Blake's Lotaburger

Blake’s never misses (at least this location never does) when it comes to breakfast burritos! I had the bacon and green chile with two eggs, crispy hash browns, melted cheese, and that signature green chile sauce—absolutely perfect. The bacon was cooked just right, the chile had the perfect kick, and the whole burrito was hearty without being too heavy. Definitely my go-to order to start the day.

I used to love this location, but the last 10 times I've ordered from here, my breakfast burrito has been soggy. The tortilla can be rolled into a ball of dough. Its disgusting. I can tell they pre made the burrito. I even ask for it to be made fresh and it is still soggy. I am not sure if they switched to cheap tortillas, but it is not good.

Lady at the window absolute best service 10 out of 10I couldn't ask for anything else. Smile on her face, she looked pretty nice. She asked me if I needed anything else. Best service I've ever had so far.

This was the best looking/tasting burger I have experienced at Blake’s in quite a while. The vegetables were fresh, lettuce was bright green, crispy tomatoes and onions. It had several pickles and the bread was fresh and didn’t fall apart when you picked it up. Although the staff could be friendlier and smile, the building was a little dirty and the restrooms needed cleaning, it was a great meal and I will be sure to come back.

This was my second attempt to get food from this location; second experience was just as bad as the first unfortunately. Waited 45 for my family's order, and when received the order after the long wait time; nothing about it was warm or fresh! Fries were super soggy, and the burgers were so cold they had to be microwaved when I got home, which is 5 minutes from this location. No sure if more employees need to be hired, new management or just over all new training needs to take place, but something needs to happen. You have a chick-fil-A pretty much right next door who is twice as busy who has everyone in and out in about 10 minutes max. So maybe a different style or methods should be looked at for Lotaburger. Whatever the cade may be, hopefully this location gets it act together. Still a Lotaburger fan, just not this location.

I ordered at the drive-through only to be told to pull around and park on the side and wait. I waited in my vehicle for over half an hour only to have half of my order brought out to me. I had park and go inside to get the rest of my order, that is unacceptable and the whole park and wait for your order procedure is unprofessional. It’s called a drive thru for a reason. The customer service sucks here.

My partner picked me up a burrito yesterday morning, and it was a let down. The hash browns were burned and tasted dry like they have been out for a while. The burrito overall was really salty and not good.

The customer service is absolutely horrible. The girl at the window literally seems like she hated her job and she did not want to be there like I understand. It’s 7 o’clock in the morning, but you don’t gotta be so rude.

So I came and tried Blake's burgers just to see what's the hype about, first of the service was horrible very rude teenage girl not really helpful they expect you to know there menu, well now the food the burger it was ok the size was good the meat taste like it's was premade like boiled not grilled fries were basic there drink station was good they had a lot of verity, back to the burger they just need a secret sauce and grill there meat and it would of been better

Probably the worst service I've ever experienced at a drive thru. The girl managing the transactions and bringing out the food was beyond depressed. Not one smile. Didn't even say anything to us when she brought out the food. On top of that, we probably had a 15 minute wait in the parking lot for 2 of the signature burgers and one kids meal....how. Lastly, those 3 meals were $46!!! FORTY SIX DOLLARS FOR TWO BURGERS AND A KIDS MEAL!? First and last time here.

Great burrito one day, crappy one today that was made hours ago! What's wrong with you guys? Only ONE car I. Front of me and no one in line. Seriously. This is why more and more people are abandoning Blakes.

first of all. ordered NO BACON on my burger and bada bing bada boom BACON ON MY MF BURGER. then after making me wait 30 minutes for my food, they mixed up the orders and kept giving and taking the bag from me bc they couldn't get their orders straight. then when we finally had our food, ONE OF THE BURGERS WAS NOT THERE. so i drove back around and told them we were missing a burger and the one built like a burger just gave me a dirty look and the one who needs a burger also gave me a dirty look. the only good thing about this was the fries and the nice elderly lady. the 12 year olds running the cashier need to go. thanks

Ava is the best worker! Super helpful and high spirited! Food was wonderful! Very clean store and nice ambiance!

Called to place an order while traveling, from one computer to another computer, finally someone answers from India, couldn't place an order for 20 minutes, why can't you just call the store directly. Lousy service and communication. What happened to talking to an actual person.

