Black Rooster Decor - Leslieville

This store is a scam as others have reported. Nina is unresponsive and will not provide updates. We ordered two items in 2024. 1 item shipped after significant follow up and oversight from ourselves (and a year and a half later) and the second item has never arrived. Nina marked the order as completed but acknowledged this was done in error and that the item would ship. That was over a year ago and no further communication or updates. We are requesting a full refund for the item that has not arrived. We're hoping that is processed swiftly. If there is no further communication or refund, we will be filing fraud charges with our credit card company and a police report. Stay away from this shop.

BEWARE 0 star! Infact I would award them -5 stars if there was such an option. Sadly, beautiful collection but HIGHLY UNPROFESSIONAL service and expect MAJOR DELAYS.I ordered accent chairs almost a year ago which have not arrived to this day. Nina (the owner) never provided me with any updates. I have had to chase her down and she is pretty hard to get a hold of since the showroom is mostly closed. Not only did she not provide any updates without me hounding her, she never compensated for the delay by offering any discounts either.My first order with her was delivered in a week and that made me hopeful. But here we are almost a year later, no chairs and I’m out over 4K. Let’s pray she will at least provide a full refund at this point. Will NEVER be doing any future business with this store.

I placed an order back in May and was assured by Nina, the owner, that the goods would arrive by the end of July. It’s now September, and not only have the items still not arrived, but Nina has completely stopped responding to emails and phone calls. The silence and lack of accountability are beyond frustrating — they’re unacceptable. What makes this so much worse is the history. We have worked with Nina and her company for over 10 years. For a decade we trusted her, supported her business, and referred others to her. To now be ignored and left in the dark feels like a complete betrayal of that trust. It’s shocking to see someone we thought we could rely on operate with such disregard for long-standing clients. Business delays can happen, but transparency and communication are non-negotiable. Instead, we’ve been on radio silence. Looking at the surge of negative reviews lately, it’s impossible to ignore the pattern. To treat loyal, repeat clients in this way after so many years is deeply disappointing. I never thought I’d have to write a review like this, but people need to know! I feel like we need to take this into next steps. UPDATE: Nina has called me and told me we need to cancel our order. She will be processing a refund today. I hope to get the receipt for that asap. She said they are having issues getting the products into Toronto! Please Nina, please let me turn this into a positive review. Our business relationship is super important.

Ordered in May and it's now mid-December with 1/4 of the items delivered. The store has not responded to my emails and attempts to contact them via phone or website chat, except the first time I followed up to delay it to end of October. It's two months past that and still no response. They owe me about $7000. I am currently disputing the transactions with my credit card company and have filled a complaint with the Better Business Bureau, like the other customer, and recommend never shopping here. This is unprofessional and unacceptable.

We are owed over $13,000.00. Yes, that’s right. Over $13,000.00. We were told false promises for over 12 months that we would be receiving our furniture. Like many others, I wanted to support a small local business. We have been patient & polite. Nina of Black Rooster has let us down. We never received any of our furniture. She told us we would receive our full refund, yet we still have not. She has ignored our emails this past month. Only for me to see her recent post that their showroom is closing. We are owed $13,420.80. We expect our full refund.

The place was very stylish. By looking from the window you would think think the prices are going to be a billion dollars for a lamp but they're actually quite reasonable. There are big pieces or larger homes, but also nice small decorative pieces for smaller. The guy at that front desk is also very helpful and super chill. Great attitude

I ordered an item that was about $1,200 in April and expected delivery within 5-7 weeks. In June I followed up with Nina and she said the item was on its way and she’d call me. She never called, avoided my calls, and didn’t respond to emails for the most part. Then she gave an excuse about the distributor’s poor logistics and that they don’t provide tracking numbers and she would call me “next week”. I called the distributor and they confirmed my item in general had never been ordered within my time frame and they explained the logistics which were normal as expected. By August I felt as though I’d been scammed and requested a refund to which my email was ignored. I contacted my bank, and issued a complaint with the Better Business Bureau (Canada), and emailed Nina again to let her know. She claims she’s issued a refund however my bank doesn’t see anything on their end and asked me to wait 45 more days before taking further action. I may end up having to take Nina to small claims court. Luckily I have all phone calls recorded, all emails documented, not just with Nina but also the distributor. Now Nina’s website appears to be down so I assume the business has gone under.

DO NOT BUY ANYTHING FROM THIS STORE! I wish I had seen the other reviews before I purchased furniture from here, as there is a clear pattern with how things are handled. I purchased a coffee table in Sept 2024 and a chair in November 2024. It’s now June 2025 and I haven’t received either piece. My designer and I followed up multiple times for months, both by phone and email. Our phone calls were avoided and not returned, and we had to send multiple emails before getting a response. We got vague promises of a furniture delivery without a date or any specifics, after we pressed repeatedly. Finally, after being fed up from the run around, I filed a claim with my credit card company in May 2025. Nina is still dragging her feet with her responses to them and I’ve yet to see any refund for what was an expensive table. I am left wondering if this store ever intended to deliver the furniture or if it’s simply some sort of scam or Ponzi scheme. Avoid at all costs. Update: I filed a dispute with my credit card company, a process that took months. At first, Nina LIED and told them that she had delivered the furniture! The dishonesty of this woman knows no bounds. When she could not prove that she had delivered the goods, she finally relented and I received my refund. Any benefit of the doubt I could have given her went out the window. A disappointing experience from start to finish.