Mark R.
Yelp
So I got a chance to visit Birdcall yesterday. I have to start that I know I m a tough customer and reviewer. 3 stars for me means I'm happy with the place and would not hesitate in going again. 4's are outstanding both in food and service, 5's are generally over the top. I say this because that scale tends to mean fast food type places are generally 3's if I'm satisfied.
Birdcall started to be the exception. The place was kept very clean. The staff impressed me with the level of service they provided and I enjoyed the food.
So the details. We walked in and found a table. You can order on line while in the restaurant and we started to do that, from the app I was not sure how to omit pickles so we bagged that and went up front where they have touchscreen systems. The server came around and guided us through the menu. Friendly and helpful, I was impressed with the customer focused attitude! I found myself thinking this may be the exception and be 4 stars.
I got the Nashville chicken sandwich (supposed to be hot) the mango habanero marg. My wife chicken nuggets. Both with fries.
The drinks are pre-made and bottled, but they serve it to you on ice in a glass. Again delivered in person with a great attitude (again I'm thinking 4 stars). Turns out it was not my fav drink and I'll try something else next time. But this is not Birdcall's problem. Just not a flavor I enjoyed.
Your order status is up on a cool display giving a count down (a small nit, the signs at the table imply your food will be brought to you. But really you go up and grab it). Anyway, when your food is ready your part of the display changes and you go up and grab your bag.
For me the chicken was great. Moist, flavorful and good heat. It is a fair amount hotter than chic-fil-a spicy chicken. Great for me. Plus they even have a "hotter" option. I will try that next and expect it to have a lot of fire. I'll also probably try the tater tots just because I like tots. My wife said the nuggets were fine, I think she may go for a sandwich next time. Anyway all was good we will go again.
So with all that, .why 3 stars you ask? It was the last few minutes. Two of the staff were at a table having a meal (which is just fine). When the were done they bussed their table. The problem was, the garbage can was already about overflowing. They put their garbage on top of the pile and went back to the back. For me, a motivated/caring employee would not pile his stuff (actually there were 2 employees) and instead immediately address the overflowing garbage can. It probably was a "not my job" thing.
So again I will absolutely go back to Birdcall, I considered 4 stars for it, but end of visit experience it why it went back to 3 stars. My recommendation is to go. I believe you will like the place, the service and the food.
Last, if you got this far, you get 11 stars, one more than 10 because you know, it's one more than 10 (anyone that gets that gets a gold star too)