Biscuits & Bath - Riverside Blvd

From the moment we first walked through the doors of Biscuits & Bath Riverside, we knew we had found something special. A place where love, care, and dedication radiate from every single person. For years, they have been more than just a daycare, training center, groomer, or vet service. They have been Lovey’s second family. Our little Lovey isn’t just a dog. She’s our heart, our joy, our family. And every time we leave her in their care, we do so with complete trust, knowing she is in the hands of people who love her as much as we do. From playful daycare days to the patience and kindness of their training team, from the incredible transportation services that make life so much easier to the expert vet care that keeps Lovey happy and healthy, Biscuits & Bath has given us peace of mind in a way words can’t fully capture. But perhaps the moment that truly took our breath away was Lovey’s wedding grooming. She wasn’t just getting a trim. She was being pampered with love, treated like the little princess she is, and when she came out, she was absolutely glowing. It was one of those moments we’ll never forget, and it was because of the care and dedication of their incredible grooming team. And we can’t say enough about Jonathan. His warmth, kindness, and unwavering dedication to every pup and every worried pet parent make this place what it is. A haven. He doesn’t just run things. He creates an atmosphere where every dog is safe, loved, and celebrated. Biscuits & Bath Riverside isn’t just a service. It’s a family. And we are forever grateful for the love and care they’ve given to our little Lovey. Thank you for everything ♥️

Biscuits and Bath is the only place we trust to take care of our two dogs. They always come back from the groomer happy and adorable as can be! Our boy George loves daycare here so much that he literally drags us to the front door and tries to paw his way in, even when they’re closed. The staff is also phenomenal. They are highly responsive and easy to book services with via text. I wholeheartedly recommend biscuits and bath for anyone looking for grooming/daycare/boarding services 💙

Johnathan and the staff at Biscuits and Bath's Riverside Blvd. location combine professionalism with warmth, caring and thoughtfulness. Johnathan spent time on the phone with me talking through an issue before I brought my new rescue in for a bath and was then as lovely as can be when we arrived. His staff clearly enjoyed their work environment -- everyone was a delight to engage with. My rescue was comfortable from the get-go and then got an excellent bath. I can't recommend this facility any more highly.

I got my dog’s haircut here, and they did an amazing job. The haircut included a bath, teeth cleaning, nail trimming, and gland expression. Prices are reasonable. The facility is clean and well maintained. The staff is wonderful and friendly. Johnathan, the manager, is a great communicator and managed the whole process effectively. Highly recommend getting your next pup cut here.

My dog is always has the best time here! He has a safe, fun time and it makes my life so much easier to have a reliable place to watch him while I’m at work. Everyone who works here is so nice and caring and my dog loves them.

I cannot speak more highly about the staff and services that Biscuit & Bath provide. They are attentive, responsive and most of all caring. I am very impressed with their groomer who has mastered the art of trimming what is a very challenging coat of fur. Brava!

We have been bringing our precious family dogs too Biscuits & Bath on Riverside Blvd for over 15 years. Dogs are the VIPs here. The staff cares about their clients, both human and canine. We have always been pleased with the management, but Jonathan has raised the bar. He knows each of the dogs – – their behavior, their demeanor And their unique personalities. We feel secure when our girl is having a play day with Or human and animal friends at Biscuits and Bath

I want to shout out biscuits and bath for the great service my dog child received while getting his grooming. My dog has severe anxiety and he is not the easy dog to deal with under those circumstances. Thank you to Johnathan and his knowledge and experience. he quickly recognized that my dog child needed extra TLC. Diana the groomer did an amazing job and was so patient. And professional. Diannie one of the dog handlers went out of her to make sure he was comfortable and gave him extra cuddles in between his grooming. I will definitely be back because of the 3 of them. Thank you so much.