I keep giving Blakes chances and they consistently fail. This store I drove through for a NM Lotaburger. There were two vehicles waiting when I pulled up, I paid for the order and drove around to park as directed. A few minutes later the second car in the wait line was served and left. About 5 minutes after that, both the first vehicle and I received our bags. Evidently neither of us checked contents as both of us drove away directly since it appears the staff put my order in their bag and mine in theirs. Instead of the single burger with green chile, I ended up with two stripped down Itsa burgers. (Lettuce only on one, and tomato and onion with maybe mayo on the other.) Of course I discovered this when I got home 15 minutes later. Bad on me for not checking before I drove off, but seriously; two pm, not busy, but they manage to screw up two orders. Add to that, the burgers look half the size they were in the 2000-2007 era. I just can not recommend them. I'm honestly shocked they still have such a following.

One car in front of me. Ordered an Itsa combo told to pull over. Waited almost 25 minutes for my order. While I waited only one other car in the drive thru and they pulled her behind me. I asked to speak to a manager and was told to go inside if I wanted to speak to a manager. Will never go here again. Employee had no sense of urgency or even apologized for the ridiculous wait time. They weren't even busy at the time.

Ordered food. Went to window, where I received my drink and then was directed to drive around the building to park one lane over from the window to wait the food. (It is a 'good' business plan for the owner. They have your money and you are at the mercy of them bringing your food to you, at their leisure.) Sucks for the consumer. The guy behind me, who ordered after me, got his food 5 minutes before me, but that may be due to what was ordered. 15 minutes after I place my order, my food arrives. Burger and fries ICE COLD! I MAY try another location, because the food tasted like it may be good if it was hot. But my recommendation is to skip this location. I would not give it any stars, but Yelp requires at least 1.

I've personally never been here, but my best friend's wife's uncle called Mark said it was pretty good when he went about 15 years ago, so I'll take his word for it. Yours truly, Alex B.

I called in my order about 9:30 am during the week. First, not a big fan of their automated ordering system. However, I appreciate it because you're not put on hold for a staff member to answer. Upon given a 15 minute wait, I arrived in 10 minutes. The drive thru was rather long, but went by quickly. The staff had our order ready and we were on our way :) I HIGHLY recommend placing your order ahead of time. The drive thru kept moving. However, they had a line of cars next to the drive thru. This was for customers who were waiting for their orders. Like other businesses, I'm sure they are short staffed (they had a "now hiring" sign on the drive thru window) . Furthermore, I'm sure there are fast and competent employees. However, it is challenging to keep up with the demand when you don't have the man power to serve quickly. Be patient and proactive by ordering ahead :) The burrito was very tasty and quite big! Nothing special or unique.

Expect when you order at the drive thru. For them to tell you pull around and wait 15 mins. Employee Iliana was rude ignored when I asked for her name. Maybe they should learn from the Blake's on fortuna and coors on how to be more efficient. This Blake's has no concept of time. Had to call district manger to see to get anything done for a horrible experience. This store makes me feel ashamed to say I'm from Albuquerque.

We went there this morning for a couple of breakfast burritos. As usual, the food was very good, but the service there from Antoinette is always exceptional. She is very pleasant and efficient!

Staff is rude - call in orders will be 30 minutes later than what they tell you. Waste of time. It's actually impressive how poorly managed this location is.

Pretty disappointed this is the amount of Fritos they give you for 5 dollars. No toppings were included

Went for a breakfast burrito because of the advertised free coffee on Wednesdays . I was told I could only get an iced coffee.. kind of deceiving

Same Blake's terrible service but now, also with terrible food. Unsure how they are doing quality but their burritos are terrible compared to any other location.

Honestly, this location messed up our order. First order they forgot to mark what each burrito was, next they made the order wrong and third time there was a long hair cooked into the egg which was in breakfast burrito! This horrible experience took so much time and energy! So disgusted! And disappointed!

Well, I would say, do not come to this location what so ever. They are the slowest out of all. No customer service either. Two cars in front of us and took them almost 30 minutes to get our meals. That is pathetic

It's lit. That's all I have to say about Blake's. Food is great and always consistent.

At what point will Blake's have customer service? It doesn't matter which location you go to, you will wait forever for your food. They had 5 cars parked waiting on food tonight. I like to support local and overall their food is pretty good but they have to figure things out.

don't let these "nay-sayers" this location opened up during covid and had a rough time getting their feet wet. they were slow and can be slow during peak hours BUT use the app, order ahead, it's easy, and the food is consistent. Its great and their customer service is awesome!

