Birdcall

This place is pretty solid! I don't eat meat anymore, so when I saw they had a vegan chicken option I had to try. If you're familiar with Meati, that's the brand of chicken they use. Good texture and they season and bread it well. The tots and dipping sauces were really good too. My friend got the chicken strips and loved them. The restaurant itself is nice with an interesting interior. Also very clean. You order on screens. There was only one employee in there seemingly doing everything (cooking, serving, cleaning) and he was HUSTLING. Really good service and very nice guy.

TERRIBLE experience here. You walk in and the only way you can order is through a kisosk. That kiosk quit out on our order three times and went back to the main screen where you had to choose to go back to the customer portion. This was both annoying and frustrating. I was ordering an original chicken sandwich meal which shows as full price and it would not let me modify the meal to remove pickles as I cannot eat pickles. I had to get somebody to ask them why it would not allow me to modify. She told me it's because the Sandwich is $1 on Sundays and cannot be noticed. However, this promotion is NOT listed anywhere within the establishment and as I stated, the original chicken meal was shown as full price when I placed the item in the cart. I also offered to pay full price to remove the pickles and I was told no. This is an unacceptable practice to not be transparent with people coming to order from your place of business. This was my first and last time coming to a birdcall. Luckily we left and went to McDonald's which was in the same parking lot.

Delicious chicken! I would highly recommend ordering the bird box! Sorry in advance for the lousy photos (I wanted to eat while it was hot so snapped quick photos). The bird box came with a slider, 2 chicken strips, and fries! I got the classic slider, the bread was soft, and the chicken was crispy. The bird sauce was so tasty so definitely get that one to dip your chicken in. Also, got the Nashville hot chicken strips, -let me tell you they do gave a little kick! The fries were a decent size as well. My partner got the Nashville chicken sandwich *Beware it comes without sauce, and what's chicken without sauce? So you'll have to pay for one of the dipping sauce FYI. He also got the tots which you don't get a lot, so order fries instead! Overall easy service, you order on a computer screen! Cool ambiance, nice patio to enjoy the food!

This place is so aesthetically pleasing to the eye. Lots of seating inside and out. You do your order on a kiosk and it doesn't even ask about tip! It shows your name and how much time til your order is ready on the screen above. We were all impressed by the different flavors and the great tasting food! I would definitely return.

Birdcall has a fresh, new vibe to its approach to fast food. The diner inside and out is eye catching with a fun colorful mural on the wall and an electronic marquee advertising the weather, date, and time. Inside feels like a sit down restaurant minus the waitstaff. The interior decor is modern, clean, and comfortable. There are several touchscreens on the counter where you can order food. You must swipe your credit card first. I'm not even positive that paying in cash is even an option here. The menu pops up afterwards so you can select a category from the navigation bar on the left and then select the item you want on the right. Descriptions and pictures were available as well as additions. The system is smart and quick. I ordered the Nashville crispy chicken sandwich which is made spicy, but the system immediately prompted me asking me hot I wanted it. After selecting my sandwich, it immediately asked me if I wanted to make it a combo, and then walked me through the choices of sides and drinks. Upon checkout, you can have your receipt emailed or forego it entirely. For the first time ever, I wasn't asked for an obligatory tip. In fact, it wasn't even an option. If you are like me and want more time to study the menu and explore before ordering, you can also look at the electronic menu boards above the bar, or you can sit down and look at a laminated house menu or a to go brochure menu. Once you have placed your order, there is an electronic board that displays your name (probably lifted from my credit card) and the time it will take to prepare your order. After the order is ready, someone from the kitchen will stick it in a numbered cubbyhole where you can pick it up. You really don't interact with the employees here at all. Occasionally they come out to clean a table, call a name and number, and say hello, how is everything, but for the most part you just hangout and eat while they take care if the cooking. My Nashville was spicy and sweet. The sweetness was from the chunky bread and butter pickles on the sandwich. The spiciness was just right (I went with the normal "hot" option). The meat was tender and plentiful. Every bite tasty. The bun was plump and kept its form, but it had a bit of a greasy glaze which I wasn't a fan of. Not a lot, but a shimmer of a glow. It just means you're going to need napkins and to wash your hands afterwards. The lemonade was cool and refreshing, not sour, not sickly sweet. The drink station provided crushed ice, which I love. I didn't see lids or straws. The cup encourages people to "recycle me". The Southern Coleslaw seemed very plain. It is not made with mayonnaise. Instead, it seemed to be made with a vinegar. The veggies were crisp and it was a very large portion served in a container with a lid so you could share it or take it to go for another meal later. I probably wouldn't get this again because (1) the flavor wasn't enticing and (2) there are many other things to try. Intriguing place, especially the hands-off atmosphere and lack of interaction between customers and staff. The food is solid. It's much better than Popeye's or KFC in my opinion because it has healthier options (salads are available) and seems to be prepared and presented with higher quality ingredients and greater care.