From the moment we first walked through the doors of Biscuits & Bath Riverside, we knew we had found something special. A place where love, care, and dedication radiate from every single person. For years, they have been more than just a daycare, training center, groomer, or vet service. They have been Lovey's second family. Our little Lovey isn't just a dog. She's our heart, our joy, our family. And every time we leave her in their care, we do so with complete trust, knowing she is in the hands of people who love her as much as we do. From playful daycare days to the patience and kindness of their training team, from the incredible transportation services that make life so much easier to the expert vet care that keeps Lovey happy and healthy, Biscuits & Bath has given us peace of mind in a way words can't fully capture. But perhaps the moment that truly took our breath away was Lovey's wedding grooming. She wasn't just getting a trim. She was being pampered with love, treated like the little princess she is, and when she came out, she was absolutely glowing. It was one of those moments we'll never forget, and it was because of the care and dedication of their incredible grooming team. And we can't say enough about Jonathan. His warmth, kindness, and unwavering dedication to every pup and every worried pet parent make this place what it is. A haven. He doesn't just run things. He creates an atmosphere where every dog is safe, loved, and celebrated. Biscuits & Bath Riverside isn't just a service. It's a family. And we are forever grateful for the love and care they've given to our little Lovey. Thank you for everything

Nicole did a great job on my f1b goldendoodle. It was his first grooming and she took the time to ensure he was comfortable. She dried him using an alternative method because he's terrified of the blow dryer. I picked up a handsome happy pup.

I think that this was the greatest place ever created for Reggie! ( my dog). I bring him as often as i can. The staff all knows Reggies name, they take amazing care of him. In the morning if I say we're going to "your happy camp" he practically flies out my front door. I love the staff John and Armand, and I love the place. Run don't walk run with your dog to the greatest place ! This is the b&b on Riverside is my favorite place ever! Armand seems to be in charge at the moment and he's brilliant. No one will ever treat my Reggie better! Thank you!!

I hoped this place would end my search for dog grooming. Unfortunately I don't think it did. First off, whoever booked grooming session for me was someone from corporate centrally or something. She's not specific to this location and failed to realize the groomer was double booked. So when I dropped Caesar off around 10:30am in the morning for his supposedly 11am grooming session, Katerina (the groomer) told me she probably wouldn't get to him till way later, maybe 1 or 2pm. Not her fault at all, and they tried to make it up by offering walking Caesar home for free. With that said, get the booking sorted out. Secondly, after Caesar was dropped off by them post-grooming, at first glance he looked great. So when they called and asked how his haircut was, I had no complaints. Then when I had more time to stare at Caesar in the following hours without my baby crying in the background, the hair cut looked VERY choppy. His face was cut uneven, one side had more hair than the other. His legs were cut uneven as well. Just in general a very rough cut. Now this could be also due to the groomer was in a hurry and couldn't do what she intended to. Again I had high hopes for this place. The location is near me, staff and groomer were very nice and tried to make things right. Unfortunately the actual grooming was just not there, and the whole double-booking situation was a bit annoying.

I thought I'd post about the Biscuits & Bath grooming service since most of the other comments here relate to their other services. I took my puppy there for a haircut and bath. This service includes many of their "spa" services baked into the price. I dealt with three different managers over the course of two days (registering and booking on day one and then the grooming on day two). They were all very amiable and helpful, explained the fee structure clearly, and seemed to know and greet in a very friendly way all of the dogs and owners who were coming in to drop off their pets for daycare. But I was particularly impressed with their groomer (Katerina). She spent about 10-15 minutes the first day when I was booking the appointment just reviewing what she thought needed to be done. She then spent over 20 minutes the next day reviewing with me grooming techniques for my dog after she had groomed her and assessed errors I was making. My dog is a Shih Tzu which is a breed that requires a lot of grooming attention on a daily basis and Katerina gave me numerous tips on daily care for my Shih Tzu's coat. I was very pleased with the service and the care and attention given to my puppy.