I lived in ABQ from about 2010 - 2016 and Blake's was one of my favorites at the time. When I came back recently to stay with friends I was very much looking forward to hitting them up. But then I saw the plethora of negative reviews here on Yelp and I had second thoughts. Nevertheless, I thought I'd find out for myself....but yeah....y'all weren't lying. My Lota Burger NM style was soggy like it had been soaked in water and the green chiles were fibrous like chewing on a corn husk. I asked for the seasoned fries to be covered with cheese and green chiles and when I got home I saw they gave me nothing but the tiny, slightly burned throw away fries that are usually at the bottom of a container. The green chiles were mostly unedible and the cheese was just a tiny bit of shreds thrown on top. This was almost $17 for all this plus a drink. I couldn't finish even a quartee of it all. Honestly, I wasn't mad....just heartbroken. If you read all these reviews and have second thoughts just like I did but still decide you want to try it anyway...consider having third thoughts. Such a disappointment and I''m actually embarrased that for years I've been recommending Blake's to friends and family traveling this way....never again

I have been to this location twice and both visits have been disappointing. The fist visit was for breakfast and the eggs in the #2 burrito were runny and undercooked, and there was almost no meat. The second visit was yesterday at the drive through. I was told there was a twenty - thirty minute wait (at a drive through) and I chose to leave and visit Another restaurant near by. I have been noticing the quality of all their locations has been going downhill for the last year (maybe a change in management?) I no longer recommend Blake's locations and there are plenty of New Mexican burgers that won't leave you disappointed.

This place is in a perfect location. But when they don't take your order correctly. When they are out of stuff they don't tell you they just don't charge you. But when you get home its not there. Fries are ALWAYS cold. Like they been sitting there. They are not fresh. They are soggy and cold. I have went by a few times just to try that it's wasn't a bad day. No this is every time. Don't go.

Worst service ever! Avoid coming to this location! WARNING they burn your food & give you half your order. The wait is 45 TO 75 minutes. Poor management where is the manager?!

Just tried to to order a burger at 11:51am and was told thry srent doing any burgers till 1:30. How do you not have lunch items till 1:30. You have burger in your name and dont have burgers till after lunch time has already past.

Blake's was a staple of NM and since 2000 it's been down hill from then. Don't bother! Food is diff and quality is even worse. It's past it's time

This is absolutely the worst Lotaburger in New Mexico. This location in particular can not get an order right, they are rude to the customers. I have live here all my life and sad to see what Lotaburger has become. Blake Chanslor ran a business this new group is awful.

My mom and I come to this Lotaburger at least once a week. We always place our order online and pick it up on the drive through. I have no idea why there are so many negative reviews. Everyone (especially the manager) are always so nice and always have our food ready right away. It's delicious! We love this location!

Good burgers and seasoned fries. The ingredients tasted fresh. My husband got the pumpkin pie shake that was very tasty.

Terrible/ don't waste your money If I could find something good to say it would be the manager was nice.

I stopped eating here after a few orders were wrong and/or cold. I gave it another try and got extremely sick. Would not recommend anyone eat here.

Food is terrible at this location!! Not to mention they make you wait forever!!! Terrible Terrible terrible shame on management and the owner for allowing such horrible customer service as well

New Mexico Exemplified... COMPLETE INCOMPETENCE! Not just here, let's admit, it's the whole chain. Thank god for places like Whataburger. I ordered online, because unlike most people in this state, I had to go attend my job, instead I show up and find the lobby locked and am told by a sign to get in the drive through. I've already ordered 30" prior, and my food SHOULD be ready, but I can't access it. I left, there's no reason I should stand in line and support the idiots who run this company.... And I can't get a refund, because no one will answer.

Had several Breakfast burritos over the last six months. Random stops. Each one has been great. Perfectly cooked & delicious. The AM staffing is very friendly and professional. I am very impressed with the consistency of quality from this location. Good job Blake's Team.

Definately need to add more chile in their breakfast burritos. Got 2 bacon burritos with green chile and maybe each had a tablespoon of chile in each. Dry. More like a potato bacon burrito. Twisters & Taco Cabana on Coors are so much better. Do better LotaBurger!

After much-anticipated opening, finally placed an online order. Upon pick up I had a bad feeling about this place. Not one person acknowledged me, I had to stop an employee to assist me. Long story short, assoc wasn't very kind or helpful, no ice in drink, got home, order wrong, burger so soggy bun fell apart, smothered in chili when I asked on side, meal was ice cold and soda was incorrect flavor. What a disappointment; obviously "leadership" and training at this location are light years behind their neighboring competitors Chick-fil-A, Panera, etc. did I also mention that the onion "rings" were just as terrible as everything else?

