INsightful EXplorer
Google
I visited this coffee house over this last weekend. It has a warm and inviting atmosphere, making it a great place to relax and enjoy a drink. The ambiance was comfortable, and it's easy to see why it's a local favorite. However , my experience with the service was less than ideal. I ordered a latte and specifically requested it to be extra hot. The person taking my order passed the request along, but unfortunately, the drink was barely warm when I received it. I politely asked whether my request had been noted and the barista confirmed it had. She did offer to remake it, but given that I was with others, I didn't want to make a fuss.I decided to keep the drink as it was. Rather than acknowledging the situation with a simple apology or understanding , the barista seemed annoyed that I didn't want a remake, and I later overheard her complaining about it to coworkers. This reaction felt unnecessary and unprofessional.It's understandable that mistakes happen, but a small amount of kindness and courtesy goes a long way in making guests feel valued. While the coffee shop's environment was lovel, the attitude of the staff put a damper on the experience. I hope that in the future, customer service will match the welcoming atmosphere that this spot has to offer.