Biscuit & Bath riverside boulevard location - Terrible service I hired your service for a month of dog walking. The person who talked with me on the phone said that the location on Riverside boulevard had just one dog walker (name Luis) that would walk my dog. I said that was fine, and I explained to her that I was going to travel for four days, and during these four days, I would need the dog walker to walk my dog in the morning and the afternoon. She said okay. I requested that the dogwalker come and meet my dog while I was still in NYC. He came to my house, we adapted, and everything went well. I went traveling calmly, confident that everything was fine. However, on Monday, December 5th, I received a call from the store manager saying that the dog walker had not been able to walk my dog, as my dog was very agitated. I found it very strange. But the manager said it wasn't the dogwalker that had come to my house before, but a new dog walker. I was shocked as the person on the phone did not say that another dog walker would walk with my dog. Obviously, my dog wouldn't go for a walk with someone he didn't know. I was working out of NYC. I had to cancel the meeting to get in touch with a friend who could walk my dog in the morning. The store manager apologized and said that in fact, this could not have happened. Tuesday, the biscuit & bath dog walker (Luis) came again and managed to walk. However, I got a message saying that Luis would not be available to walk my dog on Wednesday. This message was, for me, the apex of the irresponsibility of your store. I was apprehensive about my dog and couldn't believe what had happened. I trusted your store. Again the manager apologized. I was extremely upset and disappointed with what you did to my dog. In addition, the manager informed me that another dogwalker tried to enter my house, and my dog ran away and pooped with blood. This happened because my dog became very anxious with people he had never seen entering the house and, without the slightest experience with dogs, tried to take him for a walk. In conclusion, I missed more meetings to call my friend, and I had to pay my friend again to walk my dog. I advanced my flight back to NYC, where I had to pay the costs of changing tickets. I canceled my service with your store on Thursday and asked for my money back. Today the same dog walker that stressed my dog came here to walk him. My dog was very nervous to see her. Again, this whole situation demonstrates a lack of organization in your store and a lack of responsibility for the welfare of animals and their owners. I'm still waiting for a call from someone from the store, and I am still waiting for someone to contact me. I asked for a refund for the service I purchased, which did not occur, and I received NOTHING. Do not use this company! And please, Biscuit &Bath, be responsible and give me my money back!

While I always appreciated the care my pet received. I was very shocked at my last bill where the billing appeared excessive. Some days were billed $100 for day care. I'm gobsmacked. The staff was always supportive and friendly. There were times I would come home and find my door unlocked. Weekends were always a problem. Scheduled dog walks would mysteriously get cancelled requiring a follow-up call and pick-ups often didn't occur till after 10:00 a.m. despite a 9:00 scheduled opening time. The dog walkers were great but there seems to be some higher level management issues with Biscuits and Bath.

My little guy Horton (shih tzu mix) loves Katerina- when we moved from Texas it was difficult to find someone who gave him the same quality Mohawk style that he used to get in Austin, but she does a fantastic job and always pays attention to how I like him to be cut. I knew this was the perfect spot from day one when she scooped him up and started loving on him. He's also done the day care and I use the vet on the UWS, they are all very accommodating.

Biscuits & Bath @ 160 Riverside went above and beyond with my dog, a large Rhodesian Ridgeback. He was experiencing a great deal of separation anxiety having just moved into the city, and the team was just wonderful in welcoming me to the neighborhood and assuring me that he would be in good hands, and he was. I was so grateful to utilize their services while adjusting to the neighborhood temporarily. While I have since moved a bit further North, I will be utilizing biscuits & bath in the other locations again--just knowing that they were so accommodating at this initial spot. The care for him and peace of mind for me was tremendous.

I wanted an energetic dog that would be able to run with me when it got older, but I didn't have a well thought-out plan for what to do with that dog when it came home with me as a 2 month old puppy from the North Shore Animal League. After 3 painful months of adjustment with ruined work schedules, a frazzled dog walker, two unhappy owners and neighbors who complained, I stumbled on Biscuits and Bath while I was out walking (trying to tire the puppy out). I immediately took B&B up on their free three day trial offer. I was hooked. Our puppy --who is smart and strong and very interactive-- immediately began to thrive when given the opportunity to hang out with other mutts all day (okay this is the UWS, so most of them are pure breeds). Instead of US being exhausted and worn out all the time, now it's the PUPPY who can barely keep his eyes open. After a vigorous "workday" of being a dog all day at B&B, he comes home to us happy to rest and hang out and nestle with us. The staff --plainly stated-- love dogs. They love our dog (who wouldn't!?) but they speak warmly and caringly of the other charges in their care and you can tell that they are genuine about it. For dog people, it's really important to know that you are leaving your little one in a supportive, pleasant environment. I'm inclined to knock off one star because B&B's prices are so breathtaking, but in their favor: 3-day free trial + first month half-off. Once you're hooked, they soak you for all you're worth, but at that point you really know exactly what you're getting. (Unlike that stupid gym membership I bought and am unable to cancel). Also: I've used the overnight services, which the dog also clearly loved, but found that the $75/night price was a little hard to stomach. Petsmart Pethotel is LESS THAN HALF the cost. We love Biscuits & Bath and are so grateful to them and to the other dogs, who take such could care of our pup. See also: SLEEPING THROUGH THE NIGHT

I have been a member here since January and my pug goes in for daycare three times a week. The staff is caring and attentive and love him almost as much as I do. They take great care of him and I feel comfortable knowing he is in their care. I do take off one star because of the price, but I accept the price for the piece of mind of knowing he is in good hands.

