Gloria S.
Yelp
Very unhappy with the customer service I received from this store after recently purchasing my Hyacinth Macaw from them. At the time we gave the non-refundable deposit and signed the contract, we were informed that credit cards were accepted. I informed them my boyfriend wanted to buy me my dream bird for my birthday. They sent the invoice to him by email, he made the payment with his credit card (for safety purposes, especially since we are in California and we were sending a $15,000.00 deposit) the contract under my name was also signed that day. About 10 days later, the store called me saying our credit card payment was going to be kicked back to us because the payment was made by my boyfriend and not me (he knew that at the time of payment & contract), and that they ONLY wanted a bank account transfer under my name. We were told if we did not, they would cancel the contract and they would sell my bird to someone else. Being forced to, I had to use my own $15k and send them a transfer to their bank account. Also at the time of the contract, we were told that the bird would come with a "no disease" warranty and that we had 48-hours from the time I got him, to get him to a vet, and in case there was a health problem they would refund me/warranty the bird. At that time we were also given a estimate delivery date of end of October (when the bird would be 7 months and weaned). In late September I called the store to make a payment towards my balance and to get an update on my bird, and I was informed that I would not be getting him until 3 months more or so, or until he was past 1 year old because he had not been weaned yet. Anyone who is experienced with birds knows the longer a bird is with someone they get attached to only them and will dislike anyone new. I do not want my baby bird getting attached to any one else but me! As I said, I also called to make a payment towards my balance. I was once gain told that I could make a credit card payment as long as the card was under the contract holder's name (myself). I made a $4,000.00 payment with my credit card (again, for safety purposes) but to my surprise, the next day the store called to tell me that "my card was a stolen card" and that I was making a "fraudulent transaction" with it. I sent him a picture of my card (which happens to be a custom printed credit card with my picture on it -something I'm sure a thief probably wouldn't be dumb enough do) , a picture of my ID, full current statements of the card, as well as statements for it from a year ago. Still, I was told that the card was a stolen card and that the payment would be refunded and once again, the store threatened me with cancelling my contract and selling my bird to someone else. I was told again, they would only accept another direct transfer from my bank account. After being fed up with the threats and the insults, I sent my entire final balance (was not due for another month) and made them send my bird finally that following week, however, the only way they would ship him to me was if I signed a waiver to any warranties on the bird (the warranties I was PROMISED when I signed the contract) Their reason was because the bird was not weaned yet and I would be hand-feeding him myself. I understood my responsibilities and risks with hand-feeding him myself, but that has nothing to do with a warranty for any diseases. Not having a choice, I signed the warranty waiver. Finally, I was told that the bird would be sent with the harness he was already "trained" to wear. When I got the bird, the harness was not shipped. It has almost been one month (received him on 10/04/21) and I have been promised his harness would be sent to me about 4 times now. Still, I have not receive anything. I went out and purchased my own and my parrot refuses to wear it. He freaked out when he saw it. Looking back at the pictures sent to me by the shop of him wearing his harness, and talking to other bird experts, it looks like the harness was too tight on his body, which could be why he freaked out and refuses to wear it. Overall, the customer service I received by this store was unacceptable, especially for purchasing a bird that was around $30,000.00, yes around "thirty thousand dollars". I would not recommend this place to anyone. I really do not like to give bad reviews, but in this case, I think people need to know. I wish I had known how their business was run, I would have purchased somewhere else.