Brenda T.
Yelp
2 hours of almost nonexistent service and sour attitudes from staff put a stain on an otherwise tasty dinner. We were a party of 3 coming together to cheer up a friend who had recently lost a loved one. One of my friends enthusiastically recommended this place, which she frequented before the pandemic. The restaurant was quaint and felt like an ideal place to unwind and forget about our troubles, even if just for a short while. We were seated promptly at 6 pm at a corner table near the front with a window view. From that point on, the evening took a bizarre turn. We felt rushed to order. I appreciated our server coming over promptly to take our order; however, we let her know that a couple of us were first timers there and needed time to review the menu. She proceeded to try and take our order several more times just minutes apart before we were ready.
Our waitress then walked away, and we never saw her again. We waited about 10-15 minutes and flagged someone down, who turned out to be one of the owners, and asked to place our order.
The positives -- the food came out in a timely manner, was well-executed, and a man refilled our waters before we noticed the need for more. I especially enjoyed the Agedashi Tofu and the Nasu Karashi (grilled eggplant cooked in house miso sauce). The eggplant came with three wooden spoons for sharing, and you could see the steam escape from the hot, fleshy tender eggplant.
Unfortunately, aside from the water, we received zero attention from the staff, much less our initial server, to see if we needed anything, were interested in dessert or were ready for the check. When we flagged down one of the staff members to ask a question, he looked annoyed and stood 6+ feet away expecting us to tell him what we needed from a distance. When we asked another young lady if she could tell us who our server, she was unfriendly and said 'well, the owner took your order, right?'. A non-answer to our question as we were looking to order dessert and get some basic service. She rattled off dessert choices, and her attitude was the reason I passed on any sweet treats.
I try to be understanding in these scenarios when staff are serving a full house; however, the complete disregard and staff attitude made this experience my first and final visit.