Lori A.
Yelp
This was a bad experience from the moment I called ahead. I was told that it would take an hour and fifteen minutes, so I asked if I could pre-order and was told absolutely, so I did. When we got there I went straight to the bar and let them know we arrived. We found a table and went back to the bar to order a pitcher of beer, the couple ahead of me ordered more complicated drinks, I sat at the bar and waited patiently another customer came up as she was finishing up the drinks she was making and she bypassed me and waited on the new arrival. I told her I was waiting to order a drink, she put her finger up to me as if to tell me to be quiet and wait. Besides the fancy drink couple I was the only person waiting at the bar so it's not like she wasn't aware I was there. After pouring our pitcher, she asked what our number was, I told her she never gave us one so at that time she gave us a number for our pizza order.
After we waited an hour and a half my husband went to check the status of our order, was handed a to go box and was told our pizza had been ready and sitting in the window for a long time. He came back to the table with the pizza in the box, the box took up the entire table, I went back to ask for the pizza to be put on a pan. The pizza by this time was ice cold, the cheese had congealed. When I took a bite, I could see my teeth marks in the cheese. If I'd have wanted a chunk of cold mozzarella I'd have gone to the grocery store and saved myself 40 bucks. Management was aware of the issue, we ended up being practically the only table in the place, not once did anyone approach the table, apologize, nothing. A little customer service is all it would of taken to turn the entire experience around.