Bryan F.
Yelp
This restaurant has poor service from the moment you walk in the door, to when you go to the bar, and then when you get on the phone with them too. I came to order my food (to-go) with my brother, and we sat at the bar and waited for almost 10 minutes to be acknowledged. Finally, when we could get someone's attention, we each ordered two burgers because they were advertised to be only 12.99. I got the Godzilla Burger however which was 15.99. While we were at the bar, we were not given any water or not provided with any services upon our wait. This is would not have been a problem at all with me, because I didn't want anything or expect anything. But after waiting what also felt like forever for my meal, the totals for each looked criminal. They have a required 18% gratuity which is honestly laughable. If I was being brutally honest about these people I would say they were scammers. They brag about their prices on their menus saying they're 12.99 for a burger. No, if you charge a MANDATORY 18% gratuity on online, sit-in, and to-go orders brother you are $16.63 (taxed) for a burger, so stop lying to people or else you're restaurant is going to be covered with 1 star reviews just like this. What exactly are you charging 18% gratuity for if I ordered to-go??? Like I was thinking, these folks must be daft if they think this attracts customers. What service did you provide me with while I waited for my burger for 30 minutes... This may not even be the worst thing about this awful business either. Because I ordered to-go, I didn't check the order until I got home. Once I got home, I realized they had put bacon on the burger that I specifically requested them not to, and the burger was well-done like a hockey puck. Due to religious purposes, I cannot eat pork or anything that touches it either. And regardless of religion unless I am bad all year and it's Christmas, I don't think there should be coal in my burger either. I ended up calling the establishment that night and requesting a refund or store credit, but the only thing they said they could do is have me drive all the way back out there and wait for them to make another burger. This to me just put it over the top and kind of emphasized the awful service that they have. I asked if anything else could be done because it was their mistake and not mine and they told me that nothing could be done and the guy on the phone really didn't care either. He said "yea my manager isn't in today so I cant do anything but he usually comes in (x) day so you can try calling back then and he might be there." I called. He was not there. Tired of playing games, and this and telling everyone I know not to go is all the power I have as a customer so.
You want good burgers and service? Go to Foxtrot Whiskey (cheaper), Sam's Deli (even cheaper) maybe even IHOP. No point goin here though, they don't want your service. Theyre called the Evil Bartenders for a reason.
TLDR - Restaurant has bad service, astronomical mandatory gratuity on online, togo, and sit-in orders, won't refund bad food or food they got incorrect even for religious reasons.