Bren G.
Yelp
Terrible experience. The short story is that I ordered 2 suits and a shirt for my wedding, with plenty of time, and they didn't deliver or took responsibility for it, and furthermore, they wasted lots of my time. The worst part if that the whole process was a series of successive errors, incompetence, and poor customer service. Below, the facts, and at the end, I'll give you alternatives for more reliable and cheaper places to get suits made in Asia (which is where this guys get their suits) for men and women.
The first of my disappointments was about misrepresentation. I was under the impression that this was a queer business. LADIES BE WARE. This not a QUEER BUSINESS. Rachel, the queer face of the business,is not a real 'partner', as she cannot make any decisions. Everything has to go through Daniel, who has terrible customer service skills, and anger management issues. The second disappointment is that these suits are made in Thailand, same as Suit Supply or Indochino, but more expensive. They are not 'clothiers' as they call themselves. In fact, Rachel didn't even know how to pin pants' hems.
I asked specifically if the suits could be done for a particular date, 9 days before my wedding. They said yes. A few days before the deadline, I asked when I could expect a fitting. Daniel sent me a harsh e-mail saying that they never agreed to have the suits ready for that day, that they would be ready for the day of the wedding. Custom made suits need a fitting and then adjustments. Help me help you, I asked.
The suits arrived from Thailand 5 days before the wedding, yes! They were SO HUGE it was obvious they were not made for me... They were about 3 sizes too big. No problem, said Rachel, we will fix them. Great. Where's my shirt? I asked. Well, they forgot to order it. Instead of rushing the order, Daniel said that I 'should get a shirt at Uniqlo, 'It will be cheaper than if we make it'. WHAT? They offered to pay $100 towards a shirt (this after much back and forth, and they NEVER honored this promise). I had to go buy a shirt 3 days before the wedding and then find a tailor to fix it... Bindle and Keep wouldn't do it, not enough time. Are you kidding me? At that point I should have been first in line for alterations.
One of the suits had a double vent, instead of a single vent... Ok, will deal with this later... Another mistake.
At this point my whole family is in town, I'm planning a wedding, and I'm having to deal with this throughout. Rachel calls, their 'tailor' will fix my suits. Can I be at my house in 3 hours for a fitting? Sure, I left my family behind to meet them and work with their schedule... The 'tailor' didn't measure me, he just looked at me, grabbed the cloth, and took some notes. He said that the suits didn't fit because of my breasts, 'the breasts are the problem' he kept saying. It's a custom made suit, if I had an arm coming out of my forehead, they should make it fit. Also, I do not appreciate strange men coming into my house to talk about how my body is a problem.
This is when I realized that there was gonna be a problem, as these people could not get it together. I asked for an itemized receipt - I had paid $900 cash for deposit (50%). I got an invoice for 20% more of what I agreed on, 2 months after original payment date. Rachel had forgotten to include a vest, so she gave me a new invoice charging for it. She forgot to take the missing shirt off. After she took it off, I had to ask her to take the shirt off BEFORE taxes... basic math. It took about 4 hours of back and forth to sort this out. She has to consult everything with Daniel, so it took a while.
2 days later, the suits are ready. After hours of email and phone coordination, Rachel tells me that they can come to my home at MIDNIGHT. After more back and forth, she agrees to meet me at my office on the day after. 3 days before my wedding now, and the suits don't fit, they are now too small. They agreed to a full refund. This is were customer service took a head dive.
At this point I'm extremely angry. I have no suit for my wedding or for the reception. Instead of a real apology, or any kind of compensations, Daniel said on an email: 'Sorry the suits didn't fit to your liking, we certainly tried our best'. Is this a joke, I thought? The suits didn't fit to MY BODY. That's their best, be warned.
I have a lot more complaints, from Daniel sending me sarcastic emails, to making everything the most inconvenient for me, I guess after he realized he wasn't gonna be making any money with me, he decided to just be mean.
Ladies: Ludlow suit, J crew. Excellent quality, invest $100 on a real tailor, will fit like a glove. I bought one, fits better than anything B&K made.
Guys: Same, or, Indochino or Suit Supply. The only difference is that you take your own measurements.