I have taken my maltipoo to biscuits & bath since I brought her home from the breeder, and I am pretty satisfied with all the staff. I am at work 9 to 6-7pm, so it is great that my puppy have a place to play with other dog while I work. She goes there 5 times a week, and she loves going to the daycare. Whenever she is near the area she gets all excited. She also have her best friend at the day care and they post up pictures, and you can check out the pictures in your account. Biscuits and bath did made a mistake once by not picking up my puppy for a pick up, but they explained the situation and the manager sincerely apologized and gave compensation for their mistake. I do agree with past reviewer that the price is bit high, but it is super convenient that it is near my house. I also did private training with Allyssa who is at upper east side now, and patrick who is new to the riverside blvd location, and both of them were great to work with. I recommend this place.

I went to this place to check things out and the staff were very nice. right away I felt welcomed the play area was very cleaned and the dogs looked very nicely groomed highly recommend this place the people know what they are doing with dogs

Updating my review of Biscuits & Bath, now that it's been nearly a year since my last review. Our dog - no longer a puppy - still loves going to daycare just as much as when she was little. I strongly believe in the value of early socialization, as Adelaide is the most social and friendly dog you'll ever meet, and she's great with all other dogs, from the youngest and most timid puppies to the obnoxious and big dogs. She loves them all and is great at playing with them all - I owe a great deal to Biscuits & Bath for that! Since my last review, we've also used Biscuits & Bath for their boarding services. On more than one occasion, we were stuck and unable to return home on the date planned (including during Hurricane Irene). The team at B&B was incredibly accommodating and kept us informed and updated every day. They care so much for the dogs, and I feel secure knowing she's in good hands. We've also had to leave unexpectedly for family emergencies, and they are great about accommodating us last minute and being there for our dog in every possible way. If you can afford it and you live in the city, I recommend Biscuits & Bath for all your grooming, boarding, and daycare needs!

My puppy (well, she's not really a puppy any more, but she'll always be one to me) adores me. And I mean REALLY adores me. She has separation anxiety and gets upset if I leave her in the apartment for even thirty seconds to take out the trash. She sits next to me on the couch when I'm on the computer, like now, and paws at my hand so she can hold it between hers. She wakes me up each morning with a kiss and often jumps straight into my arms when I get home. And yet she bolts out the door each morning when the driver for Biscuits & Bath calls her name. I think that pretty much says it all about this place. The staff here are real dog lovers, and it's clear that the dogs (or at least my dog) love them as well. I get a video update of my dog at play or in a training session about once a month (and they can send you more if you request them-- for example, to do "homework" with your dog). Those days are always amazing for me-- I can't stop smiling-- and maybe just a little bit annoying for my friends and co-workers, who are then inundated with videos and pictures and, "Isn't she the cutest?" demands. I work long, sometimes unpredictable hours, and Biscuits & Bath really gives me peace of mind. They have a great pick-up and drop-off service, and they always feed her dinner before dropping her off, so I don't have to worry if I have an unexpected late night. There's an in-house groomer and even a veterinarian, both of which are incredibly convenient. And the staff calls me if Marshmallow seems unhappy, if she has an upset stomach or got into a bit of a tussle at daycare or even if there's unexpectedly heavy traffic on the roads, all of which I definitely appreciate. Every morning I smile to see my dog excited to go to "school." And every night they return her to me, happy and tired and ready to snuggle. It's expensive, but, in this case at least, you really do get what you paid for.

Puppy play group is just about the greatest thing ever when it comes to providing socialization for your puppy! We started going to the UWS location last Thursday, and the staff has been so friendly and welcoming, offering training tips, reassurance, and supervision for all the little pups. We signed up for training class at the Greenwich Village, and are so pleased with our trainers, Tamar and Christine. They tell it like it is and are so knowledgable--there doesn't seem to be a question they don't know the answer to. I have to say we are 100% satisfied with the service we've received from both B&B locations and would highly recommend!

They were quick to accommodate our dog for the day. Easy to communicate with during booking on phone, and staff was extremely friendly in the location. Our dog came our pooped, which is amazing as she is always energetic.

