Saqib Tahir
Google
⭐ Zero Star
I visited Billo Restaurant in Qusais all the way from Sharjah yesterday at 10:00pm and was thoroughly disappointed.
First, the car order option was disabled, which was inconvenient from the start. I then spent nearly 20 minutes searching for parking, only to enter a restaurant with just one overwhelmed staff member handling everything—reception, orders, service, and even cooking I guess.
The item I intended to order was out of stock, so I had to call my wife to suggest an alternative. During this time, I was left unattended for another 10 minutes. When the staff finally returned, I attempted to place the new order, only to be told vaguely that it would “take time”—without any explanation of how long or what the delay entailed.
Ultimately, I left without ordering. No empathy, no customer focus, and no clarity—just frustration.
Truly one of the worst dining experiences I’ve had.