E B
Google
TLDR: Coffee was mid, order setup was confusing and the baristas were unnecessary rude.
When we walked into the coffee shop, the only barista on duty was busy making a drink. Two iPads were positioned on the counter with the order screen facing outward, so my husband and I assumed we were meant to place our order ourselves—which we did.
After waiting about five minutes, I noticed no one was making our drinks and realized I hadn’t specified “to go.” When I asked the barista, she seemed surprised we had already ordered and told me orders should be placed with her. I explained that both iPads were facing outward with the order screen up, which made it seem like we were supposed to order ourselves. She said sometimes they leave the iPads that way, but “we should’ve asked.” I responded that there was no way for us to know to ask, and she repeated that we should have asked anyway.
Instead of checking our order in the system, she just asked what we got, and I suspect she mixed up which drink needed oat milk and left out our extra shots of espresso. After receiving our coffees, I got back in line to confirm we had the extra shots. By then, a second barista had arrived, and she immediately gave me attitude, insisting we shouldn’t have ordered on the iPads. She said she checked our orders and we had double shots in our mochas, not quads. I told her I had ordered the extra shots, so she said she would “triple check.” When she did, she found I was right—we had ordered quads—and refunded me $6.
Overall, not a great way to start the morning. Both baristas were unnecessarily rude, and the coffee itself was just okay.