all. Where the issue came in was when I was given my food and I asked if everything was in the bag. The cashier's reply was "...yeah, I think so." When I walked out to my car, something told me to check the bag. I was missing one of my items and some condiments I'd asked for. When I get back inside, I informed the same cashier that I'd placed my order with, that I was missing items from my order. He goes to the back and whispers something to one of the food prep workers. I hear her say,"...OMG! What else does she need? This is annoying..." At this point, she sees me and the two of them begin to whisper again. When I got home, I was so shocked to see the tiny amount of sweet potato waffle fries that were considered an almost $5 serving. The food was very lack luster and the customer service here is the absolute worst. I will not be returning.

Excellent fish fry and slaw. Don't come here without a coupon. They can be found everywhere, even online

A terrible experience. Went there 12/21 at 12:30pm. It was very slow. Ordered a garbage plate for 12.99 and it took 20 minutes to get. (not an exaggeration) . The plate was awful and i threw it out after a few bites. Mac salad was a strange color and looked old, i ordered fries but got tater tots, I think the burger was from the day before. Overall, it looked and tasted like something that been sitting out too long. Additionally no register presence, all the kids were hiding in the back. No management. If you are going to charge high prices you need to pay attention to food quality and service. They dont. Lots of other burger choices in Rochester.

I placed an order for a cheeseburger, a Sierra Mist and a turtle online. My first issue was that their 10% off online ordering coupon code doesn't work. I received the order pretty quick but I did not receive the turtle but received an order of fries. I called the store and was passed to 3 different people. The second girl passed me off to a guy as she was telling him that I was "bi**hing about getting free food". I don't each french fries so how is that a bonus for me? I needed to repeat my issue for the 3rd time with the manager. He told me he would do a refund. I told him I wanted the turtle as it was the MAIN reason I ordered from there. He told me he would be happy to give it to me if I came to the store. WHAT?????? If I had wanted to go to the store, I would have and could have avoided delivery fees and tips. My only other option was to place another order. WHAT?????? And pay another $4.99 in fees and another tip for the delivery driver??? This is no way to conduct business. The only reason they are getting two stars is that the cheeseburger was pretty good.

Classic Rochester staple home if the worlds best cheeseburger I agree wholeheartedly. Bill Grays number #1.

Ok it's like the messiest Tom Wahl's burger ever. You must tell them you want it deluxe & works meaning lettuce, tomato, mayo-deluxe, everything is ketchup, mustard, onion. My husband missed that memo. The burgers were tasty, the chili cheese fries.. Could you spare a bit more cheese?! Please?! Staff was a little odd.. Have you been smoking weed?! Just an odd place... I had the mushroom Swiss, tasty burger and the bun was good too, the husband had the cheeseburger. They were pretty good. They have a nice outdoor space to sit as well. The have Abbots Custard and I believe they offer wine/beer. Will I go back maybe to another location.. Maybe SeaBrease and take it to go to Marge's for a cocktail. Moving on.......

I guess Bill Gray's and Tom Wahl's are Rochester staples. I'd never even heard of them prior to moving to Rochester. A friend and I came here for lunch hour one day last week and it was fine. We got in and out really quickly and were taken care of. I ordered a Bacon Cheeseburger and Fries and they were good. Not anything to write home about. I know it's a different category almost, but I would probably rather go to Five Guys or something. Wasn't blown away. Might be back?

Ghetto, trashy, terrible service. The workers had friends eating in, even though you're not allowed to at the moment. No one was at the register, talking about how stoned they were! Won't be back.

Shared a platter here with my husband. Good and quick place to grab a bite to eat, good alternative to other fast food places. Love Bill Gray's :)

I'm a newbie to garbage plates, went to the location in webster. I had the hot dog/cheeseburger combo. Yummy, I loved their mac salad. The hot dog was a (pork hot dog) it was my first time having it and it just tasted like a sausage to me. Their meat/hot sauce was REAL good, and I don't like anything spicy. I dabbled in it. I agree coupons are clutch. I think mine alone was $7. I'd go come back the next time I'm visiting the area.

Visiting Rochester and was told I had to put this on my must-eat list. One word "Delicious". Had the everything burger with meat sauce on the side... it was absolutely juicy. If I had room left, I would've ordered another one!! Very quaint unassuming spot that I would have definitely drove past if my friend hadn't suggested it. Check it out if you're ever in the area.

Went here and ordered 2 burgers and a couple drinks. The food was ice cold. The cashier frogot to gives us drinks. Went back up and she refused to serve us our drinks till she cashed out several other customer. Nothing but attitude from her and kitchen staff. Will never eat her again.......bad food and such disregard and disrespectful employees.

Bill Gray's is a solid choice for a real burger. It's a cut above the fast food joints. You have to have a cheeseburger and you need the BOGO coupon. I'd give this higher stars but my favorite of this type of burger (Rochester style "ground steak") joint is a different one.

Waited a hour for a burger all employees are chatting and not attentive to their jobs don't recommend going to this bill Gray's

I had the burger with egg and curly fries. I thought both were pretty good considering this is essentially a fast food restaurant. It takes them a long time to get your food, but I would go back for sure.

A good standby. The guy with piercings is so nice and treats everyone the same. Judging by how I ordered, he had the courtesy to inform me that their hot sauce has meat flavoring in it and he always takes my order carefully. Bill Gray's is a local favorite. And theyve partnered with Abbott's another local joint that sells ice cream. Crispy fries, decent veggie burgers, and a laid back atmosphere.

I stopped Monday evening. Burger was average. Fries were over cooked. The guy at the counter taking orders continually kept digging at the front of his pants like he had an infestation. I don't think I will be going back to this location.

Back in the day Bill Grays had an outstanding product, but it isnt so much anymore. This is my 2nd try since being back home on business. 20 minutes to get a take out order ready, the guy rang my order in wrong, and the quality was about like going to Wendys. Stick with Charlies in West Webster. Much better than Bill Gray's

Everyone we go there it's dirty, terrible service, and the burgers are never fresh. Always warmed up. Yuck. We go to latta road location and it's very good. To bad we live in ironed quoit:(

I was at your irondequoit location on Wednesday December 17th and it was a great experience. It was actually my first time ever going to Bill Grays. As soon as I entered the building the young man on the register greated me and was pleased to take my order. He was smiling and happy the whole order. I ordered a cheeseburger meal and it was very tasty. Order came up quite quick so that was a plus. After the young man cashed me out I began to converse with him. He was explaining how Bill Grays came about, and how's many different locations. I just thought I should let someone of management know how satisfied I was and how well mannered this young man was. He told me his name was Carlos, would like him to recognized for well doings. Thanks and I will definitely be coming back to Bill Grays. Great Business