I've gone to this locations too many times in hopes it will get better. They always get my order wrong and I've gone back more than 5 times to get my correct order. I ask for extra green chile on my burritos and they charge for it but I never get what I pay for. The hash browns are not browned and are mashed potato like. Tortillas never warmed enough. It's not hard to roll a burrito but it's never rolled right and always falls apart. If you call to speak with a human the number routes you to a call center where they transfer you to this location and it just rings and rings. I waited on hold for more than 30 minutes. Go to Blake's Lotaburger - 641 Coors Blvd NW, Albuquerque, NM 87121, United States for a LEGIT Blake's Meal. They are amazing! Avoid this new location it's a waste of time and money. Drive the extra 3 minutes for 1,000x better quality and service...

****DO NOT eat here****This place is disgusting! We waited in the drive thru for 45 minutes to receive our order because they only had "4 workers" available and "short staff". We get home to eat our burgers and find out they were NOT fully cooked! We tried to contact the location but we're unable to get ahold of them after waiting on hold for 30 mins. We called the next day and told the manager Beatrice about our situation. We were provided another order with uncooked, raw burgers! This place has been given 2 chances on 2 separate days and still could not manage to get the burgers cooked. We called to complain about our 2nd order and still have not received a response. It's not worth waiting or spending money on an uncooked burger so I would avoid this Blake's at all costs!! Just because your short staff doesn't mean serve uncooked burgers, you get paid hourly not per burger you cook..

This is by far the worst Lotaburger I've ever been too!!! I've tried them 4 times now and each time they get it wrong! The customer service is awful too when you call them out on their mess ups! I literally hope they shut down! Never going back and I'll continue to tell others not too as well!!

They aren't even that busy but yet both times I've come they have me wait in a parking spot for 20-25 minutes to wait for one burrito and one burger seriously how hard is it to make two items and not to mention they don't even bring out the food in order see people park next to me for 5min and get there food before me hate this location Update took 30min to get my food anf when they finally brought out my food guy doesn't say anything no here's your order no sorry about the wait just stares at me and hands me food Jesus I could have got better service in a jail cafeteria could train monkeys to do a better job then these clowns

Just took my daughter here because she was craving Blake's which she never is so I had to jump on the opportunity to eat here . We went inside during prime dinner time. Every single staff member was super nice and friendly . Read a few other reviews that were negative about the customer service and it really just makes you think that the people complaining are rude first. I never get treated poorly when I go out places. If you show everyone respect and are friendly the energy is gonna translate back at you. This group of 4 workers that we encountered were super friendly and me and my daughter walked out of there in great moods. I also left my phone at the register which I thought I left in the car and when they found it while we were waiting for the food they gave it to me and again were very friendly . So I appreciate this location and I'm sure to come back after that great little visit. I think I've only been here a couple times but the customer service entices me to make a return when I'm looking for a fast food burger. I'm not going to try and describe these workers but it was at 5pm on Friday 9/15 I hope they get praised

I waited about 40 minutes in the drive thru line, and turns out when I got my order it was missing multiple times. They didn't add fries or My lotaburger. When I called to have my order corrected no one ever answered after calling three times. Please take my recommendation and do not come to this location. Terrible service and I will never come here again.

I ordered three fish sandwiches because I remembered Blake's fish sandwiches being really good and I had recommended them to my mom, who has been new to Albuquerque. For starters, the fish sandwich at Blake's used to be a filet. It's now two fish sticks on a bun. That's bad enough, but when I ordered the fish sandwiches, they broke one fish stick and put it on a bun for one of the sandwiches, then had the audacity for charge full price for the sandwich! WOW! Needless to say, I went and got my money back and gave them their fish sandwiches. I was willing to give them a second chance (albeit at another location), but after seeing the reviews on here, I'm going to venture a bet and say that Blake's has lost yet another loyal customer. SAD... JUST SAD.

Went to Blake's for breakfast burrito and my wife wanted to try their iced coffee. This place smh- they rush to take your order then pull uou off to side to not run up DT times. But their line of pulled cars is as long or longer than regular line. Obviously this location is still poorly run and rather work on cheating their numbers than actually improving their sorry service. Maybe we will try again in another 6months

Drive through staff is rude. also ordered a lotta burger but got the small one even though I paid for the larger. Most of the time they have you wait 30 minutes in the drive through once placing order. Last time I'll go here

TERRIBLE...don't waste your money getting nasty burgers and cold fries. We were not the only customers upset with their order. Orders obviously had mistakes when received by the number of customers going back to the counter to complain. Lots of other places in ABQ to eat, just don't go to this one. What happened to the old BLAKE's we knew and loved??? Even wrote a Monkey Survey review to management and never even got an acknowledgement. What does that tell 'ya. Poor quality and service starts from the top on down.