So, yes, this place is pricey, but honestly, the comfort I have leaving my dog with them is worth it. The entire staff treats her like she is their family; they are kind, warm and professional. She sometimes stays with my parents for extended periods but everyone at B&B remembers her by name as soon as she walks in, even if it's been months since last seeing her. I know she is happy there because she always runs in as soon as we get to the door and comes home so tired after a long day of playing with her best friends. I love that they post pictures and videos on their Instagram page throughout the day so I always feel like I know what my dog is up to and how she's doing. Occasionally, I can't make it in time to pick her up before B&B closes so they will drop her off in my apartment for me. I've come home to her food and water bowls filled. It's SUCH a relief to have a place like this in the neighborhood.

FREE PLAY GROUP They have 2 separate rooms: 1 for big and 1 for small dogs. No staff supervise at this location. The big dog room had high energy dogs.

I had my pup do the overnight boarding while I was out of town. B&B sent me an e-mail almost daily with an update on how my dog was doing along with a picture of her playing. The best part was that my flight home was delayed preventing me from getting there in time for closing. I called them and they offered to drop her off in my apartment for me so she was there when I arrived home. Great service!

They did a good job on grooming my puppy but I found a tiny scar on him after they groomed. I understand that he might be anxious that time and you accidentally hurt him a little bit (but actually I feel like it is still lack of professionalism) but they didn't say anything about it when I picked him up. I can forgive them since it just a super small scar but I feel like I won't be there again.

A little bit pricier than my previous groomer, but Katerina does an amazing job, and my dog responds to her very well. Great staff too. Very pleased with the result after two visits.

The entire staff is professional, patient and kind- three very important characteristics you look for when boarding or placing your dog in their care. I could not task for a better place to take my dog for day care, grooming or boarding. Penny loves them and always has a great time. I love that they share photos of the dogs while in their care. Penny loves Katerina, who is their groomer. She has a special way with all the pets and you can tell she loves them and they love her! They have amazing attention to detail and would recommend them, and the folks at Riverside Blvd to everyone!

The fast answer is no. I gave them a healthy dog and they returned one that could not walk. The communication is late to non-existent, misleading and changes ask questions. Ownership does not return calls as I have left two and was not asking for anything besides assurance the communication would approve. I rarely write reviews and it is generally driven by superb service or by extraordinarily poor. In this case communication was poor to intentionally misleading and our pet could get hurt. They are not below market in pricing, but higher. I boarded our dog st the UWS location and was impressed with the detailed questions they asked about my dog, such as behavior, health issues, preferences etc. I made it clear he is healthy but he is a shepherd and might try to break up fights and does not back down if he becomes part of it. Overall he is sweet and gets along well with other dogs. We dropped my dog off on Tuesday with instructions for a daily walk. On Wednesday I received a nice picture and an update. I inquired upon receipt of the same if they had a doggie cam that I could access but received no answer. Most days I received a picture with only a mention that he threw up his food one day but no injuries. Sunday as we were headed home I received a call from the kennel that Seamus was limping and they thought it was due to old age. I told them he had slowed, but doesn't limp, so did something happen, get in a fight, etc.? She said that no, it just started. When I picked him up the answers from the manager Patrycja were thin and she said the vet briefly looked at him and could see no marks or breaks. I then asked if they checked his paw and she did not know & said the vet looked at him briefly which seemed odd. On Tuesday he still couldn't walk and I called and asked to see the log on Seamus. I reiterated, as I had said on pick up, that accidents do happen but knowledge of the accident would be helpful. Also if this was a two day problem then I would wait before seeing the vet and hope for improvement. Could this have occurred earlier, in which case I might see my vet. I was told there was no log on each dog but as I stayed on the phone the manager Patrycja said that it looks like it might have been a problem on Saturday and then she said she would have to talk with the walker and call me back. She then left me a message that it actually happened on Friday but they had no knowledge of any accident. Here is the problem. They never called me but walked my dog again on Saturday this in spite of noticing a limp on Friday Then they tried to walk him again on Sunday & one block away he just fell down on the street. When I complained about the lack of communication they credited me for Sundays walk that he didn't take. I questioned their policy, if they had one, on communicating and reporting injuries. They then changed the story that on his limp on Friday was old age and being not an energetic dog. What struck me as odd is that a business that dings you with ancillary charges did not answer my question about a doggie cam until after I picked up my dog. I would have paid for a membership so I am left wondering if that was part of the coverup or just more incompetence.

