Steve Y.
Yelp
GinaBee and I were so looking forward to try Blaze Pizza, a fairly new pizza parlor in Otay Ranch Town Center. We received the coupons in the mail promoting it, but, we left it home wanting to support a new business, especially during COVID times. When we walked in the door, we weren't sure how to order, so, we asked the first crew member closest to the entrance. Now, we truly understand and respect face masks, but this young lady didn't know how to speak above the loud music and air conditioner. So, we had to kindly ask her to repeat herself at least three times.
We didn't know whether to wait at the register to pay or sit at one of the uncleaned tables. Every time a crew member would make eye contact with us, they'd look away before I could get their attention. I asked my wife to just sit and wait at the dirty table. Each individual crew member appeared to be stationary in their work area. No one had it in them to take charge and help me and other customers who were waiting to be helped. We placed our order of Art Lovers Pizza with pepperoni, a side of Caesar Salad, an 805 beer and a Diet Coke.
Then, about 8 minutes later, a young lady approached the register to take my payment. It took her a couple of minutes to tell me she'd pour our drinks.
Our pizza arrived 15 minutes later. Our salad arrived five minutes after that. The Diet Coke ran out of syrup. So my wife settled for regular Coke. We had to ask fir girls and napkins to eat our salad. No plates for pizzas.
The food was okay, but you can imagine how we felt after waiting and wondering whether when we'd receive our food. We nearly lost our appetite. No one had a sense of urgency. No one ever reached put to customers saying, "Have you been helped?" There was no clear leader/manager.