Dahee L
Google
Extremely disappointing experience -- especially from the owner.
My husband and I came to this restaurant tonight with our baby. We've been regulars for a while, and while the food has usually been good, tonight was truly unacceptable from start to finish.
We were seated at 5:10 p.m. and waited 20 minutes before anyone even greeted us or brought water. When our server finally came, we ordered right away -- the same three dishes we always get which are two drunken noodles with beef and one yellow curry with beef. Unfortunately, it took an hour for our food to arrive, and when it did, everything looked and tasted off.
Both drunken noodle dishes were shredded into tiny pieces like someone had chewed and spat them out. They were missing the usual vegetables and were cold in some areas. The yellow curry with beef looked even worse -- the beef was grey, chewy, and had an odd taste. Even the rice was dry and hard.
We politely showed our server the food and asked if we could speak to the manager -- not to get a free meal, but simply to share feedback as regulars who care. The server came back and said only the owner was available, but that she didn't want to talk to us. That was shocking enough, but then right at that moment the owner stormed out of the kitchen, came straight to our table without introducing herself, and started grabbing our plates -- even taking one out of my husband's hands mid-bite.
She said, "I heard you didn't like the food, so I'm taking your plates."
We repeatedly told both the server and her that we did not want anything comped -- we only wanted to share our experience. Instead, the owner began raising her voice at us in front of our baby and other customers, yelling, "You don't like the food, I don't know what you want me to do about it. You don't have to pay, but I'm taking the food."
This is not how any business -- especially a restaurant -- should treat its customers. We've worked in the restaurant industry and fully understand that mistakes happen, especially when busy. But what matters is how management handles it, and this owner's behavior was downright hostile and disrespectful.
There was no apology, no acknowledgment of the issue, and absolutely no professionalism. I genuinely feel bad for the staff who have to work under such leadership.
Sadly, we won't be returning, and I hope the owner reconsiders how she treats loyal customers who simply care enough to give honest feedback.