Juliana M.
Yelp
Hello,
Usually I'd simply post a review but I wanted to ensure my compliments get to the right person so an email seemed more fitted.
I am just leaving the location on the corner of Lake Mead and Tenaya and I left super impressed by the entire staff. We came on 10/06 around 3pm and everyone did amazing work and it's more impressive to me as you can tell they were in the middle of a rush. I wish I could've gathered everyone's name but to start of the was a sweet female prepping the doughs. What stood out to me is how attentive she was with the line. It was Very kind of her to acknowledge and greet everyone as she's running around and helping others. Also, while they all were super clean, she stood out to me. I was impressed as she'd change gloves if she move from her station to another. While she was about to assist someone, she grabbed her face and she realized it was with the glove she was about to be handling food with and changed them immediately before returning to handle the guest's food. To me that was the best instinct I've ever seen done. I was a manager for a beverage company and I know it's something small that goes unnoticed and how much training it takes to be that aware of your cleanliness when attending customers.
After her we were greeted down the pizza station with a really kind and funny employee. I didn't grab his name but he did state he was regularly working in the back. Obviously, he was assisting upfront due to the rush. What was amazing from him is how from the start he asked us how our day was going. He tried to give us a conversation while taking and making our order. That action was when I knew I officially had to write a review. He proceeded to apologized if we were in the line for too long which took me by surprise as I wasn't bothered for the wait as we were watching them all working high speed. He then checked us out at the register and I remained impressed as they all continued to assist with a smile.
Next was Brendon. I got his name not because I asked, but because another customer we weren't with asked and gave him kudos in person because that's how fantastic he was. He was working at top speed. He was taking pizza out of the oven and without a miss, every pizza out had a warning call they use, "hot". That to me is great training and respectfulness to his coworkers. He was also very attentive. Each time letting guest know "it'll be out shortly" and "thank you for your patience" and my favorite "how is everything? Anything else we can do?". He was very vocal and kind.
We also were able to witness the rush calm down and saw him and the others take action to start cleaning. Before so, Brendon went out to check on every guest that were dining in and even collected the trays and trash from their tables. My family goes to blaze frequently. We actually have one by our home but we just happened to be near their location. I have never seen staff that kind and courteous to the guest.
Lastly, there was RJ. He was super kind. Our interaction with him was when I got up to order an extra pizza to take home for the family. He was sweeping but was soon as he saw me step up, he acknowledged me and let me know he'd be with me in a second. He really embodied all of their actions and it shows me they received proper training but also that they cared enough to listen and use it. He kindly greeted me, put his broom down, washed his hands and got his gloves. He was also attentive enough to noticed I had been eating and stated he'd take my order first and go back to fix my pizza after so that I can finish while it's being done. He was awesome.
I really hope this email gets to the highest of people there may be in the company. I will also be copying this onto yelp. Again, when I used to work and manage a beverage company, this is exactly what I had strived to do with my team. From start to finish it was beautiful customer service to me. The food was great as blaze regularly is but the staff that day made it an experience.
Thank you.