Autumn Black
Google
We used to love coming to Birch years ago, but it’s gotten extremely disappointing, mainly due to the food quality:
1. The meatballs were raw on the inside, not only was that a health hazard, but it tasted really off
2. The chicken tenders were burnt on the outside - the inside of the chicken was completely dry and had no flavor
3. The truffle carbonara was absolutely bland - there was no hint of any truffle or cheese, it was cooked using only a cheap liquid cream and nothing else. The portion was disappointing on top of it.
4. The burger was RM62 and it was the most basic, mediocre burger. Small in size, the brioche bun wasn’t very fresh, the patty was average at best, layered with only one tiny piece of lettuce, thin slice of cheese, and nothing else. Served with bland, unseasoned fries.
5. The Caesar salad was just a bunch of dry lettuce. The dressing wasn’t even a proper Caesar dressing - it seems like they’ve used a cheap, store-bought mayonnaise-like condiment, and it wasn’t even tossed into the salad properly - just very lightly drizzled on the top, leaving the rest of the salad dry and unseasoned.
This kind of food quality is completely unacceptable, let alone with the prices they charge. We did appreciate the manager removing the most unsatisfactory items off our bill, but it was still a very disappointing experience.
I really hope that they take all feedback into account and improve on their food quality.