Fawna F.
Yelp
I personally feel very strongly about supporting small local businesses, and this business in particular, I haven patronized recommended and supported since the day they opened. Quite frankly, I am stunned to have been put through the stress of the situation, especially right before the holidays but what happened and my subsequent mistreatment is not right and I believe important for the public to know. I've attached relevant screenshots to Support what I'm saying. At this point there's been no resolution. And it's been over a week since I was incorrectly charged $69.26 for an order that was supposed to be $49.26 and was subsequently promised that that charge would not go through that it would fall off within three days so they re-rang the order, but at a discount because of his mistake so I was given a second bill for $20 which I paid on same card in addition to a $20 cash tip. The person that rang me up was Louis and he had doubled one item that was $20 completely by mistake and he didn't tell me the total I just handed him my card since we'd already gone through the whole order of six montadito sandwiches, and which ones they were going to be as well as the chefs call sandwich and a cider. Before anything was rang up I had originally thought of getting 12 montaditos But before deciding on which ones they would be, I saw the chefs call which instead of $20 for six sandwiches was one sandwich for $15 so I decided to just get that with only 6 montaditos and there was no concern about money or pricing or any of that. That's absolutely why despite Louis' mistake when he presented me with the discounted bill, I gave the 20 cash tip. I still kept my original receipt for the incorrect charge of 69.26 just in case And thank God I did because after only two days the charge that was incorrect for 69.26 as well as the correct charge for the discounted bill of $20 both went from pending to completed and I began trying to get my $69.26 that I was told specifically would not go through back. I think that amount of money, especially right before Christmas would be a concern for most people. It's definitely a concern since are straight up, keeping it, despite being told. And shown that I paid for the bill another way by being re-rang for the discounted bill of $20 they have denied my dispute saying it was a correct charge to square, which is a lie. They have insulted me directly. Caused so much stress for the last week I've missed work and have had anxiety and panic attacks because I'm just flabbergasted why they would treat a loyal customer in this vile manner. I'm considering my legal options, but I also see from the picture the manager Oscar sent that perhaps one of their employees stole $40 and that is adding to their confusion however, it's very simple to check and see that things have been completed. It does not take 45 days. It does not take 60 days. This all could've been resolved in one day, but they keep adding to the confusion by not explaining themselves or their actions. Why they keep throwing out random numbers and dates and receipts that don't add up. Again, lots of unnecessary stress, confusion, and pain for me a loyal customer from a local business over what They obviously think is an insignificant amount. So Do they enjoy, upsetting, and harming a family that has enjoyed their food for years? Are they trying to cover up that or embezzling or something more sinister? I don't know and I don't really care I want the incorrect charge that was never supposed to complete refunded and at this point I would also like my $20 tip back and the $20 discounted amount that I paid also refunded. I think that's more than fair. Regardless of what happens I'm absolutely disgusted. And will never ever support any of Sonny's businesses ever again being the Holidays it's been A terrible time to go through this. Honestly They deserve no one's business treating people like this
Please note My Google review has receipts but yelp would not let Me upload My pics