Isabella D.
Yelp
My family, friends, and I come to this location a lot as we love the food and the service is usually wonderful! This past experience we had was unfortunately, extremely poor. The waitress was rude and rushed. She immediately took our order which was considerate, seeing there was a larger party ahead of us ready to order. However, when ordering she was almost impolite in assuming we knew everything about the menu. Sorry sometimes things are confusing and there are different specials or deals we like to know about. Then the food came. The food is great I love eating here. Yet, no refills on drinks. My friend asked for a refill of soda, which he got, but no refill on water until we asked. Again can't assume that refills on water are necessary, but we are less than halfway with the meal with two empty waters. Then, as we still have half the meal left, the waitress runs over and asks if we were ready for pizookies. She didn't even ask us how our food was, what else we needed... nothing. Just rushed us on to dessert. Then we move onto the desserts. We got three pizookies, as each of us got one with the meal. Again, food is great I love the October special Spooky Pizookie. We then are just talking with the dessert in front of us and this waitress grabs all three without asking if we were done. We had two half eaten ones and says have a good night. Not sure if she was having a bad day, just busy, or has a bias against younger people, but honestly doesn't give the right to treat a table so poorly. Everyone else around us seemed to be getting refills and a whole conversation with her and we were barely checked on. I never write bad reviews and I hate to write it on a restaurant I truly love, but honestly this was probably the worst service I have ever received anywhere. All three of us have been in the service industry since we were 16 years old and we were just so shocked with the disrespect and horrible service. Don't mean to be rude and I still love the food, but maybe a discussion on bias of tables should be explored throughout your restaurant.