Silvia A.
Google
So we used to live in San Antonio and are very adamant about supporting local business. But this review echoes lots of the other bad reviews. The quality has gone down and it's just not there anymore. I really do hope this reaches the right person, it seems like everyone says the same thing. Why has the quality changed? So now to my issue, we ordered two dozen mini cupcakes, When they got home and we all bit into them, 😋they were chalky and tasted off. 😭 I can't explain it because I'm not a baker. The best I can describe, it's like baking soda was overly added. Or like when you bite into a baked good where the baking soda wasn't properly mixed into it. It's tasted gross/chemically🤢. So I called the store 📞🤳, I never call the store. Even though in previous times their cupcakes have been dry or stale. I always wanna give them another shot. This time they answered, apologized for my experience, and they did offer to replace the cupcakes if I could come in before they closed. It was 5:30 PM and I live in Castroville. That's at least 45 minutes during peak traffic time. The young lady, I spoke to was polite and she had to relay with her manager. I explained that I wasn't calling for that kind of compensation, in fact, I wasn't calling for any kind of compensation. I just really wanted them to be aware that their product was off. But even if they had planned to replace the cupcakes, why replace them with the same batch? I was even offered to have a batch of today's cupcakes, set aside that I can pick up tomorrow. Again, not sure why you would want to offer those same cupcakes? At the end, I wasn't irate, I was just really disappointed. I thanked the lady for the offer, explained that it wasn't necessary and it honestly wasn't worth the drive. So TO WHOM
IT MAY CONVERN: owners, management, etc..maybe y'all can brainstorm better R&D, or quality control. Because you used to have a great product, and you have people who wanted to support you. But not even willing to offer fresh cupcakes the next day. Seems a little disappointing, not more disappointing however, then the fact that such an awesome establishment has really lost a lot of of its quality.