Rachel S.
Yelp
Came to this location of Blaze for the first time for dinner on a Friday night. I ordered a two-for-two, with a half build-your-own pizza and a half build-your-own side salad, and hubby ordered a high rise crust build-your-own pizza.
What's hot
- Quality. Pretty good, especially their high crust. All their ingredients are pretty fresh, which adds to the flavor of their food.
- Menu. Pretty good variety and options. For example, there's vegan cheese, in addition to bleu cheese, ricotta, mozzarella, and others. In terms of veggies, there's roasted garlic, broccoli, roasted peppers, artichokes, kalamata olives, and a variety of pizza meats.
- Price. Pretty reasonable, especially given the quality and portions. A high rise crust is an additional $2.50, which is good value for money. An order for 1 person can be less than $20, which is pretty good.
What's not
- Service. Terrible. There were 6 staff there and it was obvious they weren't well-coordinated with a system and methods to get the job done. Hubby and I have been to other Blaze locations, which were run efficiently and effectively. This location is definitely not effective and efficient. This staff moved at a glacial pace and you could see they weren't very aware of the basics, such as getting the crusts prepared for the orders; who was going to prepare which order; and even the price of their menu. For example, hubby ordered a high rise crust build-your-own pizza. The only thing that cost extra is that it's a high rise crust. However, when I told the cashier of our order, he said the price isn't the same. Look at the menu, dude, because it is. With regards to their speed, my order was finished first. By the time I was halfway eating my food, my husband's order was finished. By the time my husband's pizza went into their fire oven, their manager came out to help. By the time their manager came out, the customer line wasn't moving.
- Atmosphere. There's music playing loudly, which makes it very difficult to hear any of their staff. I repeatedly asked each person working on my order to repeat themselves multiple times, because they didn't speak loud enough over the music. My husband had to do the same. Either the music needs to be turned down or the staff need to be instructed to raise their voice to be heard over the loud music. Not cool and definitely not service friendly.
- Layout. Their tables are bolted to the ground, so if you want to push some tables together, like my husband and I did in order to sit next to each other, you can't. Their tables are not wide enough for 2 people to sit next to each other. The layout is surprisingly not customer friendly.
- Parking. There is a small parking lot, but everything is metered parking, which makes no sense, because it's such a small lot. Not to mention, we ended up spending more time there, because the service was so terrible.
Final answer
Food is delicious, but I will not be returning to this location and would not recommend this location, because of the terrible service.