rebecca Harris
Google
Not a great experience. But I thank the manager George for at least having me reconsider. The server was new and I must say she tried to make things right but it turned out for the worse
My nieces and I went for happy hour. The drinks were good. When we went to order the food my niece ordered a grill chicken sandwich, the other one ordered wings - all flats, the next one ordered nachos, and I ordered pizza w/ spinach. What we received was a fried chicken sandwich, wings with flats and drums, nachos with minimum cheese buy alot of chips and pizza with no spinach. Through it all, we let it all slide. Complained but chopped it up as a loss; we ate and was content. So we requested the bill and saw gratuities were added, I let that slide because through it all the server remained humbled. It wasn't until my niece said she gave herself an extra tip. At that time I lost it. It's the principal of the matter. I allowed you to mess up my food, you couldn't get us more cheese and now you tipping yourself. So we called her over, made her aware of the deliberate error, she apologize and removed it. Thanks, now where's the manager so we can let him know what all just transpired. After asking several staff members he finally comes. Again, I am grateful for his professionalism. So I explained to him how the food was ordered incorrectly, how the service was overall ok and I told him to let's discuss this bill. I explained to him that the bill said its a large party? whatis considered as a large party; he said 5 or more, I said do the math it's 4 of us. I said when we went to pay we signed off for $136.00 and the server added an addl tip of 5%, not cool at all. She had the option to close out the bill by pressing no tip and she didn't so technically you just stole $25.00 from us After stating all of this to George, he handle the matter in a respectful manner. What a day.
I will return. This is just a friendly reminder to make sure you are getting the customer service you are due, and you are paying attention to receipts.