Venus
Google
During the holiday season, I visited your store in Valley Junction with my newborn in a stroller while shopping small to support local businesses. Upon entering, I was told strollers were not allowed. It was freezing outside, and I didn’t want to remove my baby from the warm car seat. I complied by returning the stroller to my car and carried the car seat inside instead. While doing so, I felt uncomfortable as employees stared at me, making me feel like I was doing something wrong. Ultimately, I left and waited in the car.
I decided to give the store another chance on a day when someone else could watch my infant. Unfortunately, the experience was worse. I was followed throughout the store, ignored when I tried to ask questions, and no one offered assistance. After speaking with others, it seems this is a recurring issue. When concerns are raised, the owner becomes defensive rather than taking accountability. While the store claims to be inclusive because of its LGBTQ identity, inclusivity means creating a welcoming environment for all customers—including parents and caregivers—not just using a label.
I hope this feedback encourages reflection and improvement in customer service and accessibility policies.