Not only is the inside decor so nice, their tater tots are super tasty! The workers there are so friendly and helpful. 10/10 for me.

Wanted to come to this particular location cause I liked it. Did use the kiosk to place my food order and everything went fine. I didn't get the Gent's name that was running around helping customers, and passing out food to customers that had made previous purchases. 10/10 service, hospitality, food, friendliness etc.

Fantastic. I got the Nashville Hot tenders (hot & crispy), tots () & a strawberry lemonade. Got the Bird B Q sauce and it was very good, too. Short wait time, but well worth it. Great customer service as well. Will definitely be back. GET. THE. TOTS!!

Food is amazing, not as quick as I'd like but the food tastes fresh and quality ingredients.

I met my son for lunch one day last week to try out Birdcall. I really love the graphics and fun decor with an area that opens up to the middle outdoor patio area. You order on the kiosk and there are friendly workers that can help you every step of the way. My son ordered the Rancher with tater tots and I ordered the regular basic chicken sandwich with French fries. Each of the meals are $13.65 for a combo which includes the sandwich, side and a drink. So it was $30 for two combo meals. I tried one of his tater tots and I must say, we both agreed we didn't care for the seasoning on the tater tots. The fries were better. The bun was great and the pickle was nice and crunchy and the sandwich was pretty big and thick and had a good taste. I only ate half there and took the other half home. I asked for a container and they also brought this cute, cute bag! All in all, it was good but pretty pricey.

Always good. I love the sandwiches and they taste fresh and crunchy. The flavor combos are unique and the slider lunch box hits the spot. This is a go-to place for me

I love Birdcall. I hadn't been to this location before. I usually have trouble using your iPad to order so a clerk is usually around. I again had issues but finally a clerk came in from outside and thankfully helped me get my order in. After just a few minutes a guy came out from the kitchen area and got me my drink cup also asked if I wanted any sauce which I appreciated. My food came out minutes later the fries/tenders were hot and delicous. I was impressed how clean and how colorful the inside & outside of the store was. If I'm in the area of this location I know I'll stop by again.

The food is excellent. The chicken sandwiches were over the top as were the tater tots. The seasoning was great. The atmosphere was good too. You input your order via a screen at the counter and then your food arrives within minutes. The staff, lean as it was, were all very friendly. The one thing that took me aback was the signage for the restrooms. "Gender Neutral "! Not sure, but a woman, likely wouldn't want to have to put the seat down before using due a guy leaving it up. And worse, if a guy left it down when they used the pot. All in all, great concept for the restaurant and good food.

The food was horrible and undercooked, and the staff was extremely rude and angry. They messed up my order when I complained about the undercooked food the person claiming to be a manager told me to basically deal with it. I was with a group of 25 others who had similar experiences as well tonight. We shall set foot in Birdcall again. You can get better chicken that is well cooked at Chick FIL A without the attitude for half the price.

I first heard about Birdcall through a yelp elite event! Ever since I have been a patron at this business. When I was in Richardson and saw a location, I knew I had to stop in for a quick bite! I treated my team to a nice lunch and was able to introduce them to Birdcall as well! Love the salads! And of course their totes! Everyone enjoyed their lunch! :)

Kayla L, are you the owner or just a manager. I've been in the Hospitality Industry all my Life and you have zero customer service. Sarcasm does Not look very attractive on you! When a customer has a less than stellar experience, you need to be more humble. And your other comments that come with a sting with people who have also had a negative experience, shame on you.