B&B takes amazing care of our dog Lacey. The staff is so kind and nurturing. I never worry when we leave her there.

This place always takes care of my dog with kindness. The dog walkers say hello and are always professional.

My dog has gotten pink eye, giardia, and oral warts from this location. Hearing about other infections from this place as well. Better off going for long walks and Central Park.

Love this place! Staff really loves dogs and it shows. Manager is really responsive and on top of it. They were very accommodating and we were able to go to a show and have fun knowing our dog was having a playdate and a bath. Truly the best grooming he has ever had. One tip, better to call the locations directly than the main number; never did reach a person on the main line, but the staff at this location's direct line were terrific. Thank you and we'll be back!

I'm highly protective of my beautiful pittie rescue, who was attacked by off leash dogs in 2012 which affected both of us. The attention, care and love they gave my girl warmed my heart. Their attention to detail is a lost art. They noticed and noted when she was better and when she required more care. They are incredibly attentive, not just of the dogs but us crazy parents, too. The updates encouraged me and helped me feel better, especially from those who really "got" how wonderful my girl is. I will say I would have liked to see pics of her ;) but I was understanding of the circumstances. None the less, I feel confident and comfortable in knowing there is a place I feel safe leaving my precious cargo when we're out of town. And the more she goes the more comfortable and familiar she'll feel. It's a relief that can't be put into words. They quite literally moved me to tears when I dropped her off for the first time, watching her go through the motions and begin to get comfortable and I noted that the handler never took her eyes of my girl. They are the epitome of what it means to be a professional, and passion for our beautiful creatures.

I have been a member of Biscuits and Bath for 2 years now after moving back to New York. My puggle spends 3 days a week there and since I travel frequently she often stays overnight at the UWS location. The staff is attentive and caring and my puggle is quick to respond to them. They work with a sense of urgency if she is not feeling well and never hesistate to call me to fill me in or check up on her. Bianca loves spending time with her pals and I feel safe that she is in good care.

LOVE B&B! I cannot speak for other locations, but the B&B at 160 Riverside Blvd is amazing! I have two dogs. Took my first one to B&B for about two years when I "met" one of their dogs available for adoption. My heart melted when I saw the second/ "rescue" dog but I was not sure if I could handle a new puppy. Getting the second dog was the best decision I ever made and I could not have done it without the help of the staff at B&B. (My first dog is not affectionate and is also very difficult, something that B&B just accepted and dealt with for the two years before I got dog #2.) During the early months of training a new puppy they had great trainers to help (Patrick is great!) and people available whenever I needed some extra help for dog walking, late nights at work, or just some support with "new puppy issues" ... they were always there. Manny and Lynn are FABULOUS!!!! They are almost like my second family ... yes it is pricey but well worth every cent! I know that if I get stuck at work or delayed for any reason my dogs will be well taken care of and, if I ask, taken home, fed and happily asleep when I get there. Sam (the manager), Manny and Lynn are great! There are also a number of other people there who seem to really care about dogs (my pups love Oscar!). They do a good job of managing staff turnover and dealing with the occasional staff who should not be there. The B&B at 160 Blvd is very well run .... the number of people standing outside everyday watching dogs play with big smiles on their face tells you how much people in our little corner of Manhattan love the place and people who work there.

Katerina is fabulous with my dog. He's a nervous dog and he warmed up to her straightaway. She is patient and loving towards him. She does a fabulous job trimming him. We have been to many doggy spas and my dog drags his feet when entering any of them, but he gets really excited when he see Katerina wagging his tail and licking her. That's testament enough.

If you care about the welfare of your dog and your mental reassurance about your pet's safety while traveling, go elsewhere. The personnel have proven incapable to follow simple instructions. We asked that our deadbolt was locked upon drop off. It wasn't. As a result, our dog was found wandering our building. We are beyond lucky she didn't end up on the street. This is after they forgot to pick her up on Friday. And this all followed a weekend stay were we got an email saying "don't mean to alarm you, but your dog got into a fight and was bit." We are done sending our dog here. When you go out of town, all you want is to feel like the people you leave your pet with care for him/her the way you would. Biscuits and Bath just categorically doesn't.

