O L.
Yelp
I recently ordered cupcakes for my son's first birthday from Caked. Firstly, my total was over $64 for 2 dozen cupcakes and one of their signature "Chubbie" cupcakes. The cupcakes were ready on time, so we got off on a good foot. However, the cupcakes were cheaply decorated for the $27 per dozen that I paid for them and they were HARD! I was so embarrassed when I my guests were unhappy with the cupcakes and most of them took one bite and into the trash they went. My husband drove down the street and bought 2 dozen cupcakes from Wal-Mart for $12.00 and they were far better.
I immediately called the store and left a message regarding the cupcakes. I didn't receive a phone call back and when I arrived at the location to return the cupcakes that thankfully weren't eaten, I was shocked. I walked into the store, in a very non-confrontational manner, and told them my name and that I had called previously. One of the women assisted me and this was the conversation that was had:
"So you weren't happy with the cupcakes?"
"No, they were hard and my guests didn't like them either."
"I'm very shocked (as she forcefully tears the cupcakes apart) because I thought the cupcakes were delicious, especially the chocolate. I'm very surprised because we had over 960 cupcakes go out that day and you're the only one who has had a problem."
Not once was I offered an apology for the poor quality of the product I received and more importantly, I felt as though I was being treated as if I was either lying or had unreasonably high expectations. Neither person working at the store, and I'm assuming either one or both were owners, was apathetic. I didn't expect them to kiss my behind but I expected to at least have my business and my experience valued as a customer.
I come from a family of small business owners, so I always value small businesses and am cheering them on. However, because of the poor quality I received and the poorer customer service, I felt compelled to write this review. I was allowed to walk out that door knowing that my 25 cupcakes out of their 960 that day didn't matter. I was issued a refund but I guess that is as far as their customer service goes. In the future I will be taking my business elsewhere.