"Black Rooster Decor was, initially, an online shop. However, luckily for us, in 2014 came the complementary bricks and mortar store. Walking into their bright Queen Street East showroom you find a wide range of furniture, decor accessories, lighting, art, rugs, planter & plant arrangements and more. Owner Nina Ber-Donkor sources her items from around the world but also focuses upon similar small North American businesses. The beautiful planter & plant arrangements are created in-house!" - Rob Fujimoto
"Black Rooster Decor, Leslieville by Rob Fujimoto. Black Rooster Decor was, initially, an online shop. However, luckily for us, in 2014 came the complementary bricks and mortar store. Walking into their bright Queen Street East showroom you find a wide range of furniture, decor accessories, lighting, art, rugs, planter & plant arrangements and more. Owner Nina Ber-Donkor sources her items from around the world but also focuses upon similar small North American businesses. The beautiful planter & plant arrangements are created in-house!"
The place was very stylish. By looking from the window you would think think the prices are going to be a billion dollars for a lamp but they're actually quite reasonable. There are big pieces or larger homes, but also nice small decorative pieces for smaller. The guy at that front desk is also very helpful and super chill. Great attitude
Tracey Hendler
Google
DO NOT BUY ANYTHING FROM THIS STORE! I wish I had seen the other reviews before I purchased furniture from here, as there is a clear pattern with how things are handled. I purchased a coffee table in Sept 2024 and a chair in November 2024. It’s now June 2025 and I haven’t received either piece. My designer and I followed up multiple times for months, both by phone and email. Our phone calls were avoided and not returned, and we had to send multiple emails before getting a response. We got vague promises of a furniture delivery without a date or any specifics, after we pressed repeatedly. Finally, after being fed up from the run around, I filed a claim with my credit card company in May 2025. Nina is still dragging her feet with her responses to them and I’ve yet to see any refund for what was an expensive table. I am left wondering if this store ever intended to deliver the furniture or if it’s simply some sort of scam or Ponzi scheme. Avoid at all costs.
Abnoos Mosleh Shirazi
Google
Horrible customer service. We ordered furniture back in September 2024 and they still haven’t arrived (it’s April now). Nina ignores emails and phone calls. This store is a scam. Do not give her any business. Everything is extremely over priced and she doesn’t care about her customers.
UPDATE: I still don’t have my couch. Please do not waste your time and money with this scammer. She has had an excuse to delay our couch delivery every single week. She also changed our couch style entirely in February “if we want it to come by next week.” Next week from that point turned to 3 months later… so September 2024 til May 2025 still no couch. BE WARNED.
New update: the couch arrived end of may 2025. And it was not the couch we ordered. We had to change the order, and email, call, ask her many times a week to deliver the couch. So no we are not pleased. Do not order from here.
Paula Lugo
Google
DO NOT BUY from here. I wish I had seen these reviews before buying. Like so many others before me I ordered something that never arrived. I made the purchase for 2 framed prints in store while on a trip in September and it’s now April. Nina has ghosted me. I have called and emailed with no response and no refund.
Tara Loller
Google
Over 100 days waiting for a bench to be delivered, tons of excuses. Took my money and no product delivered. I’ve asked repeatedly for this to be cancelled and my money returned. Contacting my credit card company today and the Better Business Bureau, and lawyers if need be. Please respond and refund my money.
laura petterle
Google
I ordered an art piece from Black Rooster Decor and paid for it but never received it. After months of excuses and delays, we canceled the order and was promised a refund. I never got the ~$2,000 refund! Do not buy from this store!!!! Horrible customer service…. They Don’t respond to emails or voicemail or messages left with staff.
David Baffa
Google
DO NOT ORDER FROM BLACK ROOSTER operating in Leslieville and The Well. We ordered a light fixture that required shipping from the US. The item had to be paid in advance and delivery was promised within 3 weeks. After 3 months of chasing the owner, Nina, for a delivery timeline we asked for a refund. It took a further three weeks to process a cancellation, yet Nina allegedly failed to process the refund through their pay system. In the interim we filed a dispute with Visa as we didn’t trust the retailer would come through with the refund. Turns out we were correct. Visa provided us a refund, but Nina was disputing the refund as she claims we picked up the light fixture when we initially paid for it, which was a complete lie. Many other customers have similar experiences. We would give them no stars if we could.
Maya Worth
Google
Update: The money has now been refunded.
I am owed $1202 and have been chasing Nina, the owner, for two months to get my money.
Here's the backstory: I bought one light in October 2023 and two in April 2024...they never arrived, and in November 2024 I finally cancelled my orders (she lied and lied about when they would arrive, but never met any of her promises).
She has also lied to me several times about when my refunds would arrive, so I'm left with no choice but to contact the BBB and write yet another bad review. I have called more than 20 times, left several emails and even went into the store (twice in one day), but nothing...she's always got an excuse. Her "system" says it cancelled one of the refunds (!?) and that the other was processed, which is false since I have no refund.
She said she would e-transfer me money last night...never happened. She said she would contact the payment processing system (Stripe Inc.) on Saturday....also never happened.