Rebecca V.
Yelp
Came here before a concert for some drinks and a shared appetizer - it was 2 hours before doors, so not very busy, but fully staffed. Walked in and was not acknowledged by anyone, even the girl who seemed to be serving as host (although she was wiping and half-assed setting tables). After 10 mins, she finally had a clean table and just waved us over and put menus down without saying a word. I was confused because all I got was a food menu and mocktail list. My partner got the bar menu and a different food menu (so total 4 different menus for our table). After another 5 mins, our server came over and asked if we'd been helped, no greeting, nothing. We gestured to our empty table (no plates, silverware, water cups, like other tables had) and told him no. He came back with a bottle of water and then took our orders. Another five mins, he came back with glasses for our water. Another five mins, he came back with chips, salsa, and our queso we ordered. Five minutes later, he got app plates and cutlery. We finished the chips and dips after about 15-20 mins and he came back and asked if we wanted more chips. I said sure and asked him to check on my margarita (there were 3 rather chatty people working the bar, so no excuse for a place that seats 70ish people max). We got a second basket of chips and were told my drink would be out any second. We watched another table complain (to a lady not in any distinguishable uniform like the rest of the staff) that they had finished their appetizer and food and still not gotten their drinks. She went to the bar and they had drinks in under 5 mins. We thought about doing the same but the lady disappeared into the back. Two tables of 3 and 4 that were seated after us got their drinks and we were still waiting, so I decided to put a clock on it and say that if I didn't have my drink by 6:02pm (I ordered it at 5:02pm), I would ask them to cancel it. After all, doors open at 6pm and the clouds threatened heavy rains that I didn't want to be caught in. It took a few minutes to be able to flag down our waiter and cancel the drink, but they two tables next to us that got entrees and drinks or drinks and paid before we were even brought our check. SO disappointing. I would rate zero stars if I could. For a business in an area that is only kept alive by concert-goers, you would think they could operate more efficiently.