I was SO thrilled!!!! To get gluten free chicken nuggets! They were definitely fresh & especially good w/their signature "bird call" sauce.... Which is similar to fry sauce/thousand island... mix it w/some spicy bbq sauce & oh yeah! Staff were super friendly & I got a kick out of the kiosks w/reader board... I'd come again.

Will you answer the call? New in the Richardson area, Birdcall is a cool chicken spot promoting all-natural chicken sandwiches, salads, tenders, breakfast, and even adult beverages! This vibrate, no fuss eatery greets you with a smile and several terminals for self-serve ordering. What makes this establishment different from most are the monitors mounted in the ceilings that notify guests of their order status! (I don't know about you, but I thought it was groovy) My barnyard pimp and I choose to dine in. He ordered a Rancher Sandwich(Crispy Chicken, bacon onion jam, cheddar, and birdcall sauce) with fries. The sandwich was hearty and filling. The chicken was a little bland on its own, but when eaten altogether, the flavors worked really well. At first, he received the wrong sandwich, but the young lady that was making the rounds in dining room, was kind and quick to replace the sandwich with a smile(I promise, it makes all the difference). I ordered the gluten-free(you heard me) Gluten-Free Chicken Nuggets with Tator Tots and a beverage. The nuggets were pretty good! They were a little overcooked (you know when you get a piece of chicken and it looks juicy inside, but when you begin to chew it, it gets dry? Like that) I really appreciated the fact that they had a gluten free option that wasn't just a salad. The tator tots were SOLID! Crispy on the outside and fluffy in the inside, well seasoned. Definitely a winner, winner, chicken dinner! They also offer a monthly specialty sandwich, just to keep you on your toes. If you're in Richardson, stop by and answer the call! Check it out!!!

Wonderful service, Sabba was an amazing front of the house worker, as well as the other staff members every time I visit. Love this place!!

Watch out fast food chicken industry, the bird has landed! I have been anxious to try this place since I first saw them working on the building...and when they finally opened I was there!!! Birdcall is the latest chicken place to move into the area, but they are SO much more! Birdcall serves locally sourced all-natural foods and provides fantastic service and hospitality in a modern place that uses a lot of technology. Upon my visit, I was greeted by "Lauren" who would become sort of my concierge to get me acclimated to how Birdcall does business. She helped me through my order and made sure I was knowledgeable about their processes, etc. I ordered a "Rancher" Sandwich, which is crispy chicken, bacon/onion jam, white cheddar and bird B-Q sauce. It was good, but I would order it without the sauce on my next visit as I was not of fan of their sauce. I also had fries, which were crispy and hot and delicious! Overall the food was amazing! The ambiance did not feel like a fast food place. It was more like a modern and comfortable be waited on kind of place. I liked it! Welcome to the neighborhood!

Dropped in here for a school fund raiser. Not sure if I was expecting chik fil a lite, but we were pleasantly surprised. I had the deluxe chicken sandwich. My wife did the gluten free nuggets. I did tots. She pulled the fries. All was very good. Deluxe comes apart easily so grab extra napkins. The staff was friendly and looking to help. Very much appreciated by te first timers club. :) The only thing we found less than great was the tractor mango and tractor coconut drinks. They were more watery than we like. Kind of bland. Soooo... we did shakes. Cookies and cream and banana cream. And then we waddled home!

Ordered a sweet chicken biscuit for breakfast the other morning online and it was ready very fast (under 10 minutes) pick up was easy and there was staff waiting to assist customers who walked in. The chicken tasted fresh and I enjoyed the sandwich - it tastes healthier than whataburgers honey butter chicken biscuit. Did not eat inside but it looked cute and clean.

I was so excited to be able to attend the friends and family event prior to this location opening. My RSVP was from 6-7, the line moved pretty quickly, staff entertained while we waited in line. The entire staff was absolutely amazing! I've never been to a soft opening like this. They recommended items, was super patient while we placed our orders, checked on us once we were seated. The food was hot, fresh, delicious, seasoned. If you go I highly suggest you get the tots (BEST tots ever). The patio will be a nice place to sit once it warms up outside. The inside is a little smaller but the decor is cute. Prices are a little above average but it's definitely worth it. I've had Birdcall before but this location set a higher expectation. The customer service was some of the best I've ever had. 10 out of 10, highly recommend.