I finally tried Biscuts and Bath on west 13th street after getting a part time consultancy job..the Staff could not be more friendly and hospitable. Not only were they warm and outgoing to me...but to Dudley, my tibetian terrier..they were and are incredible!! I am not currently working and feel so guilty since I cannot afford full time day care..nor is it necessary..yet I think Dudley would prefer to be at Biscuts rather than with me.... I love everybody there!! They ALWAYS extend themselves and are more than helpful...they treat Dudley as good as I do..they treat me better than my ex-husband!! I would suggest if you love your pet and cannot be with him/her during the day...the better thing to do is drop them off at Biscuts and Bath....I love everyone there..they are the best and take such great care of our Duddles and of us!! The staff is always on alert, friendly and will ALWAYS go out of their way to please and do anything to help!! If you love your dog..then get him/her to B&B...it is one of the best treats available!! I love you all...Rob, Jonathan, Alegra, Candy, Jason, Amanda, Chris..and everyone else who makes things so special for our family... We love you all and a BIG thank you!! love and licks, Marcee, Phebe and Duddles!!

Biscuits & Bath (13th street location) has basically raised my 5 month old goldendoodle puppy with us. As soon as we got him I knew he needed to have social interaction with other dogs so after a few referrals we tried Biscuits & Bath. It was the best decision. He comes home every day exhausted and tame. B&B takes care of everything; last minute boarding, the vet if he is sick, grooming and training. I have used all services and they are fantastic. It is expensive and the fees do add up, but if you are going to get a puppy and you work out of the house, I personally believe that this is the only solution. Allegra Quinlan and Jonathan Horan are two employees that stand out at B&B. I feel that they know my dog well and go the extra mile for him which is really comforting. The only constructive criticism I would offer is that they should assign one person to manage their regular accounts. I find that there are many people calling me about the same things (mostly billing issues and upcoming membership fees).

I lived in the Trump buildings and this doggie daycare was so convenient! I do think its a bit pricey, but it was worth making my life easier and hassle-free! They open early and close late, which was great since I would often have to work overtime. They would even walk my dog back to my apartment when I couldn't make it home in time for them to close or if I made unexpected dinner plans, etc. My old doggie daycare would close at 7pm and it was too difficult to make it there on time every night! David, Sam, and Anthony are so nice! They always understood my strange work schedule and kept my Max's best interests at heart. They always wanted to make my life more convenient. I would even often stay and chat about life at length with them after a long day at work and picking up my dog. All of the dog walkers would wave to me when I would see them on the street, and everyone who worked here had a very positive demeanor- something that I appreciated my dog being around. If ever Max wasn't feeling well or something was wrong, they would call me and let me know. They also have a vet on staff which was very convenient for a second opinion (Max gets ear infections a lot). Max loved going there, as soon as I said "its time to go to school" in the morning, he would start going crazy and got so excited! He made lots of friends that we would see around our building. I would honestly recommend this place to anyone. If you can afford it and you live nearby, this is the place for you!

Our Great Dane Maximus loves the welcome, the care and attention he gets from the Professionals at this location. They clearly know their dog clients in terms of personality and behaviour as well as their human clients expecations. The professionals really go above and beyond in service and truly do their best to make it a personal experience so that you dont worry about your best pal while he is in their care. The professionals act on their own initiative to reach out just to check in, and/or if they are concerned or otherwise share photos of a special day of play. Max has a bunch of new friends and is as happy as we could hope for him to be be while away from home. Thank you Everyone at Biscuits & Bath Riverside Blvd!

My little Coton, Mishka, comes here for grooming, and for day care 3 days a week. I'm ashamed to admit that I don't know too much about the place's inner workings, but Mishka seems to love it - she bolts like crazy to get inside, and jumps all over the staff kissing them. There are 2 playrooms, one for big dogs and another for little ones, and they seem pretty closely supervised. Everyone working there is extremely nice and seems entirely competent. Their groomers are great, and take instruction very well. My only complaint would be that, when we pick Mishka up in the evening, they sometimes bring her out of a back room - where I expect she's being crated. Still, I trust the staff here enough to plan to leave Mishka with them when I'm on vacation, and she came back from boarding healthy and cheerful. The staff even gave me updates when I called to check on her. The on-site emergency vet is a big plus. I haven't tried their training services, so I really can't comment on their quality, but I do love that they give regular reports of Mishka's behavior, mood, and health.

