Mai Kia V.
Google
We were on our way home and decided to stop at Black Bear Diner for breakfast since it’s one of my husband’s favorite places to eat when he travels. I had never been to one before because we don’t have a location in our town, so I was curious to try it.
I ordered the Classic 2-Egg Combo with sausage links and eggs. I also asked our waitress, Sonia, to add gravy to my biscuit, which she kindly did. I also had ask for hashbrown for my side dish.
However, when our food arrived, I noticed my plate didn’t come with hash browns. When Sonia came by to check in, I mentioned that I didn’t get the hash browns I asked for. She then told me that the Classic Egg Combo only comes with one side dish, the biscuit, and that I don’t get hash browns with it. I could've swore, on the menu it stated it come with a biscuit and a choice of a side dish, but I maybe wrong.
However, what frustrated me, because if there’s only one included side, I don’t understand why she had asked me me earlier what I wanted as a side. I clearly said hash browns, and if the biscuit is the only included side, that should’ve been clarified. Had I known, I might have ordered hash browns separately, but by that point, I was annoyed and didn’t feel like waiting.
I ate my food and we left. It wasn’t a terrible experience, the food was decent, and my husband still enjoys this diner a lot. Maybe I’ll give it another try in the future and try something else on the menu. Hopefully, the communication will be a little clearer next time.