I have wanted to try Birdcall and was finally "in the area" on a Sunday afternoon. The restaurant was pretty full with just enough space to wait comfortably after ordering. I just got an original sandwich to go, but this sandwich was DELICIOUS! The first bite was tasty and juicy and so good! The chicken was tender and flavorful and balanced well with the portion of pickles and bun. Glad I didn't ruin it with any condiments. Service was also great and looking forward to one coming to my neighborhood within the next year! Until then, will have to come back to try more!

I don't know why I bother coming to this place. My order is wrong EVERY SINGLE TIME I've come here. I ordered the three nugget meal and got a soggy chicken sandwich instead. It takes forever to get food even though I'm the only one in the drive thru- I waited almost 15 minutes for my incorrect order. Additionally, they make you pull up into a parking space to wait for your food regardless of if there's a line. The menu is very complicated and annoying to order from. Why even bother having all of these add-ons if you're not going to give customers the right order?

Got the Nash (Nashville Hot Slider) for $4.50! This plus the tater tots filled me up so it was a cheap meal. We went for a fundraiser or I'm not sure I would have heard about it otherwise. Food was HOT when it came out and fasted very fresh.

We were heading home and hungry and wanted chicken. We pulled out our trusty Yelp app and behold we were approaching Birdcall. Stopped in glazed over the menu and decided on the chicken tenders and fries with a couple of drinks. The tenders are good they were hot fresh out the grease which I loved. The overall flavor reminded me of another popular chicken place closed on Sunday that is also very good. The service was excellent I ended up getting the bird b q sauce which wasn't bad. I would go again or recommend.

The way the restaurant worked was kind of strange with the getting food and ordering part. I got the K-pop sandwich meal which is basically a Korean bbq piece of chicken with these coleslaw adjacent vegetables. The sandwich was pretty good and it had a good combination of sweet and savory. Their fountain drink options were cooler than most other places and the restaurant interior was cute and cozy with an arcade game for kids. Overall it was a nice experience.

Female waitress working today is awesome, very friendly and helpful. She's a great example of how service workers should be. That girl deserves a raise. Food was excellent.

Very expensive and front facing service is meh at best. Not a recommend because the food isn't very good.

Jonathan Guzman had very great customer service, and the food was fresh and very good

I ordered through DoorDash, everything was perfectly included. The sauces were absolutely fantastic, the ranch with dill was amazing. Their gluten free bun was delicious and I was blown away by the gluten free nuggets! They were so tender and juicy my husband thought they were fresh. Brussels salad had a nice kick. I'll have to go here more often. Thank god for businesses that have delicious food and gluten free options!

It looked so cool online but a lot of little things will keep us from returning. You have to place your order on a touch screen by swiping a card. Maybe they don't accept cash, maybe they just don't make it easy to order if you're gonna pay cash. Either way, I swiped a card and placed our orders. Then I did it again because one meal was in the checkout. I tried the coconut drink, but it was awful. Poured it out and the cherry was fine. My wife wanted the hibiscus tea. It was empty so she tried the black tea and it was good. We saw our name and that of two other orders displayed on the big screen tv. If you're a single girl, that seems like it wouldn't be a great thing... We found a seat which was bench-like with deep grooves. You could see a lot of food crumbs and junk in them. Ate our salads with spoons since there were no forks. I had the Southern sandwich and my wife had the one with the onion dressing. Both were good but small.

Good option for quick lunch near I75 & Beltline. Large variety of chicken dishes served by friendly people in a nicely decorated setting.

I ordered the Asian salad and added some chicken tenders. It was delicious!! Tastes good and full of flavor and the chicken was juicy! Hubby got the Nashville chicken sandwich. He enjoyed it very much I think he inhaled it. Service was awesome! Fast and good food. Thank you!

