Kiana J.
Google
ITS VERY FUNNY TO SEE THAT BLACK ROCK IS PRETENDING NOT TO SEE THIS AND ONLY RESPONDING TO FIVE STAR REVIEWS…
Black Rock used to be my place. Like, I was a loyal regular. Keyword: was.
Today I couldn’t drive there like normal, so I figured I’d try their app and get delivery. BIGGEST MISTAKE EVER. I paid $13 (yes, THIRTEEN dollars) for ONE drink - insane - and waited 30 minutes just to get a notification that my order was CANCELLED. No explanation, no drink, just a “bye, thanks for your money” vibe.
Luckily my mom had just gotten home so we drove over there to figure it out. The girl at the window was absolutely no help, super rude, and acted like I was bothering her by… asking for the drink I PAID FOR?? I showed them my order confirmation, my receipt, my bank charge, everything, and was basically told “just wait for your money to maybe come back.” Girl, what??
So to recap: they took my money, didn’t give me a drink, gave me attitude, and somehow made it my problem. If I wanted to pay $13 for nothing and get treated like a nuisance, I’d just go to Starbucks and at least get the experience of burnt coffee.
Moral of the story: Black Rock fell off. Dutch Bros, here I come - at least they smile while handing me my overpriced caffeine.