Black Rooster Decor - Leslieville

We are owed over $13,000.00. Yes, that’s right. Over $13,000.00. We were told false promises for over 12 months that we would be receiving our furniture. Like many others, I wanted to support a small local business. We have been patient & polite. Nina of Black Rooster has let us down. We never received any of our furniture. She told us we would receive our full refund, yet we still have not. She has ignored our emails this past month. Only for me to see her recent post that their showroom is closing. We are owed $13,420.80. We expect our full refund.

I placed an order back in May and was assured by Nina, the owner, that the goods would arrive by the end of July. It’s now September, and not only have the items still not arrived, but Nina has completely stopped responding to emails and phone calls. The silence and lack of accountability are beyond frustrating — they’re unacceptable. What makes this so much worse is the history. We have worked with Nina and her company for over 10 years. For a decade we trusted her, supported her business, and referred others to her. To now be ignored and left in the dark feels like a complete betrayal of that trust. It’s shocking to see someone we thought we could rely on operate with such disregard for long-standing clients. Business delays can happen, but transparency and communication are non-negotiable. Instead, we’ve been on radio silence. Looking at the surge of negative reviews lately, it’s impossible to ignore the pattern. To treat loyal, repeat clients in this way after so many years is deeply disappointing. I never thought I’d have to write a review like this, but people need to know! I feel like we need to take this into next steps. UPDATE: Nina has called me and told me we need to cancel our order. She will be processing a refund today. I hope to get the receipt for that asap. She said they are having issues getting the products into Toronto! Please Nina, please let me turn this into a positive review. Our business relationship is super important.

Ordered in May and it's now mid-December with 1/4 of the items delivered. The store has not responded to my emails and attempts to contact them via phone or website chat, except the first time I followed up to delay it to end of October. It's two months past that and still no response. They owe me about $7000. I am currently disputing the transactions with my credit card company and have filled a complaint with the Better Business Bureau, like the other customer, and recommend never shopping here. This is unprofessional and unacceptable.

The place was very stylish. By looking from the window you would think think the prices are going to be a billion dollars for a lamp but they're actually quite reasonable. There are big pieces or larger homes, but also nice small decorative pieces for smaller. The guy at that front desk is also very helpful and super chill. Great attitude

DO NOT BUY ANYTHING FROM THIS STORE! I wish I had seen the other reviews before I purchased furniture from here, as there is a clear pattern with how things are handled. I purchased a coffee table in Sept 2024 and a chair in November 2024. It’s now June 2025 and I haven’t received either piece. My designer and I followed up multiple times for months, both by phone and email. Our phone calls were avoided and not returned, and we had to send multiple emails before getting a response. We got vague promises of a furniture delivery without a date or any specifics, after we pressed repeatedly. Finally, after being fed up from the run around, I filed a claim with my credit card company in May 2025. Nina is still dragging her feet with her responses to them and I’ve yet to see any refund for what was an expensive table. I am left wondering if this store ever intended to deliver the furniture or if it’s simply some sort of scam or Ponzi scheme. Avoid at all costs. Update: I filed a dispute with my credit card company, a process that took months. At first, Nina LIED and told them that she had delivered the furniture! The dishonesty of this woman knows no bounds. When she could not prove that she had delivered the goods, she finally relented and I received my refund. Any benefit of the doubt I could have given her went out the window. A disappointing experience from start to finish.

AVOID BUYING ANYTHING FROM THIS COMPANY AT ALL COSTS!! I ordered $2500 worth of bar stools from this store online LAST APRIL, and despite trying relentlessly to reach out on multiple occasions, I was either met silence or lies and unfulfilled promises. When I was finally able to get ahold of the company and talk to the owner, Nina, on the phone, she came across as nice at the time which made me give her the benefit of the doubt but let this be you warning! Please don’t be misled like I was. It really takes a special type of person to be able to blatantly lie to customers which appears isn’t the 1st, 2nd or even 50th time from the sounds of other reviews. The owner, is not a good person or business owner and I have yet to see these stools or the refund I have asked for and was told I would be getting. I now have no choice but to get a lawyer involved . Thanks for nothing.

Horrible customer service. We ordered furniture back in September 2024 and they still haven’t arrived (it’s April now). Nina ignores emails and phone calls. This store is a scam. Do not give her any business. Everything is extremely over priced and she doesn’t care about her customers. UPDATE: I still don’t have my couch. Please do not waste your time and money with this scammer. She has had an excuse to delay our couch delivery every single week. She also changed our couch style entirely in February “if we want it to come by next week.” Next week from that point turned to 3 months later… so September 2024 til May 2025 still no couch. BE WARNED. New update: the couch arrived end of may 2025. And it was not the couch we ordered. We had to change the order, and email, call, ask her many times a week to deliver the couch. So no we are not pleased. Do not order from here.

DO NOT ORDER FROM BLACK ROOSTER operating in Leslieville and The Well. We ordered a light fixture that required shipping from the US. The item had to be paid in advance and delivery was promised within 3 weeks. After 3 months of chasing the owner, Nina, for a delivery timeline we asked for a refund. It took a further three weeks to process a cancellation, yet Nina allegedly failed to process the refund through their pay system. In the interim we filed a dispute with Visa as we didn’t trust the retailer would come through with the refund. Turns out we were correct. Visa provided us a refund, but Nina was disputing the refund as she claims we picked up the light fixture when we initially paid for it, which was a complete lie. Many other customers have similar experiences. We would give them no stars if we could.