I moved to New York in July as a traveling nurse. I needed somewhere to take my puppy, Daisy, to wear off all of her extra energy. I found out from someone about Biscuits and Bath puppy promotion.The promotion has expired, which was sad, but I continue to bring her to this site. I have her enrolled in the Unlimited Monthly package which is perfect for me. I can bring her anyday that I want. I like the fact that I can make appointments for grooming while she is in their care. I also like the fact that I can call and have them drop her off when it is raining (my dog is a complete snob when it comes to rain). The staff are very nice. They greet Daisy and I by name when we walk in and leave. I have even been stopped on the sidewalk so that a staff member can say hi to Daisy. When Daisy gets home, she is exhausted and sleeps very well. I know she has a great time when she is there because she gets so excited when we walk up to the entrance of the building. I can't imagine taking Daisy to any other place. I will be sad to say goodbye when Daisy and I do leave New York.

My pup has been with B&B for over seven years, and the service at the Riverside Blvd location is just wonderful. It is obvious that every member of the staff truly cares for the dogs, and also respects the investment that the customers are making. Your business is always valued.

I originally left my puppy, Schmitt, for three nights this winter. Bringing him in I was nervous for him because I was worried about his social anxiety and separation anxiety. He gets very nervous and shy around strangers. Well, he used to. Not only have my experiences with the employees of B&B been extremely enjoyable, friendly, warm, and welcoming, but the people there seem to have changed Schmitt's feelings towards strangers. I am utilizing the 3 FREE days of daycare and Schmitt seems so happy and more confident then ever. It's so evident to me that the staff of B&B care about dogs as much as I want my boy to be loved and cared for while I'm gone, and Schmitt feels it to. He exhibits a comfort in sniffing and greeting the staff in a way that he never used to do to strangers. Just as Schmitt has, I have also very very much enjoyed my interactions with staff. When I pick him up, Jonathan Horan greets me and provides me with fun and enjoyable conversation that doesn't feel like time filler. He's such a great receptionist. I wish the receptionists at my work had his positive energy. Employees see happy to be there and the dog trainer Chris Wright is so effective with his training and eager to help. He makes me feel very validated about how I communicate with Schmitt, and confident about how I am raising him. These folks all have exceptional dog skills and people skills. It's a pleasure working with them and I'd recommend all of their services to anyone. Even though I haven't used all their services, if the ones I have used are any indicator of what to expect then I am certain you'll be pleased.

I adopted my dog from Biscuits and Bath and their services have made my life so much easier! I feel much better about being a new dog owner knowing that the wonderful staff is there for help and support. I've visited many B&B locations and Riverside is definitely the cleanest with the best staff!

For two years our dog Mutley went for walks, daycare and occasional boarding with Biscuits and Bath Upper West Side Broadway and 84th. He loved the other dogs and all the staff. We found the service to be excellent, professional and also very flexible if our plans changed last minute. All the staff were so lovely and clearly adore dogs. We used the trainer Tito Rivera various times and he is fantastic. The on site vet is also a convenient service. Now we have moved outside the US but for anyone living in NYC, B&B are wonderful!

Biscuits & Bath was a complete disappointment. I originally signed my puppy Henri up for the unlimited one month puppy promotion special to try it out. After several day care visits Henri was diagnosed with Kennel Cough! I immediately took him out of day care and had to spend a ton of money on anti biotics that he had to take for two weeks. When I informed Biscuits and Bath they were not sympathetic at all. They told me that this was common and could happen. On top of all of this with Henri being diagnosed with Kennel Cough, I noticed on my credit card report that I was being over charged for day care. They charged my card $150 over what I should of been charged!! I would not recommend Biscuits and Bath to anyone, the staff is terrible and they do not take responsibility for their actions.

I have been bringing my yorkie Trudie to Biscuits and Bath at the Riverside for about 2 months now. I am extremely happy and have not had any problems with this location. Trudie is so excited to go to daycare every morning. She is well taken care of and loves playing with all of her friends. I never worry about Trudie because the staff is attentive, loving and treat Trudie as if she was their own dog. Manny Diaz and Lynn Levy are wonderful and treat the dogs with such love and affection. They are always helpful, responsive and loving to each and every dog. I am not sure why there are such negative comments about Biscuits and Bath but I can honestly say that I am EXTREMELY HAPPY with Biscuits and Bath at Riverside.