Black Bass Hotel Annecy

Every thing in this hotel is great. We started enjoying the hotel once we arrived where Adriana received us with the umbrellas covering us from the rain. Location is super just at the lake. Rooms, services and foods are excellent. Thanks for the Black Bass and special thanks for Lilo and Adriana.

Our valuables were stolen from our room at this hotel - on our wedding day! Staying at a 5-star hotel, we expected security, professionalism, and at the very least, empathy. Instead, valuables and cash were stolen from our room while we spent time - blissfully unaware of what would happen - at the hotel's spa facilities. What followed was even more shocking than the theft itself. The hotel’s attitude, help, and service were miserable. Over months and months of dealing with the case, insurance involved, the hotel showed zero empathy, never apologised, and seemed far more focused on aggressively proving themselves innocent than supporting their guests. We were made to feel uncomfortable and unheard, as if we were the problem. Up to today, the hotel insists that the incident didn’t happen, yet the fact is, our valuables disappeared at this facility even though they seem to - miraculously - proof it otherwise, perhaps simply just by manipulating the system? It’s words against words at the end. As customers, we feel helpless over the matter. Basic security was clearly lacking: the parking area is openly accessible, elevators require no key card, so basically anyone can access the hotel - and the upper floors! For a hotel of this category, this is in fact surprising, yet unacceptable. The theft included deeply valued personal gifts and limited editions, which we will never be able to replace. On top of the material loss, we had to and still have to deal with emotional distress and anxiety over the incident. We waited a long time not to write this review with the hopes that we would find an agreement. Yet after all these months, we are left empty-handed with bad memories. This review serves as a tiny consolidation towards our loss and distress. The hotel's behaviour managed not only to ruin our wedding day, but our entire holiday and much of the months that followed. A complete failure in service, responsibility, and human decency — absolutely not what one expects from a so-called luxury "boutique" hotel. Burglars.

My (now fiancée) and I visited the Black Bass Hotel in Annecy this August for our engagement holiday, and it couldn’t have been more special. The location was perfect, with stunning mountain views and easy access to the lake. Our suite was spotlessly clean, beautifully designed and very comfortable. The champagne on arrival was also a nice touch. The swimming pool was ideal for cooling off on hot afternoons. We only dined at the restaurant on our final night (though we enjoyed cocktails and snacks throughout our stay) and the food was excellent. The prices were not unreasonable considering the quality and much of the menu being sourced locally. The staff were always very friendly and accommodating. The only minor downside was that the e-bike hire felt a little expensive at 20 euro for two hours- and you'll really need these for longer if you want to explore the villages around the lake. Overall, it was a wonderful experience that we’ve already recommended to friends and family. We’ll always remember our engagement on the lake, and the Black Bass Hotel will remain a very special place for us— I’m sure we’ll return one day! Thank you :)

Classy hotel restaurant. Perfect location overlooking the lake. Modern comfortable rooms and beds. Excellent food breakfast and dinner. Great team too. Love to come back again.

When you book a 5 star hotel you expect the best. Whilst the hotel grounds and outdoor pool are lovely giving a great view of the lake and easy access to the cycle lane the hotel did not live up to our expectations. As the walk into Annecy is 50 minutes we asked about the bus and was advised by reception not to drive as it is too busy and the bus will sit in traffic. They suggested using their their boat, a car they could organise or their bikes which were available to hire, all at a cost. We drove into Annecy each evening and parked opposite The Pelican hotel for 3 euros with no problem at all. Despite spending a lot of money for our 6 night stay you were expected to pay extra for the paddle board they had available, extra for e bike hire and their was a charge for everything in the mini bar (surely these could be provided free to guests paying a lot of money. In the first night I was brought the wrong meal from the restaurant and in the second night was told they were out of oysters and would Parmesan cheese be an adequate substitute. A pina colada which we ordered by the pool|Was the worst example of this drink I have ever tasted. Shower gel ran out in the shower and we had to ask for it to be topped up. Toilet rolls were supplied at what appeared to be the absolute minimum required. Some staff walked past you without offering any acknowledgement. Lots of things missing in our opinion to class this hotel as a five star hotel. Very over priced and when the bill was paid the receipt in my banking app came through as Holiday Inn. The staff could offer no more explanation for this but the hotel definitely seemed more like a Holiday Inn hotel rather than a luxury 5 star property.

The Hotel has a nice location with a wonderful view towards the lake. Of course the rooms are nice and clean also available for 3-4 Persons. Furthermore the pool are is refreshing and relaxing with also a view towards the lake. Sadly the kitchen in the Restaurant was not as well as one might expect because the dishes did look nice but they weren’t nutritive at all and there are no vegetarian options or salads served at dinner.

A lovely hotel. Visited off season so was fairly quiet but the staff are amazing and could not do enough to make the stay memorable. Wonderful views, location, food, drinks and service. See you again.

Thank you so much for to be with us in our wedding day. It was incredible, everything on top! I Can recommend. The best service, food, experience.