I have only tried Birdcall once, and it was for a pick up order placed from their online app. Ordering online: Super simple - we were on the way headed back to our part of town and we wanted to get something to eat. We had seen this place before and decided to give it a try. The ordering process was a breeze and the estimated time was spot on and there was no issue picking it up from the window. Food: We tried the Rancher, and the Deluxe. Both sandwiches were very tasty. The prices range from $6-12 and sides are extra. For the price point - I don't see myself frequenting this place sadly as there other options with food that is on par but less expensive. However, if you love chicken sandwiches, give it a go.

I usually don't leave bad reviews, but today I will lol I came in for seven piece spicy tender with a drink and tot. I ate three piece at the restaurant and save the rest for Work when I got into work. I have to use the restroom so many times that I got upset. The rest of the chicken I threw it away if I had to eating all of it, I might have gotten really sick.

A note - we ate for free. We thought they were open but they were having a staff meeting and gave us gift cards. This business is new, and I understand that. The service staff was wildly disorganized and confused though. We spent far too long in the line. I hate to be down on a new business where everyone was so friendly, but there are so many fried chicken sandwich fast food places out here, I have to expect more. The chicken was kind of dry, the seasoning wasn't great, and my wife didn't even finish her meal. She warmed up some leftovers. I can't recommend it.

What a great surprise to find a high quality chicken restaurant and dining experience. Super food and service. Nice use of technology to track your order time and fantastic food. A special note on the service which was outstanding!

Food was mid (extremely average) if you're a person of culture who's background involves well seasoned food....this place is not for you. Chicken patty was fresh but bland as can be. Nothing is special about this place.

What a pathetic portion inconsistency... happens more often than not! And the order took 10+ minutes to prepare! No wonder they closed the other location in Texas...there is never anyone in it.

Food was alright, but service was phenomenal! Thank you to Iveth for walking my fiancé and I in how to order and providing recommendations. Iveth is so helpful and kind. My fiancé and I got the original chicken sandwich and it was ok, but he loved his. We also got the tater tots and fries. We prefer the fries. I wasn't a fan of the seasoning on the tater totes. The ambience is chill and thankfully it wasn't packed. I'll comeback and check other items on the menu.

Worst customer service ever. Always missing items from the menu. My order was missing tater tots that I ordered and when I noticed and asked about it, the rude girl told me they ran out and refunded me. Makes no sense to not tell the customer , I should not need to ask. Will never be coming back. Stay away from here

Food was great service was fast the place it self looks very well kept up Nice and clean and very nice workers My name is Michael Ward and I give this place 5 stars

Stopped in at breakfast time today and YUM! such a visually appealing restaurant with bar, standard and outdoor seating. Not just a tender or sandwich joint. Salads, bowls, beer and wine!Dont love the kiosk order system. Luckily the morning I went wasn't busy so I was able to speak with and order with a human. He was very friendly and helpful. I think people would be more connected to a business with a personal touch. Have a kiosk or two but keep a human connection with your patrons if you want them to keep coming back. Oh ya, chicken is delicious!!

Finally had a chance to try Birdcall and had an amazing experience. The chicken sandwich was incredibly tasty, with well seasoned chicken and fries fried to perfection. The service was outstanding, with friendly staff members who were attentive and accommodating. Overall, I highly recommend this restaurant for anyone craving fast, delicious chicken and top-notch service.

Stopped in for late lunch/early dinner, ambiance was fresh and clean. Seating both inside and out. Ordering took place at a kiosk but there was plenty of help nearby to answer questions. My wife and I ordered chicken sandwiches. ( The Rancher & Grilled Chicken Caesar). Both came out quick, hot & fresh. We both got combo meals, Tater tots that were super crispy and well seasoned. Drinks were self-serve for soda/tea, but a big surprise was Margarita's were available. GREAT addition. We'll be back!

Edit: updated my review to 3 stars for good customer service response. When I reached out regarding these issues they were quick to respond, gave a refund & a discount code for our next order. I have been here 3 times and every single time they have either forgotten something or messed up our order. They are very slow and this last time we placed the order online thinking it would be less likely to get messed up..they forgot to give us an entire meal we ordered! I don't typically get upset when a restaurant forgets something- things happen & people make mistakes but I can't understand how a place can screw it up every single time. And the food itself is nothing to rave about anyway

The food was average, but the customer was fantastic. The location was great and atmosphere was relaxed.